How to close a Chase savings account
You can close a Chase savings account by phone, in person at a branch, or online through Chase's website or mobile app. The fastest route is usually a phone call to Chase customer service at 1-800-935-9935, where a representative can walk you through the closure and answer questions about your balance. If you close online or through the app, you'll need to transfer or withdraw your remaining balance first — Chase won't let you close an account with money still in it.
Before you close, check whether you have any pending transactions, automatic deposits, or bill payments tied to the account. If you do, those will fail once the account is gone. You should also verify that you won't face a penalty: most Chase savings accounts have no early closure fee, but some promotional accounts or those opened very recently may charge one. Ask about this before you proceed.
Key Takeaways
- Call Chase at 1-800-935-9935 to close your account over the phone, or visit a branch in person for immediate closure.
- You must move or withdraw all money from the account before closing — Chase will not close an account with a balance.
- Stop any automatic deposits or bill payments linked to the account at least a few days before closure to avoid failed transactions.
- Ask Chase whether your specific account carries an early closure fee before you proceed, as some promotional savings accounts do.
- Keep your final statement and confirmation number for your records in case you need to dispute a charge or verify the closure later.
Moving your money before closure
You have two options: transfer the balance to another account or withdraw it in cash. If you're moving money to another bank, initiate an external transfer through Chase's website or app at least three to five business days before you want to close. If you're moving it to another Chase account you own, the transfer is usually instant.
If you prefer cash, visit a Chase branch and withdraw the full balance. Bring your debit card and ID. If your balance is very large, call ahead to make sure the branch has enough cash on hand. Once the account shows a zero balance, you're ready to close.
Closing by phone
Call 1-800-935-9935 and tell the representative you want to close your savings account. Have your account number ready. The representative will confirm your identity, check for any pending transactions or holds, and walk you through the closure. They'll also ask whether you want to close only the savings account or other accounts as well.
The call usually takes five to ten minutes. At the end, ask for a confirmation number and write it down. The representative may also send a written confirmation to your address on file, but the confirmation number is what you need if you ever need to prove the account was closed on a specific date.
Closing in person at a branch
Walk into any Chase branch with your ID and debit card. Tell a representative you want to close your savings account. They'll pull up your account, confirm the balance is zero, and process the closure on the spot. This is the fastest method if you have a branch nearby, because there's no waiting for mail or phone queues.
Ask for a written closure confirmation before you leave. Some branches print it immediately; others mail it. Either way, keep the confirmation with your records. If the branch is busy, you may wait 15 to 30 minutes, so plan accordingly.
Closing through the Chase app or website
Log into your Chase account online or through the mobile app. Navigate to your savings account and look for a "Close Account" or "Account Settings" option. Chase's interface changes periodically, so if you can't find it, use the search function or call customer service for step-by-step guidance.
The app or website will confirm that your balance is zero before allowing you to proceed. Once you submit the closure request, it typically takes one to three business days to process. You won't receive an immediate confirmation number on screen, so follow up with a phone call or check your email for a confirmation message within 24 hours.
What happens after closure
Once closed, the account number is deactivated and cannot be used for deposits or withdrawals. If you set up automatic deposits from your employer or another source, those will fail and may trigger a notification from the sender. Update your direct deposit information with your employer or benefits provider before you close the account.
Chase will mail your final statement to your address on file within one to two billing cycles. Keep this statement for your tax records and as proof of closure. If you notice any unauthorized charges after closure, contact Chase immediately — you have up to 60 days to dispute a transaction.
Frequently Asked Questions
Will Chase charge me a fee to close my savings account?
Most Chase savings accounts have no closure fee. However, some promotional accounts or accounts opened within a certain timeframe may charge a fee. Call Chase before you close to confirm whether your account carries one. If it does, the fee will be deducted from your balance before closure.
What if I have a negative balance or owe Chase money?
Chase will not allow you to close an account with a negative balance. You must pay the amount owed first. Call Chase to find out the exact amount and how to pay it, then proceed with closure once the balance is zero or positive.
Can I reopen a closed Chase savings account?
You can open a new Chase savings account at any time, but you cannot reopen the exact same account once it's closed. The old account number is permanently deactivated. If you change your mind, you'll need to open a fresh account with a new account number.
How long does it take for Chase to fully close my account?
If you close in person or by phone, the account is typically closed the same day. If you close online, it takes one to three business days. In all cases, you'll receive a confirmation within 24 hours. The final statement arrives within one to two billing cycles.
What if I forgot to update my direct deposit before closing?
Contact your employer's payroll department or the organization sending the deposit and provide your new account information. They'll redirect future deposits to the correct account. Any deposits sent to the closed account will be returned to the sender, and you may receive a notice about it.