Chase is closed on Good Friday
Chase Bank branches are closed on Good Friday and do not process transactions that day. Good Friday is a federal holiday, and Chase observes all federal holidays by closing its physical locations. If you need to deposit a check, withdraw cash, or speak to a banker in person, you will need to visit on a different day.
Online banking, mobile app access, and ATM withdrawals continue to work on Good Friday — you can transfer money, check your balance, and use any Chase ATM at any time. Bill payments and other digital transactions process normally. The closure affects only in-person branch services.
Key Takeaways
- All Chase Bank branches close on Good Friday; no tellers, loan officers, or customer service desk staff are available.
- ATMs and online banking remain open and functional on Good Friday, so you can withdraw cash and move money digitally.
- Checks deposited on Good Friday through a mobile app or ATM will be processed the next business day, which is Saturday — but Saturday deposits typically post on Monday.
- If you need to speak to a Chase representative on Good Friday, call the customer service number on the back of your card; phone support may be available depending on the department.
- Wire transfers and ACH payments initiated on Good Friday may not process until the following Monday, depending on the receiving bank's schedule.
What stays open on Good Friday
Chase ATMs operate 24/7 and do not close for holidays. You can withdraw cash, deposit checks using the mobile app or ATM envelope, transfer money between accounts, and check your balance at any Chase ATM on Good Friday without interruption.
The Chase mobile app and online banking portal remain available. You can pay bills, transfer funds between your own accounts, send money to other people through Chase QuickPay or Zelle, and review your transaction history. These services do not depend on branch staff and run continuously.
Phone support may be available for certain departments on Good Friday, though hours may be reduced. Call the number on the back of your Chase debit or credit card to reach customer service and ask whether the line you need is staffed that day.
When deposits posted on Good Friday will clear
A check you deposit through the Chase mobile app or at an ATM on Good Friday will be processed the next business day, which is Saturday. However, most banks do not process deposits on Saturday, so the check will actually clear on Monday morning. The receiving bank's schedule determines when the funds become available to the other party.
If you deposit a check at a Chase ATM on Good Friday evening or night, it may not be scanned until Saturday morning, pushing the processing window to Monday. Mobile app deposits are typically scanned within a few hours, but the receiving bank still will not process it until Monday.
Wire transfers and ACH payments (like bill payments to utilities or loan servicers) initiated on Good Friday will not leave your account until Monday. The Federal Reserve does not process these transactions on weekends or federal holidays, so timing your payment for Thursday or waiting until Monday makes no practical difference.
How to plan ahead if you need branch services
Visit your Chase branch on Thursday before Good Friday if you need to deposit cash, speak to a loan officer, order a cashier's check, or handle any transaction that requires a teller or banker. Branches typically close at 5 or 6 p.m. on weekdays, so plan to arrive with time to spare.
If you need a cashier's check or certified funds for a closing, down payment, or other time-sensitive transaction, request it on Thursday. Do not wait until Friday morning — you will not be able to obtain it until Monday at the earliest, and Monday may be too late if your deadline is Friday.
For account disputes, fraud claims, or other issues that require a representative, call Chase customer service on Thursday or Friday morning (if phone lines are staffed). Explain your situation and ask what documentation they need; many issues can be reported and documented over the phone, and the branch closure will not delay the investigation.
What happens to automatic payments and scheduled transfers on Good Friday
Automatic bill payments you have set up through Chase will process on their scheduled date, even if that date is Good Friday. However, the payment will not leave your Chase account until the next business day (Saturday or Monday, depending on the payment type). The receiving company will receive it on their next processing day, which is typically Monday.
Scheduled transfers between your own Chase accounts will process on Good Friday as normal. Transfers to accounts at other banks may be delayed by one day because the receiving bank does not process transactions on weekends or federal holidays.
If you have a payment due on Good Friday and you have not yet sent it, send it on Thursday instead. Waiting until Friday morning risks the payment arriving late, since the receiving bank will not process it until Monday.
Chase customer service availability on Good Friday
Chase customer service phone lines may have reduced staffing on Good Friday. Call the number on the back of your card to reach the department you need and ask whether they are available. Credit card customer service, fraud reporting, and account access issues are often handled by phone even on holidays.
If you cannot reach a representative on Good Friday and your issue is not urgent, wait until Saturday or Monday. If your issue is urgent — for example, you have reported fraud and need to dispute a transaction — explain the situation to the automated system or leave a detailed message. Chase will prioritize fraud claims and return your call on the next business day.
For non-urgent questions, use the Chase mobile app or website to send a secure message to your branch or account team. They will respond during business hours on the next business day.
Frequently Asked Questions
Can I use my Chase debit card on Good Friday?
Yes. Your debit card works at any merchant, ATM, or online retailer on Good Friday. The Chase branch is closed, but the card itself and the payment network are fully operational. Transactions will post to your account normally.
Will my direct deposit arrive on Good Friday if it is scheduled for that day?
No. Direct deposits are processed by the Federal Reserve, which does not operate on federal holidays. A deposit scheduled for Good Friday will arrive on the next business day, which is Saturday — but most employers and payroll processors do not send deposits on Saturday, so it will likely arrive on Monday instead.
What if I need to report fraud on Good Friday?
Call the fraud number on the back of your Chase card. Fraud reporting lines often have staff available on holidays, or you can leave a detailed message and Chase will return your call on the next business day. The sooner you report it, the sooner the investigation begins, even if you report it on Friday.
Can I open a new Chase account on Good Friday?
No. New accounts require a banker or representative to verify your identity and set up the account. You can start the process online through the Chase website, but you will not be able to complete it until a branch reopens on Saturday or Monday.
Do Chase credit cards process payments on Good Friday?
Payments you submit on Good Friday will be received by Chase on the next business day. If your payment is due on Good Friday, submit it on Thursday to ensure it arrives on time and avoids a late fee.