How to remove a Chase savings account
You can close a Chase savings account online, by phone, or in person at a branch. The fastest route is usually online through your Chase account dashboard, where you can initiate the closure in a few minutes. If you have an outstanding balance, Chase will send it to you by check or transfer it to another account you specify. If the account is overdrawn, you'll need to pay the negative balance before closing.
Before you close, make sure any automatic transfers or bill payments tied to that account are moved to a different account or cancelled. Chase won't close an account with pending transactions, so allow a few business days for any in-flight payments to clear first.
Key Takeaways
- You can close a Chase savings account online through your dashboard, by calling 1-800-935-9935, or by visiting a branch in person.
- Chase will not close an account that is overdrawn; you must pay any negative balance before the closure is complete.
- Any automatic transfers, direct deposits, or bill payments linked to the account must be cancelled or redirected before closure.
- A positive balance will be sent to you by check or transferred to another account within 5 to 7 business days after closure.
- Once closed, the account cannot be reopened; you would need to open a new savings account if you change your mind.
Closing your account online
Log into your Chase account on the website or mobile app. Go to the account settings or account management section—the exact location varies slightly between the app and website, but it's usually under "Profile" or "Settings." Find the savings account you want to close and look for an option labeled "Close Account" or "Account Services."
Chase will ask you to confirm the closure and may ask why you're closing. You don't have to provide a reason, but Chase sometimes uses the feedback to improve. After you confirm, the account will be marked for closure. If there's a positive balance, Chase will ask where you want it sent—to another Chase account, a different bank, or by check. Processing takes 5 to 7 business days.
Closing by phone or in person
Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number ready. The representative will verify your identity, confirm there are no pending transactions, and ask about your balance. They'll walk you through where the remaining funds should go.
If you prefer to close in person, visit any Chase branch with a photo ID and your account number. A banker can close the account on the spot and handle the balance transfer or check request immediately. This is the fastest option if you want to avoid waiting for mail or transfers.
What happens to your money
If your account has a positive balance, Chase will send it to you. You can choose to have it transferred to another bank account (yours or someone else's) or mailed as a check. If you choose a transfer, provide the routing number and account number of the receiving bank. Transfers typically clear within 5 to 7 business days.
If you choose a check, it will be mailed to the address on file. Checks can take 7 to 10 business days to arrive, and you'll need to deposit it yourself. If your account is overdrawn—meaning you owe Chase money—you must pay the negative balance before the account can close. Chase will not send you funds if the balance is negative.
Stopping automatic payments and transfers before closure
Any recurring transfers, direct deposits, or bill payments tied to the savings account must be stopped or moved to a different account before you close. If you don't, those transactions may fail or bounce, which can result in overdraft fees or missed payments.
Log into your Chase account and review the "Transfers" and "Bill Pay" sections. Cancel any recurring transactions linked to the savings account. If you have direct deposits going to this account, update your employer or the paying organization with your new account number. Allow at least one pay cycle for changes to take effect before closing the account.
Reasons Chase might refuse to close your account
Chase will not close an account if it has a negative balance, if there are pending transactions still processing, or if there are holds placed on the account by a court or creditor. If any of these apply, you'll need to resolve them first.
If you have a Chase checking account linked to the savings account through overdraft protection, Chase may ask you to remove that link before closing the savings account. This is to prevent overdraft transfers from failing if the savings account no longer exists.
After your account is closed
Once closed, the account cannot be reopened. If you change your mind, you'll need to open a new savings account, which will have a different account number. Closing doesn't affect your credit score or credit history—savings accounts don't appear on your credit report.
Keep records of the closure confirmation, especially the date and any reference number Chase provides. If you're closing because of a dispute or error, ask Chase for written confirmation of the closure and the final balance. This protects you if questions arise later about the account.
Frequently Asked Questions
Can I close my Chase savings account if it has a negative balance?
No. You must pay the negative balance in full before Chase will close the account. Once the balance is zero or positive, you can proceed with closure. If you don't pay, Chase may send the debt to collections.
How long does it take to close a Chase savings account?
The closure itself is immediate if you do it online or in person. However, if you have a positive balance being transferred or mailed, that process takes 5 to 7 business days for transfers or 7 to 10 business days for checks. The account is considered closed once you initiate it, even if funds are still being processed.
Will closing my savings account hurt my credit?
No. Savings accounts do not appear on your credit report, so closing one has no effect on your credit score. Only credit accounts like credit cards, loans, and lines of credit impact your credit history.
What if I have a pending direct deposit going to the account I'm closing?
Contact your employer or the organization sending the deposit and provide your new account number before you close the savings account. If a deposit arrives after the account is closed, Chase will typically return it to the sender. You may need to resubmit your banking information to receive the deposit.
Can I close my account online if I have a Chase checking account too?
Yes. Closing one account does not affect your other accounts. However, if overdraft protection is linked between them, Chase may ask you to remove that link first. You can do this in your account settings before initiating the closure.