Chase is closed on Juneteenth
Chase Bank observes Juneteenth (June 19) as a federal holiday and closes all branches on that day. If Juneteenth falls on a weekend, Chase typically remains open on the nearest weekday it would normally operate, following standard federal holiday rules. You cannot visit a branch, use a teller, or access in-person services on Juneteenth when it falls on a weekday.
ATMs and online banking remain available 24/7, so you can withdraw cash, check balances, and move money between accounts from your phone or computer. Mobile check deposit also works on the holiday. The closure affects only physical branch locations and phone support from Chase customer service centers.
Key Takeaways
- All Chase branches close on Juneteenth when it falls on a weekday; ATMs and online banking stay open around the clock.
- If you need to deposit a check or speak to a teller on Juneteenth, plan to visit the day before or after.
- Wire transfers and ACH payments you initiate online may process on the holiday, but transfers initiated through a teller will wait until the next business day.
- Chase customer service phone lines are closed on Juneteenth, but you can use the mobile app or website to handle most routine tasks.
What you can and cannot do on Juneteenth
Online banking, the Chase mobile app, and ATMs operate normally on Juneteenth. You can transfer money between your own accounts, pay bills online, deposit checks by phone camera, and withdraw cash from any Chase ATM. These services do not depend on branch staff and run on Chase's servers regardless of whether offices are staffed.
You cannot visit a branch to speak with a banker, deposit cash over the counter, or access a safe deposit box. Phone support from Chase customer service is also unavailable. If you need to make a large cash deposit, apply for a loan, or resolve an account issue that requires a person, you will need to wait until the next business day.
Planning ahead for Juneteenth transactions
If you know you need to deposit cash or handle something that requires a teller, visit your branch on the day before Juneteenth. Most Chase locations are open regular hours on June 18 (or June 17 if Juneteenth falls on a Monday). Deposits made before the branch closes will post to your account that day.
For bill payments and transfers, use online banking or the mobile app on Juneteenth itself. Payments you schedule online typically process on the next business day even if you submit them during a holiday. If you are paying a bill that is due on or shortly after Juneteenth, submit it a few days early to avoid a late payment.
When Juneteenth falls on a weekend
If June 19 lands on a Saturday or Sunday, Chase observes the holiday on the nearest weekday. When Juneteenth is on a Saturday, Chase closes on Friday, June 18. When it is on a Sunday, Chase closes on Monday, June 20. Check your local branch's posted hours or the Chase website to confirm the exact closure date in your area, as some branches may follow slightly different schedules.
Federal employees and many private employers also observe the holiday on the nearest weekday, so if you work for a company that closes on the observed date, you may have extra time to handle banking during your day off.
How holiday closures affect transfers and payments
ACH transfers and bill payments you schedule online on Juneteenth will process normally, usually on the next business day. The federal banking system does not stop on holidays — it simply does not process new transactions initiated by banks or their tellers. Payments you set up through your Chase account online are queued and move through the system automatically.
Wire transfers initiated online may also process on Juneteenth, depending on the receiving bank and the time you submit the request. However, wire transfers initiated by calling Chase or visiting a branch will not go out until the next business day. If you need a wire to arrive urgently, submit it online before Juneteenth or wait until the following day to call.
What happens to pending transactions during the closure
Transactions you initiate before Juneteenth closes continue to move through the payment system on the holiday itself. A check you deposit on June 18 will clear on its normal schedule. An ACH payment you set up on June 17 will post on its scheduled date, whether that is Juneteenth or later. The closure does not interrupt the flow of money that is already in motion.
Transactions that require human action — such as a teller-initiated wire, a loan decision, or a dispute investigation — pause until the next business day. If you call Chase on June 20 to report a fraudulent charge that occurred on Juneteenth, Chase will begin the investigation then, and the clock for their response starts from that date.
Frequently Asked Questions
Can I use my Chase debit card on Juneteenth?
Yes. Your debit card works at any merchant, ATM, or online retailer on Juneteenth. The holiday only affects Chase branch locations and phone support, not the card network or payment processing.
Will my direct deposit post on Juneteenth?
Direct deposits scheduled for Juneteenth may post on that day or the next business day, depending on your employer's payroll system and when they submit the deposit. Contact your employer's payroll department if you are unsure when your deposit will arrive.
What if I need to dispute a charge on Juneteenth?
Use the Chase mobile app or website to report a disputed transaction. You can also call Chase customer service the next business day. Disputes reported online are logged immediately, and Chase has up to 10 business days to investigate.
Can I get a cashier's check on Juneteenth?
No. Cashier's checks are issued by tellers and require a branch visit. If you need one urgently, visit Chase the day before Juneteenth or the day after.
Does the Juneteenth closure affect my credit card payments?
Credit card payments you schedule online before Juneteenth will post on their scheduled date. If your payment is due on Juneteenth, submit it a day or two early to ensure it reaches Chase before the due date and avoid a late fee.