The fastest way to find a Chase location
Go to chase.com/locations or use the Chase mobile app to search by address, zip code, or your current location. The website shows you branch hours, which services each location offers (like notary or safe deposit boxes), and whether an ATM is available. You can also call Chase customer service at 1-800-935-9935 and ask for the nearest branch, though the online search is usually faster.
If you need a specific service—like opening an account, getting a cashier's check, or accessing a safe deposit box—call ahead before you go. Not every branch offers every service, and some require an appointment during busy times.
Key Takeaways
- Chase's location finder on chase.com/locations or the mobile app shows branch hours, services, and ATM availability in seconds.
- Branch services vary by location; call 1-800-935-9935 or check online before visiting if you need something specific like a notary or safe deposit box.
- Chase ATMs are free for Chase customers but charge a fee if you use them with an account from another bank.
- Many Chase branches are inside grocery stores or shopping centers, not standalone buildings, so search results will show the exact address.
What to expect at different Chase locations
Chase operates full-service branches, smaller branches inside grocery stores, and ATM-only locations. A full-service branch has tellers, loan officers, and a manager on site. A grocery store branch usually has tellers and basic services but may not have a loan officer or safe deposit boxes. An ATM-only location is just a machine—useful for deposits, withdrawals, and balance checks, but nothing else.
The location finder tells you which type each location is. If you need to speak with someone about a mortgage, business account, or investment, a full-service branch is what you need. If you just need to deposit a check or withdraw cash, a grocery store branch or ATM works fine.
Using Chase ATMs outside your home area
Chase ATMs are free for Chase customers no matter where you use them in the United States. If you have a Chase debit card, you can withdraw cash, deposit checks, and transfer money between your accounts at any Chase ATM without paying a fee. The ATM will show you the transaction fee (if any) before you confirm the withdrawal, so you always know the cost upfront.
If you use an ATM from a different bank, that bank may charge you a fee—usually $2 to $3. Chase does not charge you, but the other bank does. Some banks waive ATM fees for their own customers or for customers of partner banks, so check your account terms if you use ATMs often.
Finding a Chase branch when you travel
The Chase mobile app works anywhere you have internet or cell service. Open the app, tap the location icon, and search by zip code or address. This is especially useful when you travel because you can find a branch or ATM without knowing the local area. The app shows real-time hours, so you will not arrive at a location that is closed.
If you are traveling internationally, Chase ATMs are not available outside the United States. However, Chase has partnerships with some banks in other countries that let you withdraw cash without a fee. Check chase.com/international before you travel to see which banks partner with Chase in the country you are visiting.
What services require an in-person visit
Some things you can only do at a branch, not online or by phone. These include opening a new account (in most cases), getting a cashier's check, accessing a safe deposit box, getting a notary, applying for a mortgage or business loan, and replacing a lost debit card the same day. If you need one of these services, search for a full-service branch near you and call ahead to confirm they offer it and whether you need an appointment.
Many services that used to require a branch visit—like depositing checks, transferring money, or paying bills—can now be done through the Chase app or website. Use the branch finder to see which services each location offers so you do not waste a trip.
Branches with extended hours or weekend service
Most Chase branches are open Monday through Friday, 9 a.m. to 5 p.m., with limited Saturday hours. Some branches in busy areas or shopping centers stay open later or open on Sunday. The location finder shows the exact hours for each branch, including holiday closures. If you need to bank outside normal business hours, use the Chase app or website—you can transfer money, pay bills, deposit checks by photo, and check your balance anytime.
If you need to speak with someone after hours, call 1-800-935-9935. Chase customer service is available 24/7 for account questions, fraud reports, and card replacement. They cannot open a new account or process a mortgage application by phone, but they can answer most questions and direct you to the right branch.
Frequently Asked Questions
Can I do everything at a Chase ATM that I can do at a branch?
No. ATMs let you withdraw cash, deposit checks, transfer money between your accounts, and check your balance. You cannot open an account, get a cashier's check, access a safe deposit box, or speak with a loan officer at an ATM. Use the branch finder to locate a full-service branch for those services.
Do I have to pay a fee to use a Chase ATM?
No, if you have a Chase account. Chase ATMs are free for all Chase customers. If you use an ATM from another bank, that bank may charge you a fee, but Chase will not. The ATM shows you any fee before you complete the transaction.
What if the nearest Chase branch is far away?
You can do most banking through the Chase app or website without visiting a branch. You can deposit checks by taking a photo, transfer money, pay bills, and check your balance online. For services that require a branch visit, you may be able to mail documents or use a video call with a Chase representative instead of going in person.
Can I open a Chase account at an ATM-only location?
No. You need to visit a full-service branch, call Chase, or open an account online at chase.com. The location finder shows which branches are full-service and which are ATM-only, so search for a full-service location if you want to open an account in person.
Are Chase branches inside grocery stores the same as regular branches?
They offer most of the same services, but not all. Grocery store branches usually have tellers and basic services like deposits and withdrawals. They may not have loan officers, safe deposit boxes, or notary services. Call ahead or check the location finder to confirm the branch offers what you need.