Chase branches close on Veterans Day, but you can still access your money
Chase Bank is closed on Veterans Day (November 11), so you cannot walk into a branch or speak to a teller that day. However, you can still use ATMs, mobile banking, online banking, and phone support to move money, check balances, pay bills, and handle most transactions. If you need to deposit a check or withdraw cash in person, you will need to visit on a different day.
Veterans Day is a federal holiday, and Chase observes it like other major banks. The closure applies to all Chase branches nationwide. If November 11 falls on a weekend, Chase typically closes on the observed date—usually the Friday before or Monday after, depending on the year.
Key Takeaways
- Chase branches are closed on Veterans Day, but ATMs and online banking work normally that day.
- You can pay bills, transfer money, and check balances through the Chase mobile app or website without visiting a branch.
- If you need cash or want to deposit a check in person, plan to visit a branch the day before or after the holiday.
- Phone support may have longer wait times on or near Veterans Day, so call early if you need to speak to someone.
What you can do on Veterans Day without a branch
ATMs work 24/7 on Veterans Day, so you can withdraw cash or deposit checks at any Chase ATM. Mobile deposits through the Chase app also process normally—you photograph the front and back of a check and submit it without leaving home. The deposit typically posts within one business day.
Online and mobile banking let you transfer money between your own accounts, send money to other people through Chase QuickPay or Zelle, pay bills, and view your balance and transaction history. These services do not depend on branch staff and run around the clock. If you use bill pay, schedule payments in advance so they process on time even if the branch is closed.
If you have questions about your account, you can call Chase customer service at 1-800-935-9935. Wait times may be longer than usual because fewer staff are working, but the line is open.
What requires a branch visit
Some transactions need a teller or banker in person. These include depositing cash, getting a cashier's check, opening a new account, applying for a loan or credit card, disputing a transaction in detail, or replacing a lost debit card on the same day. If any of these are urgent, you will need to wait until the branch reopens.
If you need a replacement debit card before Veterans Day, order one through the mobile app or website—it usually arrives in 7 to 10 business days. For urgent cash needs, use an ATM or ask a friend or family member to help you access funds.
When Chase reopens after Veterans Day
Chase branches reopen at their normal hours the day after Veterans Day closes. Standard branch hours are typically 9 a.m. to 5 p.m. Monday through Friday, and 9 a.m. to 1 p.m. on Saturday, though hours vary by location. Check your local branch hours on the Chase website or in the mobile app before you go.
If you have a time-sensitive transaction, do it online or at an ATM before the holiday, or plan to visit the branch the day after. If you are worried about a payment deadline, call Chase ahead of time to confirm when it will post.
How to find your nearest Chase branch and its hours
Use the Chase branch locator on chase.com or in the mobile app. Enter your zip code or address, and the tool shows all nearby branches, their hours, and which services they offer. Some branches offer limited services or different hours, so check before you go.
You can also call 1-800-935-9935 to ask about a specific branch's hours or services. If you are planning a transaction for after Veterans Day, confirm the branch will be open and that it offers what you need.
Payments and bills due on or near Veterans Day
If a bill payment is due on Veterans Day or the day after, schedule it through Chase bill pay at least two business days before the due date. Online bill pay typically processes within one to three business days, depending on the payee. Paying early gives you a buffer in case of delays.
If you pay by mail, send it even earlier—at least five to seven business days before the due date—because postal delays and the holiday can slow delivery. If a payment is already late, call the creditor or biller directly to explain and ask about a grace period. Many companies allow a few extra days around federal holidays.
Frequently Asked Questions
Can I use my Chase debit card on Veterans Day?
Yes. Your debit card works at any store, ATM, or online merchant on Veterans Day. The holiday only affects Chase branches, not the card network itself. You can swipe, tap, or insert your card normally.
Will my direct deposit post on Veterans Day?
Direct deposits typically post on their scheduled day regardless of holidays, but some employers may delay payroll processing around federal holidays. Check with your employer if you are unsure when your deposit will arrive. If it does not post by the next business day, contact your employer's payroll department.
What if I need to dispute a charge on Veterans Day?
Report the dispute through the Chase mobile app or website, or call 1-800-935-9935. You do not need to visit a branch. Chase will start an investigation and may issue a temporary credit while they look into it. Detailed disputes may take longer to resolve, but you can start the process any day.
Can I open a new Chase account on Veterans Day?
No. Opening an account requires a banker or teller, and branches are closed. You can open some accounts online through chase.com, but most require verification in person or by phone with a banker. Wait until the branch reopens, or call to ask which accounts you can open remotely.
Do I need to do anything special if I have a scheduled appointment on Veterans Day?
Chase will cancel or reschedule any appointments on Veterans Day. You should receive a notification by email or phone. If you do not hear from them, call your branch directly to confirm the new date and time.