Call Chase customer service or visit a branch to close your savings account
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will walk you through the closure, confirm your account balance, and arrange how to send you any remaining funds—usually by check or transfer to another bank account you provide.
If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker can process the closure on the spot and handle your remaining balance immediately. This takes about 10 minutes.
Online closure is not an option for savings accounts at Chase. You must use the phone or a branch visit.
Key Takeaways
- Call 1-800-935-9935 or visit a Chase branch in person; online closure is not available for savings accounts.
- Bring your account number and have a destination account ready if you want funds transferred electronically instead of mailed as a check.
- Chase does not charge a fee to close a savings account, but confirm your account has no outstanding holds or pending transactions before you call.
- If your account is overdrawn or has a negative balance, you must cover that amount before closure; Chase will not close an account with a debt.
- After closure, your account number becomes inactive and cannot be reopened under the same number.
What happens to your money when you close
When you close your account, Chase sends any remaining balance to you. You can choose how: direct transfer to another bank account (fastest, usually 1 to 3 business days) or a check mailed to your address on file (typically 5 to 10 business days). Tell the representative which method you prefer when you call or visit.
If your account has a negative balance—meaning you owe Chase money—you cannot close it until that debt is paid. Chase will tell you the amount owed and how to pay it. Once paid, you can proceed with closure.
Prepare before you call or visit
Gather your account number before contacting Chase. You can find it on your debit card, a recent statement, or by logging into your Chase online account. Have it ready when you call; it speeds up the process.
If you want your remaining balance transferred electronically to another bank, have that account's routing number and account number available. If you do not have another account set up, tell Chase to mail a check instead—there is no penalty for choosing that option.
Check your account for any pending transactions or holds. If a transaction is still processing, wait for it to complete before closing. Holds placed by merchants (common with rental cars or hotels) must clear first. Chase can tell you if any holds are active when you call.
What to do if you have direct deposits or automatic payments
Before closing, update any direct deposits (paychecks, benefits, refunds) to point to a different account. This usually takes one to two pay cycles, so start this process at least a week before you plan to close the account. Contact your employer or the organization sending the deposit and provide your new account details.
Similarly, cancel or redirect any automatic payments (bills, subscriptions, transfers) that pull from this savings account. Log into each service and update the payment method. Chase will not automatically reroute these, and missed payments can damage your credit or result in late fees.
Timeline and what to expect after closure
Closure itself takes minutes over the phone or in person. If you choose a check, it arrives within 5 to 10 business days. If you choose a direct transfer, the funds land in your other account within 1 to 3 business days.
After closure, your account number is deactivated and cannot be reused. If you later want to open a new Chase savings account, you will receive a different account number. There is no waiting period; you can open a new account immediately if you change your mind.
Chase may report the closure to credit bureaus, but closing a savings account does not hurt your credit score the way closing a credit card can. Savings accounts are not part of your credit history.
Reasons Chase might delay or refuse closure
Chase will not close an account if it has a negative balance. You must pay the debt first. If you dispute a transaction or have filed a claim, Chase may place a hold on the account until the dispute is resolved. You cannot close during this time.
If the account is linked to a Chase credit card or line of credit as a backup payment method, Chase may ask you to update that link before closing. This is rare but can happen. The representative will tell you if this applies.
Accounts under investigation for fraud or suspicious activity may be frozen temporarily. If this happens, Chase will explain the reason and tell you when you can close.
Frequently Asked Questions
Do I lose money or pay a fee to close my Chase savings account?
No. Chase does not charge a closure fee for savings accounts. You receive your full remaining balance. If your account is overdrawn, you owe that amount, but there is no separate fee for closing.
Can I close my account online through the Chase app or website?
No. Chase does not offer online closure for savings accounts. You must call 1-800-935-9935 or visit a branch in person. This is a security measure to prevent unauthorized closures.
What if I have a joint account—can one owner close it alone?
No. Both owners must agree to close a joint account. If you are the only one who wants to close it, you will need to contact the other owner and have them present (in person) or authorize the closure by phone. Chase will not close a joint account without consent from all owners.
How long does it take for my check to arrive after I close?
Checks typically arrive within 5 to 10 business days, depending on mail delivery to your address. If you need the money faster, choose the direct transfer option instead—funds arrive in 1 to 3 business days.
Can I reopen the same account after I close it?
No. Once closed, that account number is permanently deactivated. If you want to bank with Chase again, you will open a new savings account with a new account number. There is no waiting period.