Your Chase account number appears in five places, and the fastest is your debit card
Your Chase account number is printed on the bottom left of your debit card, right after the routing number. If you have your card in front of you, that is the quickest answer. The number is typically 10 to 12 digits long and comes before your card number on the card itself.
If you do not have your card or need to confirm the number without it, you can find it in your Chase online account, on paper statements, through the Chase mobile app, by calling Chase customer service, or by visiting a branch in person. Each method takes a different amount of time and works in different situations.
Key Takeaways
- Your account number is the 10- to 12-digit number printed on the bottom left of your Chase debit card, before your full card number.
- Chase online banking shows your account number under Account Details or Account Information, accessible from any computer or phone with your login.
- Paper statements list your account number at the top or in the account summary section, usually in the first few lines.
- The Chase mobile app displays your account number in the account details section without requiring you to log in again once you are already signed in.
- Calling Chase at the number on the back of your card or visiting a branch will give you your account number in minutes if you cannot access it online.
Finding your account number in Chase online banking
Log into your Chase account at chase.com using your username and password. Once you are signed in, look for the account you need the number for and click on it. Most accounts show the last four digits of the account number on the main dashboard, but you need to click into Account Details or Account Information to see the full number.
The exact location varies slightly depending on whether you have a checking account, savings account, or money market account, but all of them follow the same pattern: click the account, then look for a link or tab labeled "Account Details," "Account Information," or "View Details." Your full account number will appear there, along with your routing number and other account information.
Locating your account number on a paper statement
If you receive paper statements by mail, your account number is printed near the top of the first page, usually in the upper right corner or in a section labeled "Account Information." It appears on every statement Chase sends you, so if you have any statement from the past year, you can find it there.
Older statements work just as well as recent ones — your account number does not change unless you close the account and open a new one. If you have thrown away your statements, you can request a copy from Chase by calling the number on the back of your card or by visiting a branch.
Using the Chase mobile app to view your account number
Open the Chase mobile app and sign in with your username and password. Tap the account you need information for, then look for a menu icon (usually three horizontal lines or three dots) at the top or bottom of the screen. Select "Account Details" or "Account Information" from the menu.
Your full account number will display on this screen along with your routing number. The app works the same way whether you are using an iPhone or Android device. If you do not have the app installed, you can download it for free from the Apple App Store or Google Play Store.
Calling Chase customer service for your account number
The phone number for Chase customer service is printed on the back of your debit card. Call that number and follow the prompts to speak with a representative. You will need to verify your identity by providing your Social Security number, date of birth, or other information Chase asks for.
Once you are verified, tell the representative you need your account number. They will read it to you over the phone, and the call usually takes fewer than five minutes. This method works at any time of day or night, since Chase customer service operates 24 hours a day, 7 days a week.
Visiting a Chase branch in person
Walk into any Chase branch with a valid photo ID — a driver's license, passport, or state ID card all work. Tell the teller or banker that you need your account number. They will look it up in their system and either write it down for you or point you to a printed receipt that shows it.
Branch hours vary by location, but most Chase branches are open Monday through Friday during business hours and have limited Saturday hours. You can find your nearest branch and its hours by searching "Chase near me" or by visiting chase.com and using their branch locator tool.
What to do if you cannot find your account number
If none of these methods work — for example, if you have lost your card, cannot access your online account, and do not have any statements — call Chase customer service at the number on any Chase document you have, or search online for "Chase customer service phone number." You will need to verify your identity, which Chase can do using your Social Security number and other personal information.
Chase can also send you a new debit card with your account number printed on it, though this takes 7 to 10 business days to arrive. If you need the number urgently, phone or branch visit is the fastest route.
Frequently Asked Questions
Is my account number the same as my card number?
No. Your account number is 10 to 12 digits and appears on the bottom left of your card. Your card number is 16 digits and appears in the center of the card. They are different numbers tied to the same account.
Can I find my account number on a check?
Yes. If you have a Chase checkbook, your account number is printed at the bottom of each check, in the middle section between your routing number and your check number. The routing number comes first, then your account number, then the check number.
What is the routing number and how is it different from my account number?
Your routing number identifies which Chase branch or processing center handles your account — it is the same for all Chase customers in your region. Your account number identifies your specific account. Both appear together on your debit card, statements, and checks. You need both to set up direct deposit or wire transfers.
Do I need my account number to use my debit card at a store?
No. You only need your card number, expiration date, and CVV to make purchases. Your account number is used for bank transfers, setting up direct deposit, paying bills by bank account, and other transactions that move money directly from your account rather than through your card.
Will my account number change if I get a new debit card?
No. Your account number stays the same for the life of the account. If you lose your card and Chase sends you a replacement, the new card will have the same account number printed on it. The account number only changes if you close the account and open a new one.