Check Chase's official status page first
Chase publishes a real-time status page at chase.com/digital/resources/status. This page shows whether their website, mobile app, and online banking are working or experiencing outages. It updates automatically and tells you which services are affected and how long the outage has lasted so far.
The status page is the fastest way to confirm whether the problem is on Chase's end or yours. If it says everything is operational but you still cannot log in, the issue is likely with your device, internet connection, or account security.
Key Takeaways
- Chase's official status page at chase.com/digital/resources/status shows real-time updates on whether their website and app are working.
- If the status page says services are up but you cannot access your account, restart your device and clear your browser cache before assuming it is a Chase problem.
- Major outages usually affect thousands of users at once; if only you cannot log in, the issue is almost always on your device or account side.
- Chase's customer service line stays open during website outages and can confirm your account status and process urgent transactions by phone.
Restart your device and browser before concluding it is down
Before you assume Chase's systems are down, restart your phone or computer completely. Close your browser entirely and reopen it, or force-close the Chase app and relaunch it. Many login failures that feel like outages are actually temporary glitches on your device that a restart clears.
If you use a desktop browser, clear your browser cache and cookies for chase.com. Old cached data sometimes prevents the login page from loading correctly. After clearing cache, try logging in again in a fresh browser window.
Try a different device or network to isolate the problem
If restarting did not work, try accessing Chase from a different device—a phone instead of a computer, or vice versa. If it works on one device but not another, the problem is with the device that failed, not with Chase.
Also try switching networks: if you are on WiFi, use your phone's cellular data instead, or vice versa. If Chase loads on cellular but not on your home WiFi, your internet provider or router is the issue. If it fails on both networks and both devices, and the status page shows everything is operational, contact Chase support at 1-800-935-9935 to check whether your account has a security hold or login restriction.
What to do if Chase's website or app is genuinely down
If the status page confirms an outage, Chase's customer service team remains available by phone at 1-800-935-9935. You can check your balance, make transfers between your own accounts, pay bills, and report fraud or unauthorized transactions over the phone during an outage.
Outages at major banks typically last between 30 minutes and a few hours. Chase usually posts updates on their status page every 15 to 30 minutes during an active outage. You do not need to do anything to your account; it will work normally again once the outage ends.
Recognize signs that your account, not Chase, has a problem
If the status page shows Chase is fully operational but you see an error message when you try to log in, read the error carefully. Messages like "incorrect username or password," "account locked," or "too many login attempts" mean your account has a security issue, not that Chase is down.
A locked account usually happens after multiple failed login attempts. Chase locks it temporarily to protect against unauthorized access. Wait 24 hours and try again, or call 1-800-935-9935 to unlock it immediately. If you see a message about unusual activity or a security review, Chase may be investigating your account for fraud; call the number on the back of your card to verify the request is real.
Distinguish between Chase outages and third-party service problems
Sometimes you can reach Chase's website but cannot complete a specific action—like transferring money to another bank or paying a bill to a certain company. This usually means the problem is with the other bank or service, not Chase. Chase's status page only reflects Chase's own systems, not the external services it connects to.
If you can log in and see your balance but a specific transaction fails, try again in a few hours. If it keeps failing, contact the other institution directly. For example, if a bill payment to your electric company fails, call the electric company's billing department to see whether they are experiencing issues on their end.
Frequently Asked Questions
How do I know if Chase is down or if it is just me?
Go to chase.com/digital/resources/status and look for your service (website, mobile app, or online banking). If it says "operational," the outage is on your end. If it shows a red status or says "investigating," Chase is down. You can also search "Chase outage" on Twitter or Reddit to see whether other users are reporting problems right now.
Can I access my money if Chase's website is down?
Yes. Call 1-800-935-9935 to speak with a representative who can check your balance, transfer money between your own accounts, pay bills, and help with urgent transactions. ATMs also work during website outages. You can withdraw cash or check your balance at any Chase ATM or any ATM in the MoneyPass network.
What should I do if I see a suspicious login attempt during an outage?
Call Chase immediately at the number on the back of your card, not a number you search for online. During an outage, scammers sometimes impersonate Chase support. Verify you are calling the real Chase by using the number printed on your card or statement. Report the suspicious activity and ask Chase to lock your account while they investigate.
Why does Chase's app work but the website does not?
Chase runs the app and website on separate systems. One can fail while the other works. If the status page shows both are operational but one is not working for you, restart that specific app or browser. If restarting does not fix it, try the other platform (app instead of website, or vice versa) to complete your transaction.
How long do Chase outages usually last?
Most outages last between 30 minutes and two hours. Major outages that affect all users can last longer, but Chase usually posts updates every 15 to 30 minutes on their status page. You do not need to do anything; your account will work normally once the outage ends. No transactions are lost during an outage.