You can close a Chase savings account by phone, online, or in person—but you need to empty it first and settle any fees
Chase will not close a savings account that still holds money. Before you start the closure process, withdraw your balance to zero or transfer it to another account. Once the account is empty, you can request closure through Chase's mobile app, website, or by calling 1-800-935-9935. In-person closure at a Chase branch is also an option if you have a local branch nearby. The account typically closes within one to three business days after your request, though it may take longer if there are pending transactions or outstanding fees.
If you have automatic deposits or bill payments tied to this savings account, change those to a different account before closing. Chase will not process transactions on a closed account, and your payments may fail or bounce. Check your account for any holds or pending charges—these must clear before closure is complete.
Key Takeaways
- Your Chase savings account must have a zero balance before Chase will close it; withdraw or transfer all money first.
- You can request closure online, through the mobile app, by phone at 1-800-935-9935, or in person at a branch.
- Redirect any automatic deposits, bill payments, or transfers away from this account before you close it.
- The account closes within one to three business days, but pending transactions or fees can delay the process.
- If you have a negative balance due to overdraft fees, you must pay that amount before Chase will close the account.
Withdraw or transfer your money before requesting closure
Chase will not close an account with a balance. Log into your Chase account online or through the mobile app and check your current savings balance. If the balance is above zero, you have two options: withdraw the money in cash at a Chase ATM or branch, or transfer it to another Chase account or an external bank account.
To transfer money out, use Chase's online transfer tool or the mobile app. You can move funds to another Chase account instantly, or to an external bank account through ACH transfer, which typically takes one to two business days. If you prefer to withdraw cash, visit a Chase ATM or branch. There is no limit on how much you can withdraw, but large cash withdrawals may trigger a report to the IRS if they exceed $10,000 in a single transaction.
Check your account for any outstanding fees or negative balance. If you have overdraft fees or other charges owed, your account balance may be negative. You must pay this amount before Chase will close the account. You can pay online, by phone, or in person.
Stop automatic deposits and payments before closure
If you have direct deposits, automatic bill payments, or recurring transfers linked to this savings account, change them to a different account now. Chase will reject any transaction attempted on a closed account, which can result in failed payments, late fees on bills, or missed paychecks if direct deposit bounces.
Log into your Chase account and review the "Transfers" or "Bill Pay" section to see what is set up. For direct deposit, contact your employer's payroll department and provide them with your new account number. For bill payments, log into each biller's website or call them directly to update your payment method. For recurring transfers to other accounts, cancel them in Chase's transfer settings or set them up with your new bank instead.
Give yourself at least one week to make these changes before you close the account, in case a payment is already in process.
Request closure through Chase's app, website, or phone
Once your account balance is zero and you have redirected all automatic transactions, you can request closure. Chase offers three methods:
- Online or mobile app: Log in, go to your savings account, and look for a "Close Account" or "Account Settings" option. Follow the prompts to confirm closure. This is the fastest method and gives you immediate confirmation.
- Phone: Call Chase customer service at 1-800-935-9935. A representative will verify your identity and process the closure request. The call typically takes five to ten minutes.
- In person: Visit a Chase branch with your ID. A banker can close the account on the spot and answer any questions about your other accounts.
When you request closure, Chase will ask you to confirm that the account balance is zero and that you want to proceed. You may also be asked why you are closing the account, but this is optional information. Keep a record of your closure request—take a screenshot if you close online, or ask for a confirmation number if you close by phone.
What happens after you request closure
Chase typically closes the account within one to three business days. During this time, the account remains open but inactive. Any pending transactions—such as debit card charges, ACH transfers, or checks that have not yet cleared—will still process. If a transaction posts after you request closure, it may reopen the account or create a negative balance.
Once the account is fully closed, you will no longer see it in your Chase online banking or mobile app. If you need to verify that the account is closed, call Chase at 1-800-935-9935 and provide your account number. A representative can confirm the closure date and status.
If you closed the account due to fraud or unauthorized activity, report it to Chase immediately. Chase has a fraud department that can investigate and may reopen the account if needed to recover funds.
Reasons to close a Chase savings account and alternatives
People close savings accounts for different reasons: low interest rates, high fees, switching to a different bank, or account inactivity. Before you close, consider whether another option might work better.
If you are closing because of low interest rates, you could instead transfer your money to a Chase high-yield savings account or money market account, which typically offer higher rates. If you are closing because of fees, review your account type—some Chase savings accounts waive fees if you maintain a minimum balance or set up direct deposit. If you are switching banks entirely, closing is the right move, but make sure your new bank's account is fully set up and working before you close Chase.
If you are closing due to inactivity, note that Chase does not charge dormancy fees on savings accounts, so you could simply leave the account open if you might use it later. However, if you have multiple accounts and want to simplify, closure is straightforward.
What to do if you cannot close your account online
If the "Close Account" option does not appear in your Chase app or website, the account may have a hold, pending transactions, or an outstanding balance. Check your account balance again—it must be exactly zero. If there are pending charges or holds, wait for them to clear, which usually takes one to three business days.
If the balance is zero and you still cannot close online, call Chase at 1-800-935-9935. A representative can tell you why the account cannot be closed and walk you through the next steps. Some accounts require in-person closure at a branch, particularly if there are legal holds or disputes on the account.
If you have a joint account, both account holders may need to request closure together, or one holder may need to remove the other before closure is possible. Chase can explain the requirements for your specific account type.
Frequently Asked Questions
How long does it take Chase to close a savings account?
Most accounts close within one to three business days after you request closure. If there are pending transactions or outstanding fees, closure may take longer. You can check the status by calling Chase at 1-800-935-9935.
What happens to my debit card if I close my savings account?
Closing a savings account does not affect your debit card. Your debit card is linked to your checking account, not your savings account. You can continue using it after the savings account closes.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account due to fraud or a violation of Chase's terms, Chase may deny a new account. Contact Chase to ask whether you can reopen an account.
Do I need to close my account in person, or can I do it online?
You can close your account online, through the mobile app, or by phone. In-person closure at a branch is optional. Online closure is usually the fastest option.
What if I owe Chase money when I close my account?
If your account has a negative balance due to overdraft fees or other charges, you must pay that amount before Chase will close the account. You can pay online, by phone, or in person at a branch.