Your Chase credit card account number is on your physical card, your monthly statement, and in the Chase mobile app or online portal
The easiest place to look is the front of your card itself. Your account number is the 16-digit number printed across the middle of the card. If you don't have the card in front of you, you can find the same number on your most recent paper statement, in the upper right corner or near your name and address. If you bank online or use the Chase mobile app, log in and navigate to your credit card account — the account number appears at the top of the account summary page.
Chase also sends your account number in the welcome materials that arrived when you first opened the card. If you've kept that paperwork, the number is listed there. For older statements or account details, you can log into your Chase online account and view past statements in the Documents section.
Key Takeaways
- Your 16-digit account number is printed on the front of your physical Chase credit card between your name and the expiration date.
- The same number appears on every monthly statement you receive, usually in the top right corner near your account holder name.
- Chase online banking and the mobile app both display your account number on the account summary page when you log in.
- Your welcome letter from Chase when you opened the account contains your account number if you still have that paperwork.
Finding the number on your physical card
Look at the front of your Chase credit card. The 16-digit number printed horizontally across the middle is your account number. This is the number you'll use when making purchases, paying your bill, or calling Chase customer service. The number is embossed (raised) on most physical cards, though some newer cards print it flat.
If your card is damaged, lost, or the number is worn away and hard to read, you can still access it through other methods. Chase will also replace your card if needed, and you can request a replacement through your online account or by calling the number on the back of your current card.
Locating it on your monthly statement
Every Chase credit card statement includes your account number near the top of the page. On paper statements, it typically appears in the upper right section, next to your name and mailing address. Look for a line that says "Account Number" or similar labeling, followed by your 16-digit number.
If you receive electronic statements instead of paper ones, the account number is in the same location on the PDF or online version. You can download past statements from your Chase online account going back several years, so even if you've thrown away old paper statements, you can retrieve the number from digital copies.
Accessing it through Chase online banking
Log into your Chase account at chase.com using your username and password. Once you're logged in, click on your credit card account from the list of accounts. The account number displays prominently at the top of the account summary page, usually next to your available credit and current balance.
If you have multiple Chase credit cards, make sure you're viewing the correct account before noting the number. Each card has its own unique 16-digit account number. The online portal also shows your account number in the "Account Details" or "Account Information" section if you need to verify it.
Using the Chase mobile app
Open the Chase mobile app and log in with your credentials. Tap on the credit card account you need the number for. Your account number appears on the account overview screen, usually displayed prominently near your card image and balance information.
The mobile app works the same way whether you're using an iPhone or Android device. If you can't see the number on the main screen, look for an "Account Details" or "More Information" option within the app menu. You can also take a screenshot of the account number for your records if needed.
What to do if you can't find your account number
If you've lost your card, don't have access to statements, and can't log into your online account, call Chase customer service at the number on the back of any Chase card you have, or call 1-800-935-9935 for credit cards. A representative can verify your identity and provide your account number over the phone.
Chase may ask you to confirm your Social Security number, date of birth, or recent transaction amounts to verify you're the account holder. Have your ID ready when you call. If you're locked out of your online account, you can also reset your password through the Chase website to regain access to your account information.
Why you might need your account number
Your account number is required when you pay your bill by phone, set up automatic payments, or call Chase customer service about your account. You'll also need it if you're disputing a charge, requesting a credit limit increase, or adding authorized users to your account. Some merchants may ask for it when processing returns or refunds.
Keep your account number private, just as you would your Social Security number. Don't share it via email or text unless you initiated the contact with Chase directly. Your account number is different from your card number in some contexts — always verify which one a representative is asking for before providing it.
Frequently Asked Questions
Is my Chase account number the same as my card number?
Yes, for credit cards they are the same 16-digit number. However, if you have a Chase checking account, savings account, or other products, each has its own separate account number. Make sure you're looking at the correct account if you have multiple Chase products.
Can I find my account number if my card is expired?
Yes. Log into your Chase online account or app to view the number, or check an old statement. If you've received a replacement card, the new card will have the same account number as the expired one unless Chase issued you a completely new account.
What if I see different numbers on my card and statement?
The 16-digit number on the front of your card is your account number. If you see a different number on your statement, it may be a reference number or transaction ID, not your account number. The account number is always the embossed or printed number across the front of the card.
Do I need my account number to make an online purchase?
No. When you shop online, you enter your card number (the 16 digits on the front), expiration date, and CVV (the three-digit code on the back). You don't need your account number for online purchases. Your account number is mainly for billing, customer service calls, and account management.