Call Chase or visit a branch to close your savings account
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935 and tell them you want to close the account. They will verify your identity, confirm you have no pending transactions, and process the closure over the phone. The account typically closes within one to three business days.
If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker will walk through the same verification steps and can answer questions about what happens to your remaining balance. Some people choose this route because they can hand over a check or arrange a transfer to another bank at the same time.
Online closure is not available for savings accounts through the Chase mobile app or website, so phone or branch visit is required. Do not simply stop using the account — inactive accounts can trigger maintenance fees or be closed by Chase after a period of inactivity, which may result in your remaining balance being sent to your state's unclaimed property program.
Key Takeaways
- Call 1-800-935-9935 or visit a Chase branch to close your savings account; online closure is not an option.
- Chase will verify your identity and confirm there are no pending transactions before processing the closure.
- Your remaining balance will be returned to you by check or transferred to another account you specify.
- The account closes within one to three business days after you request it.
- Do not leave the account open and unused, as Chase may close it and send your balance to your state's unclaimed property program.
What happens to your money when you close
When you close your Chase savings account, any remaining balance must go somewhere. Chase will ask you how you want to receive it: by check mailed to your address, by transfer to another Chase account you own, or by transfer to an external bank account. If you choose a transfer to another bank, provide the routing number and account number for that bank.
The check typically arrives within five to seven business days after closure. If you choose a transfer to another bank account, it usually takes one to three business days. Make sure your address on file is current if you request a check, or the mail may be returned and your balance held by Chase.
If your account has a negative balance — meaning you owe Chase money — you must settle that before closure. Chase will not close an account with an outstanding debt. Pay the negative balance through your online banking, by phone, or at a branch before requesting closure.
Prepare your account before you call or visit
Before you contact Chase, make sure all automatic transfers or bill payments linked to the savings account have been stopped or redirected. If you have set up recurring transfers from this savings account to pay bills or move money elsewhere, those will fail once the account closes. Log into your Chase account online or through the app and review the "Transfers" and "Bill Pay" sections to see what is connected.
Gather your account number and a photo ID. You can find your account number on your debit card, in your online banking portal, or on any statement. Chase will ask for this to confirm which account you are closing, especially if you have multiple savings accounts.
If you have a Chase savings account that is linked to a checking account for overdraft protection, closing the savings account will remove that protection. Your checking account will no longer have a backup source of funds if you overdraw. Consider whether you need to set up overdraft protection through another savings account or method before closure.
What to do if you have a Chase savings account with a promotional rate
If your savings account is earning a promotional interest rate — such as a limited-time high-yield offer — closing the account ends that rate immediately. You will not earn the promotional rate on any remaining balance after closure is processed. If you want to keep earning that rate, do not close the account.
Some people close promotional savings accounts and open a new one to capture another promotional offer. Chase does not prevent this, but read the terms of any new account to see if there are restrictions on how soon after closing you can open another savings account with the same promotional rate. Some promotions exclude customers who have closed an account within the past 12 months.
Closing a joint savings account
If the savings account is held jointly with another person, both account holders must consent to closure. Call Chase together or have the other account holder call separately to authorize the closure. Chase will not close a joint account based on one person's request alone.
When the account closes, the remaining balance can be split between the two account holders or sent entirely to one person's account or address. You and the other account holder should agree on how to divide the money before you contact Chase, so the process moves faster. If you disagree on how to split the balance, Chase will not close the account until the dispute is resolved.
What happens if your account is already closed by Chase
Chase may close your savings account without your request if the account has been inactive for a long period, typically 12 months or more with no deposits, withdrawals, or transfers. You will receive a notice in the mail before closure, usually 30 days in advance. If you see this notice and want to keep the account open, log in or contact Chase to make a transaction before the closure date.
If Chase closes your account and you do not claim the remaining balance, the money is sent to your state's unclaimed property program. You can search for and claim this money through your state's treasurer or comptroller office website, but the process takes longer than simply closing the account yourself and receiving the balance directly.
Frequently Asked Questions
Can I close my Chase savings account online?
No. Chase does not allow online closure of savings accounts through the mobile app or website. You must call 1-800-935-9935 or visit a branch in person to close a savings account.
How long does it take for my account to close after I request it?
Chase typically closes the account within one to three business days. Your remaining balance will be sent separately by check or transfer, which may take an additional five to seven business days if you choose a check.
What if I have a negative balance on my savings account?
You cannot close the account until the negative balance is paid. Pay what you owe through online banking, by phone, or at a branch, then request closure. Chase will not process closure while money is owed.
Do I lose my interest if I close a promotional savings account?
Yes. Closing the account ends the promotional rate immediately. Any remaining balance will not earn the promotional rate after closure is processed. Interest earned up to the closure date will be paid to you.
What if the other person on my joint account does not want to close it?
Chase will not close a joint account without consent from both account holders. You and the other person must agree to closure before Chase will process it. If you cannot agree, the account remains open.