Chase has branches and ATMs across the United States, but the fastest way to find one is through their branch locator tool on Chase.com or the Chase mobile app.

If you need to visit a physical location, you have three main routes: the Chase website locator, the mobile app, or calling Chase customer service. Each one shows you branch hours, ATM locations, and services available at that specific location. The branch locator is fastest if you know your zip code or city. The app works well if you're already on your phone and want real-time directions. Calling is useful if you need to confirm whether a branch offers a specific service before you go.

Chase operates roughly 4,700 branches and 16,000 ATMs nationwide, but coverage varies by region. Some states have dense networks; others have sparse coverage. If you live in a rural area, the nearest branch might be 30 miles away, but you may still have access to a Chase ATM at a partner bank or retail location.

Key Takeaways

  • The Chase branch locator on Chase.com or the mobile app shows you the exact address, hours, and services at each location near you.
  • Chase ATMs are available at many partner banks and retail locations outside of Chase branches, so you may have access even if no branch is nearby.
  • Calling Chase at 1-800-935-9935 lets you confirm whether a specific branch offers the service you need before you travel there.
  • Many Chase services—bill pay, transfers, deposits—can be done online or through the app without visiting a branch at all.

Using the Chase Branch Locator Online

Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually in the footer or top navigation. Enter your zip code, city, or street address. The tool returns a list of nearby branches and ATMs, sorted by distance. Each result shows the full address, phone number, hours of operation, and a map.

Click on any location to see what services are available there. Some branches offer investment services, mortgage consultations, or business banking; others are smaller and handle basic transactions only. The listing tells you which ones have a safe deposit box, which ones have a drive-through, and which ones have extended hours. If you need a specific service, check the details before you go.

You can also filter results to show only branches or only ATMs. This is useful if you just need to deposit cash or withdraw money—an ATM is faster and available 24/7, while a branch requires you to wait during business hours.

Finding Chase Locations Through the Mobile App

Open the Chase mobile app and tap the menu icon (usually three horizontal lines). Select "Locations" or "Find a Branch." The app uses your phone's location to show nearby branches and ATMs on a map. You can tap any location to see hours, services, and directions.

The app also lets you get turn-by-turn directions to a branch or ATM without leaving the app. If you're already out and need to find the nearest ATM quickly, this is the fastest route. The app updates in real time, so if a branch closes early or an ATM goes offline, you'll see that information.

Some Chase apps also show wait times at branches during busy hours, though this feature is not available everywhere. If your app shows wait times, you can plan your visit to avoid peak hours.

Calling Chase to Confirm Services and Hours

Chase customer service can be reached at 1-800-935-9935. A representative can tell you the exact hours of any branch, confirm whether it offers the service you need, and sometimes make an appointment for you. This is especially useful if you need to speak with a mortgage officer, open a business account, or handle something that requires a specialist.

When you call, have your zip code or the branch address ready. The representative can also tell you about alternative ways to handle your transaction—for example, if the nearest branch doesn't offer safe deposit boxes, they can direct you to one that does.

Wait times for customer service vary by time of day and day of week. Calling early in the morning or mid-week is usually faster than calling on Friday afternoon.

Chase ATMs at Partner Banks and Retailers

Chase ATMs are not only at Chase branches. You can also withdraw cash and deposit checks at ATMs inside many grocery stores, pharmacies, and other retail locations. These are often branded as "Chase ATM" or show the Chase logo. Using a Chase ATM outside a branch does not charge you a fee, even if the location is not a Chase branch.

Additionally, Chase is part of the Allpoint network, which means you can use your Chase debit card at over 55,000 ATMs worldwide without a fee. This includes ATMs at other banks and retailers. The Allpoint locator on Chase.com shows you which ATMs accept your card.

If you use an ATM that is not Chase-branded and not part of Allpoint, your bank may charge you a fee. Always look for the Chase logo or Allpoint logo before you use an unfamiliar ATM.

What to Do If There Is No Chase Branch Near You

If you live far from a Chase branch, you can handle most banking online or through the mobile app. You can transfer money between accounts, pay bills, deposit checks by taking a photo, and set up automatic payments without visiting a branch.

For cash deposits, look for a Chase ATM at a nearby retailer or partner bank. If you need to deposit a large amount or a check that the mobile app won't accept, you can mail the check to Chase. The address is on the back of your checks or on Chase.com.

If you need to open a new account, apply for a loan, or handle something that requires a signature, you can often do this online. Chase offers video banking appointments where you can speak with a representative over video call. Call 1-800-935-9935 to schedule one.

Frequently Asked Questions

Can I deposit cash at a Chase ATM outside a branch?

Yes, most Chase ATMs accept cash deposits 24/7. The deposit is credited to your account the same day if you deposit before the cutoff time (usually 9 p.m. ET), or the next business day if you deposit after hours. Check your account confirmation to see when the deposit posted.

Do I pay a fee to use a Chase ATM at another bank?

No, you do not pay a fee to use a Chase-branded ATM, even if it is located inside another bank. If you use an ATM that is not Chase-branded, your bank may charge you a fee. Look for the Chase logo before you use an unfamiliar ATM.

What if a Chase branch is closed when I need to visit?

Many Chase services can be done online or through the app without visiting a branch. For urgent issues, call 1-800-935-9935 to speak with a representative or schedule a video banking appointment. Some branches have extended hours on certain days, so check the locator to see if a nearby branch is open later.

Can I make an appointment at a Chase branch?

Yes, you can schedule an appointment for services like opening an account, applying for a loan, or meeting with an investment advisor. Call the branch directly using the number from the locator, or call 1-800-935-9935 to schedule. Appointments help you avoid wait times during busy hours.