Where to find your account number in the Chase mobile app
Open the Chase app and tap the account you want to look up. On the account details screen, your account number appears in one of two places: either at the top of the screen below the account name, or in a row labeled "Account Number" in the middle section. If you see only the last four digits, tap on that row to reveal the full number.
The account number is the same whether you're looking at a checking account, savings account, or money market account. It stays the same for the life of that account, even if you change your PIN or password.
If you don't see an account number displayed at all, the account may be a credit card or investment account, which use different identification numbers. Credit cards show a card number instead; investment accounts show an account number but it may be formatted differently.
Key Takeaways
- Your account number displays on the account details screen after you tap the account name in the Chase app.
- Tapping a row that shows only the last four digits will reveal your full account number.
- The account number is permanent and does not change when you update your security settings.
- Credit card accounts display a card number instead of an account number in the same location.
- You can also find your account number on paper statements, checks, or by calling Chase customer service.
Other ways to find your account number outside the app
If you have a paper statement from Chase, your account number appears in the upper right corner, usually next to the statement date. It's also printed on the bottom left of any checks you ordered from Chase, in the format of a nine-digit code followed by your routing number.
You can call Chase customer service at the number on the back of your debit card or on your statement. Have your Social Security number and PIN ready. A representative can read your account number to you over the phone and can also email or mail it to you if you need it in writing.
If you've lost access to the app and don't have a statement or checks on hand, visiting a Chase branch in person is the fastest option. Bring a photo ID, and a banker can print your account information for you on the spot.
Why you might need your account number
Your account number is required to set up direct deposit for paychecks or government benefits. Employers and benefit programs need both your account number and your routing number (which is the same for all Chase accounts in your state) to deposit money directly into your account.
You'll also need it to arrange wire transfers, set up automatic bill payments, or provide banking details to a third party like a landlord or creditor. Some services ask for only the last four digits for security reasons, but others require the full nine-digit number.
If you're troubleshooting a payment that didn't go through, Chase customer service may ask you to confirm your account number to pull up your transaction history and investigate the problem.
Protecting your account number
Your account number is not as sensitive as your PIN or password, but it should still be treated with care. Anyone who has your account number and routing number can attempt to set up unauthorized transfers or payments, though they cannot access your account without additional information like your PIN.
Do not share your full account number in emails, text messages, or unsecured forms. If a business or government agency asks for it, verify that you're communicating with them through an official channel — call the number on your statement or their official website rather than using a number from an email or text.
The Chase app itself is secure. Sharing your account number with Chase customer service through the app's secure message feature or by phone is safe.
What to do if you can't see your account number in the app
If the account number field is blank or missing, first check that you're looking at the right account type. Credit card accounts, investment accounts, and some specialty accounts may not display an account number in the same way as checking or savings accounts.
Try logging out of the app and logging back in. Sometimes the app fails to load all account details on the first try. If the number still doesn't appear after you log back in, force-close the app (swipe it away from your recent apps list) and reopen it.
If you've recently opened the account, it may take a few business days for the account number to appear in the app. Call Chase customer service to confirm the account is fully set up and to get your number while you wait.
Frequently Asked Questions
Is my Chase account number the same as my card number?
No. Your account number is a nine-digit code tied to your checking or savings account. Your card number is a 16-digit code printed on your debit or credit card. They are separate identifiers, though both connect to your Chase account.
Can I change my account number?
No. Your account number is permanent for that account. If you close the account and open a new one, you will receive a new account number. You cannot request a change to an existing number.
What if I see different account numbers for the same account?
You may see a shorter version (last four digits) for security and a full nine-digit version when you tap to expand it. Both refer to the same account. If you see completely different numbers, you may be looking at multiple accounts or a linked account you forgot about.
Do I need my account number to log into the Chase app?
No. You log in with your username and password or through biometric authentication like fingerprint or face recognition. Your account number is only needed for banking transactions outside the app, like setting up direct deposit or wire transfers.