Chase branch hours vary by location, but most branches open at 9 a.m. and close between 5 and 6 p.m. on weekdays
Chase does not set a single closing time for all branches. Each location has its own schedule, and hours differ between weekdays, Saturdays, and Sundays. Most branches are closed on Sundays, though some locations in urban areas or shopping centers stay open on Saturday afternoons. The only way to know your specific branch's hours is to check Chase's branch locator tool on their website or call the branch directly.
If you need to handle banking outside regular hours, Chase offers 24/7 access through ATMs, mobile banking, and online banking. Phone support is also available outside branch hours, though wait times vary. Understanding which services are available when matters because some transactions—like depositing a check or getting a cashier's check—require a teller and cannot be done through an ATM or online.
Key Takeaways
- Most Chase branches open at 9 a.m. on weekdays and close between 5 and 6 p.m., but hours vary by location and you should check your specific branch before visiting.
- Many Chase branches are closed on Sundays, and Saturday hours are often shorter than weekday hours.
- Chase ATMs are available 24/7, and you can deposit checks, withdraw cash, and check balances at any time without visiting a branch.
- Online banking and the Chase mobile app let you pay bills, transfer money, and manage your account around the clock, even when branches are closed.
- If you need to speak to a person outside branch hours, Chase phone support is available, though response times may be longer during evenings and weekends.
How to find your branch's exact hours
The Chase website has a branch locator tool where you enter your address or zip code and see all nearby branches with their hours listed. Each branch page shows weekday hours, Saturday hours, and whether the location is open on Sunday. Hours can change seasonally or for holidays, so checking before you go is worth the minute it takes.
You can also call your branch directly. The phone number appears in the branch locator results. If you are calling during business hours, a staff member can answer questions about services available that day. If you call outside hours, you will reach an automated message with the branch's schedule.
What you can do when the branch is closed
Chase ATMs work 24/7 and accept deposits through their envelope-free deposit slot. You can withdraw cash, check your balance, transfer money between accounts, and deposit checks without visiting a branch. The deposit appears in your account the next business day, or sometimes the same day depending on when you deposit.
Online banking through Chase.com and the Chase mobile app let you pay bills to anyone, transfer money to other accounts, deposit checks by taking a photo, and manage your account. These services work at any time, including nights, weekends, and holidays. If you need to dispute a transaction or report fraud, you can start the process through the app or website, though you may need to speak to someone by phone to complete it.
Phone support outside branch hours
Chase customer service is available by phone 24/7, though the hours when you reach a live person vary by service type. For general account questions, fraud reports, and lost card replacement, you can reach someone most hours of the day and night. The phone number is on the back of your Chase card or on your account statements.
Wait times are typically shorter during business hours (9 a.m. to 5 p.m. on weekdays) and longer in the evenings and on weekends. If you call during a branch's closed hours, you will reach a national support center rather than your local branch, but they can handle most routine requests.
Holiday closures and special hours
Chase branches close on major federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. ATMs and online banking remain available on all holidays.
Around major holidays, some branches may have reduced hours or close early. Check your branch's schedule on the Chase website or call ahead if you need to visit during the week before or after a holiday. This is especially important if you need a service that requires a teller, like ordering a cashier's check or getting a certified statement.
Services that require a branch visit
Some transactions cannot be completed through an ATM, online, or by phone. These include ordering a cashier's check, getting a certified bank statement, opening a new account type, applying for a loan, and discussing investment or wealth management services. If you need one of these services, you must visit a branch during its open hours.
If your branch's hours do not work with your schedule, you can visit any Chase branch in the country—you do not have to go to the branch where you opened your account. This means if you work near a branch with extended hours, you can use that location instead of your neighborhood branch.
Frequently Asked Questions
Are Chase ATMs open 24/7?
Yes. Chase ATMs are available around the clock, every day of the year. You can withdraw cash, deposit checks, transfer money, and check your balance at any time without visiting a branch or calling customer service.
Can I deposit a check after the branch closes?
Yes, through a Chase ATM or the mobile app. ATM deposits are processed the next business day. Mobile check deposits (taking a photo of the front and back) also post the next business day. Both methods work after hours and on weekends.
What if I need to speak to someone outside branch hours?
Chase phone support is available 24/7. Call the number on the back of your card or on your statement. You will reach a national support center that can handle account questions, fraud reports, and card replacement. Wait times are longer outside business hours.
Do all Chase branches have the same hours?
No. Each branch sets its own schedule. Most open at 9 a.m. on weekdays and close between 5 and 6 p.m., but some locations have different hours. Use the branch locator on Chase.com to check your specific location's schedule.
Can I visit a different Chase branch if mine is closed?
Yes. You can visit any Chase branch in the country for services that require a teller. You do not need to use the branch where you opened your account. This is useful if a nearby branch has hours that work better for your schedule.