Chase branches are closed on Thanksgiving Day
Chase Bank does not operate on Thanksgiving Day. All Chase branches nationwide are closed, and you cannot visit a branch, speak to a teller, or use in-person services. This applies every year on the fourth Thursday of November.
However, you can still access your money through ATMs, mobile banking, and online banking on Thanksgiving. Digital services run 24/7, so you can check balances, transfer funds between your own accounts, pay bills online, and deposit checks using mobile deposit. The closure affects only the physical branches and the people who staff them.
Key Takeaways
- All Chase branches close on Thanksgiving Day; no in-person banking is available.
- ATMs work normally on Thanksgiving and let you withdraw cash and check balances.
- Chase mobile app and online banking are available 24/7, including Thanksgiving.
- If you need cash or services before the holiday, plan ahead—branches close at their normal time the day before.
- Transactions you initiate on Thanksgiving (transfers, bill payments) may not process until the next business day.
What you can do on Thanksgiving with Chase
ATMs are your primary option for cash and basic account access. You can withdraw money, deposit cash or checks (depending on your ATM type), check your balance, and change your PIN. ATM transactions process immediately, so the money is available right away.
Mobile banking through the Chase app works the same way it does any other day. You can send money to other people using Chase QuickPay or Zelle, transfer funds between your own Chase accounts, pay bills, deposit checks by photograph, and view your transaction history. These actions are available anytime on Thanksgiving.
Online banking at chase.com also runs without interruption. You can log in from any computer or device to move money, set up bill payments, review statements, and manage your accounts. The website does not close for holidays.
When transactions actually process on Thanksgiving
Timing depends on the type of transaction. Transfers between your own Chase accounts usually post within minutes, even on Thanksgiving. Payments to other people using Zelle or Chase QuickPay may show as pending on Thanksgiving but often complete by the next business day, depending on the receiving bank.
Bill payments you schedule on Thanksgiving will process according to the date you select. If you choose Thanksgiving as the payment date, Chase will attempt to send it that day, but the receiving company may not process it until Friday. If you select Friday as the payment date, nothing happens until Friday morning.
Checks you deposit using mobile deposit on Thanksgiving are received and processed by Chase, but the funds may not be available until Friday or later, depending on the check amount and your account history. Large checks often take longer.
Planning ahead for Thanksgiving banking needs
If you need cash, withdraw it before Thanksgiving. ATMs work on the holiday, but if the machine runs out of money or malfunctions, you have no backup. Branches are closed, so you cannot get emergency cash from a teller.
If you need to pay a bill by a specific date and that date falls on or near Thanksgiving, schedule the payment several days early. This prevents delays if the receiving company is also closed or if processing takes longer than expected during the holiday week.
If you have a check to deposit and need the funds quickly, deposit it before Thanksgiving rather than waiting. Holiday deposits often clear more slowly because banks operate with reduced staff.
Chase hours the day before and after Thanksgiving
Chase branches operate on their normal schedule on Wednesday before Thanksgiving. Most branches close at 5 or 6 p.m., though some locations stay open until 7 or 8 p.m. Check your specific branch's hours on the Chase website or by calling ahead.
On Friday after Thanksgiving, all Chase branches reopen at their normal time, usually 9 or 10 a.m. This is when you can handle any in-person banking you could not do on Thursday—depositing checks, withdrawing large amounts of cash, opening accounts, or speaking to a banker about loans or services.
What to do if you have an urgent banking problem on Thanksgiving
If your debit card is lost or stolen, call Chase's fraud line at the number on the back of your card. This line operates 24/7, including Thanksgiving, and can freeze your card immediately to prevent unauthorized charges.
If you notice fraudulent transactions on your account, report them through the mobile app or online banking, or call the fraud line. Chase monitors accounts around the clock, and reporting on Thanksgiving does not delay the investigation.
If you are locked out of your online or mobile banking account, you cannot reset your password through the app on Thanksgiving because that requires verification through a branch or phone line. Call Chase customer service at the number on your statement or card; the phone line operates on holiday hours, which may mean longer wait times.
Frequently Asked Questions
Can I use my Chase debit card on Thanksgiving?
Yes. Your debit card works at any merchant, ATM, or online retailer on Thanksgiving. The card itself does not know it is a holiday. Only the Chase branches are closed.
Will my direct deposit hit my account on Thanksgiving?
Direct deposits scheduled for Thanksgiving may not process if your employer's bank is also closed. Most employers schedule deposits for Friday after the holiday instead. Check with your payroll department about the exact deposit date.
What if I need to dispute a charge on Thanksgiving?
Report it through the mobile app or online banking, or call the number on your card. You do not need to visit a branch to start a dispute. Chase will investigate regardless of the day you report it.
Can I open a new Chase account on Thanksgiving?
No. Account opening requires a banker or phone representative, and branches are closed. You can open an account online at chase.com, but you may not receive immediate access to all features or a debit card until after the holiday.
Do Chase ATMs charge extra fees on Thanksgiving?
No. ATM fees are the same on Thanksgiving as any other day. If you use a non-Chase ATM, you may be charged a surcharge by that ATM's owner, but Chase does not increase fees for holidays.