The fastest way to get your Chase bank statement

You can get a Chase bank statement three ways: through the Chase mobile app or website (takes seconds), by phone to Chase customer service (takes a few minutes), or by mail (takes 5 to 10 business days). Most people use the app or website because the statement appears instantly and you can download it as a PDF or print it right away.

If you need a statement for a specific month, you can retrieve statements going back up to seven years through your online account. If you need something older than that, you'll have to call Chase or visit a branch in person.

Key Takeaways

  • Download statements instantly through the Chase app or website by signing into your account and selecting the month you need.
  • Chase keeps statements available online for seven years; anything older requires a phone call or branch visit.
  • You can request statements by phone at the customer service number on the back of your card, and they will mail a copy within 5 to 10 business days.
  • Statements show all transactions, fees, interest earned or charged, and your account balance on the statement date.

Getting your statement through the Chase website or app

Sign into your Chase account on chase.com or open the Chase mobile app. On the website, look for "Statements & documents" or "Account statements" in the menu — the exact label varies by account type. On the app, tap the account you want, then scroll down to find "Statements" or "Documents."

Select the month and year you need. Chase will display the statement and give you the option to download it as a PDF or view it on screen. You can download multiple statements at once if you need several months. The PDF includes your account number, transaction history, fees, and your balance at the end of that month.

Requesting a statement by phone or mail

Call the customer service number on the back of your Chase debit or credit card. Tell the representative which account you need a statement for and which month. They can email it to you immediately if you have email on file with Chase, or they can mail a printed copy to your address of record.

If Chase mails the statement, expect it to arrive within 5 to 10 business days. This route is slower but useful if you don't have online access or if you need an official printed statement with Chase's seal for a bank, landlord, or government office.

What information appears on your Chase statement

Your statement shows every deposit, withdrawal, transfer, and payment made during that month. It lists the date, amount, and description of each transaction. For credit cards, it shows purchases, cash advances, and payments. For checking or savings accounts, it shows checks you wrote, ACH transfers, direct deposits, ATM withdrawals, and fees.

The statement also displays your starting balance, ending balance, interest earned (on savings accounts), interest charged (on credit cards), and any monthly fees. If you dispute a transaction or need proof of payment for taxes or a loan, your statement is the official record.

Statements older than seven years

Chase keeps statements online for seven years. If you need something from before that, call Chase customer service or visit a branch in person. They can request archived statements, but this takes longer — usually 10 to 15 business days — and Chase may charge a fee for statements older than seven years.

If you need very old statements regularly, consider keeping your own copies. Download and save statements as PDFs as soon as they're available, or print them and store them in a file. This protects you if you ever need proof of a transaction from years ago.

Using your statement for taxes, loans, or disputes

Banks, landlords, and government offices often ask for recent bank statements as proof of income, savings, or payment. A statement from the Chase website or app works for most purposes. If an organization asks for an "official" or "certified" statement, call Chase and ask them to mail a printed copy on official letterhead — this carries more weight than a PDF you printed yourself.

If you're disputing a transaction or filing a fraud claim, keep your statement and report the problem to Chase within 60 days. Chase uses your statement as the starting point for their investigation. For tax purposes, your statement shows income from interest and documents deductible expenses if you use your account for business.

What to do if you can't find your statement online

If the month you're looking for doesn't appear in your online account, the statement may not have been generated yet. Statements typically post between the 1st and 5th of the following month. If you're looking for a current-month statement, wait a few days and check again.

If a statement is missing and it's been more than a week into the next month, call Chase customer service. They can resend it or investigate whether there was a problem with your account that month. If you recently opened the account or closed it, statements may not be available online — ask Chase to mail them instead.

Frequently Asked Questions

Can I get statements for someone else's Chase account?

Only if you're an authorized user on the account or have power of attorney. If you're managing finances for an elderly parent or a minor, contact Chase with proof of your authority. They'll set up access so you can view and download statements.

Do I have to pay for a Chase bank statement?

No. Chase provides statements for free through the website and app. Mailed statements are also free. Chase may charge a fee for archived statements older than seven years, but this is rare and usually only applies if you request multiple old statements at once.

How far back can I see transactions on my Chase statement?

You can download statements going back seven years through your online account. Transactions within the current month may not appear until the statement closes. If you need to see a single transaction from weeks ago without waiting for the full statement, use the transaction search or activity log in your Chase app instead.

What if my statement shows a transaction I didn't make?

Report it to Chase within 60 days of the statement date. Call the number on the back of your card or use the dispute tool in your Chase app. Chase will investigate and may reverse the charge while they look into it. Keep your statement as proof of the disputed transaction.

Can I change when my statement closes each month?

Yes, but only for credit cards. Log into your Chase account, find your card settings, and look for "Statement closing date" or "Billing cycle." You can usually move it by a few days. For checking and savings accounts, the statement date is fixed and cannot be changed.