How to close a Chase savings account

You can close a Chase savings account by visiting a branch in person, calling Chase customer service, or using the Chase mobile app or website. The fastest method is usually a branch visit, where a banker can process the closure immediately and handle any remaining balance. If you call, have your account number ready and be prepared to answer security questions. Online closure through the app or website is available for some account types, though Chase may require a phone call or branch visit to complete the process.

Before you close the account, withdraw or transfer any remaining funds to another bank account. Chase will not hold your money after closure, but the timing of the final payout depends on how you close the account and whether you have any pending transactions or holds. If you close in person, you can receive a check or have funds transferred to another account on the same day. If you close by phone or online, expect the funds to arrive within three to five business days.

Key Takeaways

  • You can close a Chase savings account at a branch, by phone at 1-800-935-9935, or through the Chase app or website, depending on your account type.
  • Move any money out of the account before closing, or ask Chase to transfer the balance to another account you own.
  • In-person closure at a branch is the fastest way to confirm the account is closed and receive your funds the same day.
  • After closure, Chase will send you a final statement and may charge a fee if you close the account within a certain period of opening it.

Closing your account in person at a Chase branch

Walk into any Chase branch with your ID and ask to close your savings account. Tell the banker you want to close the account and what you want to do with the remaining balance—withdraw it as cash, receive a check, or transfer it to another account. The banker will verify your identity, confirm there are no holds or pending transactions, and process the closure on the spot.

Bring your debit card or account number so the banker can pull up your account quickly. If you have a small balance and want cash, the banker can give it to you immediately. If the balance is large or you prefer a check or transfer, the banker will arrange that and give you a receipt showing the account is closed. Ask for written confirmation of the closure, which you can keep for your records.

Closing your account by phone

Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number and Social Security number ready. The representative will verify your identity, review your account balance, and ask how you want to receive your funds.

If you choose a check, Chase will mail it to the address on file within three to five business days. If you choose a transfer to another bank account, provide the routing number and account number for the receiving bank, and the transfer will process within the same timeframe. The representative will confirm the closure and give you a reference number. Write down this number in case you need to follow up.

Closing your account through the Chase app or website

Log into your Chase account on the mobile app or at chase.com. Look for account settings or account management, then find the option to close the account. Chase may require you to transfer or withdraw your balance first if the account holds money. Follow the prompts to confirm your identity and select how you want to receive any remaining funds.

Not all account types can be closed online. If you do not see a close account option, or if Chase directs you to call or visit a branch, you will need to use one of those methods instead. After you submit the closure request online, Chase will send you a confirmation email and a final statement within a few days.

What happens to your money after closure

Chase will not keep your money. If you did not specify where to send the balance before closing, Chase will mail a check to the address on file. This check arrives within three to five business days of closure. If you provided another bank account for the transfer, the funds will arrive there within the same timeframe, though some banks take an extra day or two to post the transfer.

If you lose the check or the transfer does not arrive, contact Chase with your closure confirmation number. Chase can reissue a check or investigate the transfer. Keep your closure confirmation for at least one year in case you need to prove the account was closed.

Fees and timing for account closure

Chase charges an early closure fee on some savings accounts if you close them within a set period after opening—typically 60 days to six months, depending on the account type. Check your account agreement or call Chase to learn about your account has an early closure fee. If it does, Chase will deduct the fee from your balance before sending you the remaining funds.

The closure itself is immediate if you close in person at a branch. If you close by phone or online, the account closes within one business day, though it may take longer for your funds to reach you. After closure, you will no longer be able to deposit money, withdraw money, or access the account online. Chase will send you a final statement showing the closure date and any fees charged.

What to do if you cannot access your account to close it

If you forgot your password, your account is locked, or you cannot log in for any reason, call Chase at 1-800-935-9935 and explain the situation. A representative can help you regain access or close the account without requiring you to log in online. If you are no longer in the country or cannot visit a branch, phone closure is your best option.

If you are the account holder but someone else has power of attorney over your finances, that person can close the account on your behalf with proper documentation. Bring the power of attorney document to a Chase branch, or mail a copy to Chase along with a signed letter authorizing closure. Chase will verify the document before proceeding.

Frequently Asked Questions

Will Chase charge me a fee to close my savings account?

Chase charges an early closure fee only if you close the account within a certain period after opening it—usually 60 days to six months. The fee amount varies by account type. If your account is outside that window, there is no closure fee. Call Chase or check your account agreement to confirm whether your account has an early closure fee.

What if I have pending transactions when I try to close the account?

Chase will not close the account until all pending transactions clear. Wait for pending deposits or withdrawals to post, then try closing again. If a transaction is stuck pending for more than a few days, call Chase to have it cancelled or completed before you close the account.

Can I reopen a Chase savings account after I close it?

Yes, you can open a new Chase savings account at any time after closing one. However, if you closed the account due to an early closure fee, opening a new account of the same type will restart the early closure period. Ask a banker about account types with no early closure fee if you want to avoid this.

How long does it take to close a Chase savings account?

In-person closure at a branch is immediate—the account closes the same day. Phone and online closures take one business day to process. Receiving your funds takes an additional three to five business days if Chase mails a check or transfers to another bank.

What if I close my account but still receive mail from Chase?

Chase may send you a final statement or tax documents after closure. This is normal and does not mean the account is still open. If you receive bills or notices about the account months after closure, call Chase to confirm the account is closed and ask them to stop sending mail.