Chase is closed on Veterans Day, a federal holiday
Chase Bank branches close on Veterans Day (November 11) every year, the same way they close on other federal holidays like Thanksgiving, Christmas, and Independence Day. If November 11 falls on a weekend, Chase observes the holiday on the nearest weekday — usually the Friday before or the Monday after.
This means you cannot visit a branch, speak to a teller, or use branch services on that day. However, you can still access your money through ATMs, mobile banking, and online banking. Automatic payments and direct deposits process normally.
If you need to handle something in person, plan ahead. Check your local Chase branch hours the day before to confirm the closure, since some branches may have different schedules or may close early on the day before the holiday.
Key Takeaways
- Chase branches close entirely on Veterans Day (November 11), but ATMs and online banking remain available.
- If Veterans Day falls on a weekend, Chase observes the holiday on the nearest weekday instead.
- Automatic payments, direct deposits, and wire transfers process on schedule even though branches are closed.
- Check your specific branch's hours the day before the holiday to confirm closure times.
What you can and cannot do on Veterans Day
You can withdraw cash from any Chase ATM, transfer money between your own accounts, check your balance, and deposit checks using mobile deposit or an ATM that accepts deposits. You can also pay bills online, set up automatic payments, and move money to other banks through your online portal or mobile app.
You cannot visit a branch to speak with a banker, open a new account in person, get a cashier's check, rent a safe deposit box, or handle disputes that require a teller's help. If you need a wire transfer sent out, you will have to wait until the branch reopens.
Customer service phone lines may have reduced staffing on Veterans Day. If you call and reach an automated system, you can often handle routine tasks like resetting your password or reporting a lost card. For complex issues, you may be routed to a message saying to call back during business hours.
Planning ahead for time-sensitive payments
If you have a bill due on or around Veterans Day, send the payment at least two business days before the holiday. A payment sent on the Friday before Veterans Day will process that day; one sent on Veterans Day itself may not post until the following business day, depending on the payee's processing schedule.
If you use Chase's bill pay feature, the system will show you when the payment will arrive at the payee. Schedule it for the day before the holiday if the due date is November 11 or shortly after. For payments to other banks or to people outside the Chase system, allow extra time — ACH transfers typically take one to three business days, and the holiday adds a day to that window.
If you are expecting a direct deposit on Veterans Day, it will arrive on schedule. Federal holidays do not delay direct deposits; the money posts to your account as usual.
What happens if you need cash on Veterans Day
Use a Chase ATM to withdraw cash before the holiday. You can withdraw up to your daily limit, which varies by account type but is often $500 to $1,000 per day. If you need more than your limit allows, withdraw the maximum the day before.
If you do not have a Chase ATM nearby, you can use any ATM in the Allpoint network (over 55,000 machines worldwide) or any ATM that displays the Visa or Mastercard logo — though non-Chase ATMs may charge a fee of $2 to $3 per transaction.
If you are out of town or traveling and need cash, plan to visit an ATM before Veterans Day. Some grocery stores and pharmacies have ATMs that accept Chase cards, and you can also get cash back if you make a purchase with your debit card at a store that offers that service.
Safe deposit boxes and other branch-only services
If you need to access a safe deposit box on or around Veterans Day, you must do so before the holiday closes. Safe deposit boxes are only accessible during branch hours, and you will need to show ID and sign in at the branch.
If you need a cashier's check, certified check, or money order, order it before the holiday or wait until the branch reopens. Some online banks and third-party services can issue cashier's checks, but Chase does not offer this through its digital channels.
If you need to dispute a transaction, report fraud, or handle an account issue that requires a banker's review, call customer service before the holiday if possible. Explain the situation, and the representative can often flag your account or start an investigation even if the branch is closed. Follow up in person or by phone the day after the holiday to continue the process.
How to find your branch's exact hours
Visit chase.com and use the branch locator tool. Enter your zip code or address, and the results will show your nearest branches with their regular hours and any holiday closures. You can also call your branch directly the day before Veterans Day to confirm it will be closed.
Some Chase branches inside grocery stores or other retail locations may have different hours than standalone branches. The locator tool shows these variations, so check there rather than assuming all branches close at the same time.
If you are traveling or do not have a regular Chase branch, the locator will show you which branches are open in the area you are visiting. This is especially useful if you need to handle something in person while away from home.
Frequently Asked Questions
Will my automatic payments go through on Veterans Day?
Yes. Automatic payments and bill pay transactions process on federal holidays. If you set a payment to go out on Veterans Day, it will leave your account on that day. The payee may not receive or post it until the next business day, but your bank processes it normally.
Can I deposit a check on Veterans Day using my phone?
Yes. Mobile check deposit works 24/7, including holidays. Take a photo of the front and back of the check using the Chase mobile app, and the deposit will be submitted. It will post to your account within one to two business days, depending on the amount and your account history.
What if I need to report a lost or stolen card on Veterans Day?
Call the number on the back of your card or visit chase.com to report it immediately. The automated system can freeze your card right away, even on a holiday. A representative may not be available to discuss the details, but your card will be blocked to prevent fraud.
Do wire transfers process on Veterans Day?
Outgoing wire transfers initiated before the holiday will process on the day you request them. If you try to send a wire on Veterans Day itself, it will not go out until the next business day. Incoming wires may be delayed by one day if they arrive on the holiday.
Can I open a new account on Veterans Day?
No. New accounts must be opened in person at a branch or through the online application process on chase.com. If you start an online application on Veterans Day, you can complete it, but you may not be able to verify your identity or activate the account until a branch representative is available the next business day.