Chase branch hours vary by location, but most branches open at 9 a.m. and close between 5 and 6 p.m. on weekdays

Chase does not set a single opening time for all branches. Each location sets its own schedule based on local demand and staffing. Most branches open at 9 a.m. on Monday through Friday, but some open as early as 8 a.m. or as late as 10 a.m. Closing time is typically 5 p.m. or 6 p.m. on weekdays. Saturday hours are usually 9 a.m. to 1 p.m., and most branches are closed on Sunday.

The only way to know your specific branch's hours is to look them up by address. You can find this on Chase's website by entering your zip code, or by calling the branch directly. Hours change seasonally and occasionally without notice, so checking before you go saves a trip.

Key Takeaways

  • Most Chase branches open at 9 a.m. weekdays and close at 5 or 6 p.m., but hours vary by location.
  • Saturday hours are usually 9 a.m. to 1 p.m., and most branches close on Sunday.
  • You can find your branch's exact hours on Chase.com by searching your zip code or calling the branch directly.
  • Chase customer service by phone is open 24/7, but branch lobby access is limited to posted hours.

How to find your branch's hours online

Go to Chase.com and click the "Locations" or "Find a Branch" link. Enter your zip code or address. The search results will show each nearby branch with its full hours for each day of the week. If a branch has holiday hours or temporary closures, those are usually listed below the regular schedule.

If you cannot find the hours online or they look outdated, call the branch directly. The phone number appears in the search results. A staff member can confirm whether the branch is open today and whether you need an appointment for your specific task.

Chase customer service phone hours

Chase customer service is available 24 hours a day, 7 days a week by phone. You can reach them at the number on the back of your debit or credit card. This line handles account questions, fraud reports, card locks, and payment issues at any time, including nights, weekends, and holidays.

However, some services—like opening a new account or speaking to a loan officer—may only be available during business hours, even when you call the main line. If you reach an automated system that cannot help you, it will usually offer to schedule a callback during business hours or transfer you to an available specialist.

When you need an appointment at a Chase branch

Chase recommends scheduling an appointment for certain services, especially if you need to open a new account, apply for a loan, or discuss investment products. You can book an appointment online through Chase.com or by calling your local branch. Appointments are usually available within a few days, and they may provide a banker will be available to help you.

Walk-ins are still accepted for simple tasks like deposits, withdrawals, and balance inquiries, but wait times can be long during peak hours (typically 10 a.m. to 2 p.m. on weekdays). If you have a complex question or need more than a few minutes, calling ahead to schedule an appointment is faster.

Chase ATM and mobile app access outside branch hours

Chase ATMs are available 24/7 at most branches and many other locations. You can withdraw cash, deposit checks, transfer money, and check your balance any time, day or night. If you use an ATM outside the Chase network, you may be charged a fee by both Chase and the other bank.

The Chase mobile app is also available around the clock. You can pay bills, transfer money between accounts, deposit checks by photo, and view your account details without visiting a branch or calling. For urgent issues outside branch hours, the app and 24/7 phone line are your fastest options.

Holiday closures and temporary changes

Chase branches close on major U.S. holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on the state or region. Check your branch's page on Chase.com before visiting on or near a holiday.

During severe weather or other emergencies, Chase may close branches temporarily or reduce hours. If you are unsure whether your branch is open, call ahead or check the Chase website for alerts. The 24/7 phone line and mobile app remain available even if physical branches are closed.

Frequently Asked Questions

Can I do my banking outside of branch hours?

Yes. Chase ATMs work 24/7, the mobile app is always available, and customer service by phone is open around the clock. You can deposit checks, withdraw cash, pay bills, and transfer money without visiting a branch. Only certain services like opening new accounts or meeting with a loan officer require a branch visit during posted hours.

Do all Chase branches have the same hours?

No. Each branch sets its own schedule based on local needs. Most open at 9 a.m. and close at 5 or 6 p.m. on weekdays, but some vary. Always check your specific branch's hours online or by phone before visiting.

What if I need help outside of branch hours?

Call the number on the back of your card to reach Chase customer service 24/7. For urgent issues like fraud or a lost card, this line can help immediately. For services that require a branch, you can schedule a callback or book an appointment for the next business day.

Are Chase branches open on weekends?

Most Chase branches are open Saturday mornings from 9 a.m. to 1 p.m. and closed on Sunday. Some high-traffic locations may have longer Saturday hours. Check your branch's page to confirm weekend availability.