Chase branch hours vary by location, but most open at 9 a.m. and close between 5 and 6 p.m. on weekdays

Chase does not publish a single set of hours for all branches. Each location sets its own schedule based on local demand and staffing. Most branches open at 9 a.m. on Monday through Friday, but closing time ranges from 5 p.m. to 6 p.m. depending on the branch. Saturday hours are typically 9 a.m. to 1 p.m., and most branches are closed on Sunday.

The fastest way to find your specific branch's hours is to visit Chase.com, enter your address or zip code in the branch locator, and click on the location. The hours appear on that branch's page, along with the phone number and services available at that location. You can also call the branch directly or use the Chase mobile app to look up hours.

Some Chase branches inside grocery stores or other retail locations may have different hours than standalone branches. A branch inside a Whole Foods, for example, might stay open later or have weekend hours that differ from a traditional Chase location. Always check the specific branch page before you travel.

Key Takeaways

  • Most Chase branches open at 9 a.m. weekdays and close between 5 and 6 p.m., with Saturday hours typically 9 a.m. to 1 p.m.
  • Hours vary by branch location, so you must check your specific branch on Chase.com or by phone before visiting.
  • Chase customer service by phone is available 24/7, and online banking and mobile app access never close.
  • Branches inside retail locations like grocery stores may have extended or different hours than standalone Chase branches.

How to reach Chase customer service outside branch hours

If your branch is closed, you can still reach Chase by phone 24 hours a day, 7 days a week. The main customer service number is 1-800-935-9935 for general account questions. For credit card support, call 1-800-432-1000. For mortgage questions, call 1-800-848-9136. These lines operate around the clock, including weekends and holidays.

Wait times are typically shorter during business hours (9 a.m. to 5 p.m. weekdays), but you can reach someone at any time. Have your account number or the phone number associated with your account ready when you call. If you are calling about a specific transaction or issue, having your recent statement or transaction details on hand will speed up the conversation.

Chase also offers text banking through the mobile app and online chat support during certain hours. Check the Chase website or app for current chat availability, as these hours may differ from branch hours and change seasonally.

What you can do online or through the app when branches are closed

Chase online banking and the mobile app are open 24/7. You can transfer money between your own accounts, pay bills, deposit checks by mobile, check your balance, view transactions, and freeze or unfreeze your debit card at any time of day or night. These functions do not require a branch visit or a phone call.

If you need to deposit cash or withdraw a large amount of money, you will need an ATM or a branch visit. Chase has over 16,000 ATMs nationwide, and most are available 24 hours. You can also use ATMs at other banks if you are willing to pay an out-of-network fee, or find a surcharge-free ATM through the Allpoint or MoneyPass networks if your Chase account includes that benefit.

For transactions that require a teller — such as ordering a cashier's check, reporting a lost debit card in person, or discussing a loan — you will need to visit during branch hours or call customer service to arrange an alternative.

Holiday hours and temporary closures

Chase branches close on major U.S. holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, branches are closed but online banking, the mobile app, and phone customer service remain open. ATMs continue to work 24/7.

Some branches may close early or have reduced hours on the day before or after a holiday. Check your specific branch's page on Chase.com a few days before a holiday to confirm whether it will be open. If you need to make a time-sensitive payment or transfer before a holiday, do it online or through the app to avoid delays.

Occasionally, individual branches close temporarily for renovations or staffing changes. If you cannot reach your branch by phone or the branch locator shows it as closed, call Chase customer service at 1-800-935-9935 to find the nearest open location.

Using Chase services at other locations

If your regular branch is closed and you need in-person service, you can visit any other Chase branch. Your account works at every Chase location nationwide. Bring a photo ID and your debit card or account number. Most common transactions — deposits, withdrawals, account questions — can be handled at any branch, even if it is not your home branch.

Some services may be limited at certain branches. For example, a small branch might not have a mortgage specialist on staff, or might not be able to order foreign currency. If you need a specialized service, call ahead to confirm that branch can help you before you travel.

Chase also partners with other banks' ATM networks in some regions. If you see a Chase ATM logo at another bank's location, you can use it with your Chase debit card, though you may be charged a fee depending on your account type.

Planning ahead for time-sensitive payments

If you need to make a payment or transfer by a specific deadline, do not wait until the last day. Online bill pay through Chase typically takes one to three business days to reach the recipient, depending on the payee. If you pay online on a Friday evening, the payment may not arrive until the following Tuesday or Wednesday.

For payments due on a specific date, submit them at least three business days early through online banking. If you are paying by check or need a cashier's check, visit a branch during business hours or call customer service to arrange it. For urgent same-day transfers, use the mobile app's peer-to-peer transfer feature (Chase QuickPay) if the recipient has a Chase account, or use an external service like Zelle if available.

If you miss a payment deadline because a branch was closed, call customer service immediately to explain the situation. Late fees are not always automatic, and Chase may reverse them if you have a good account history and the delay was brief.

Frequently Asked Questions

Are Chase branches open on Saturday?

Most Chase branches are open on Saturday from 9 a.m. to 1 p.m., but hours vary by location. Some branches may open earlier or stay open later, and a few may be closed on Saturday. Check your specific branch on Chase.com to confirm.

Can I do everything online that I can do at a branch?

No. You can transfer money, pay bills, check balances, and deposit checks through the app or website. You cannot withdraw or deposit cash, order cashier's checks, or discuss loans online. For those services, you need a branch visit or a phone call to customer service.

What if I need cash and the branch is closed?

Use a Chase ATM, which are open 24/7. If you need to withdraw more than your daily limit allows, call customer service at 1-800-935-9935 to request a temporary increase before you visit the ATM.

Do all Chase branches have the same hours?

No. Each branch sets its own hours based on location and demand. A branch in a busy downtown area may stay open until 6 p.m., while a suburban branch might close at 5 p.m. Always check your specific branch's page before visiting.

Is Chase customer service available on holidays?

Yes. Phone customer service, online banking, and the mobile app are open 24/7, including holidays. Branches are closed on major holidays, but you can reach someone by phone or use digital services anytime.