Call Chase or visit a branch to close your account
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you're closing the account, and process the closure over the phone. The account typically closes within one to three business days.
If you prefer to close in person, visit any Chase branch with a photo ID and your account number. A banker can close it immediately and answer questions about your balance and any outstanding transactions. This route works well if you have pending deposits or transfers you want to confirm before closure.
You can also mail a written request to Chase, though this takes longer—usually five to seven business days. Include your account number, full name, and signature. Send it to the address on your account statement or the back of your debit card. Without a signature, Chase will not process the request.
Key Takeaways
- Calling 1-800-935-9935 closes your account in one to three business days and is the fastest option.
- You must have a zero balance before Chase will close the account; any remaining funds will be mailed to you as a check.
- Pending transactions, automatic deposits, or scheduled transfers can delay closure, so cancel or redirect them first.
- If you have a linked checking account or credit card, closing the savings account does not affect those products.
- Request written confirmation of closure for your records, especially if you had recurring transfers tied to this account.
Withdraw or transfer your remaining balance first
Chase will not close your account if there is money in it. Before you call or visit, withdraw the full balance or transfer it to another account. You can do this through the Chase mobile app, online banking, or at a branch. If you transfer to another bank, use the routing number and account number for the receiving institution.
If you have pending deposits scheduled to hit the account after you request closure, Chase may delay the closure until those deposits clear and you withdraw them. Tell the representative about any expected deposits so they can note it in your file.
If you close the account and there is still a balance, Chase will mail you a check to the address on file. This check typically arrives within two to four weeks. If the check is lost or you don't receive it, you will need to contact Chase to request a replacement, which adds another two to four weeks.
Cancel automatic payments and transfers before closure
Any automatic transfers, bill payments, or direct deposits linked to this savings account must be stopped or redirected before closure. If Chase closes the account while automatic payments are still scheduled, those payments will fail, and you may face late fees or service interruptions.
Log into your Chase account online or through the app and review the "Transfers" and "Bill Pay" sections. Cancel any recurring transactions tied to this savings account. If you have direct deposit set up to this account, contact your employer's payroll department and provide your new account number or routing information.
Give yourself at least one week before requesting closure to make sure all automatic activity has stopped. If you miss a cancellation and a payment fails after closure, contact the merchant or biller directly to explain the situation and ask them to resubmit the payment to your new account.
What happens to linked accounts and services
Closing a savings account does not close your checking account, credit card, or any other Chase product. Each account is separate. If you have overdraft protection set up between your savings and checking accounts, that link will be removed once the savings account closes.
If you use your savings account debit card for purchases or ATM withdrawals, that card will stop working after closure. If you need a debit card, use the one linked to your checking account instead. Chase will not mail you a new card for a closed account.
Any rewards or interest earned in the savings account up to the closure date will be paid out with your final balance. Chase does not refund interest retroactively, so close the account at the end of a statement cycle if you want to capture the full month's interest.
Timing and what to expect after closure
Once you request closure, Chase processes it within one to three business days if you call or visit a branch. Mailed requests take five to seven business days to process, plus mail delivery time. The closure date is when Chase stops accepting transactions on the account, not when you receive confirmation.
You will receive a final statement showing the closure date and your last balance. This statement arrives by mail within one to two weeks. Keep this statement for your records, especially if you closed the account to consolidate accounts or switch banks.
After closure, you cannot reopen the same account number. If you change your mind, you will need to open a new savings account with a new account number. There is no waiting period to open a new account, but the old one cannot be restored.
Reasons to close and alternatives to consider
Common reasons to close a Chase savings account include low interest rates, high minimum balance requirements, monthly fees, or switching to a different bank. Before you close, review whether the account has any remaining benefits—some Chase savings accounts offer promotional rates or waived fees for the first few months.
If fees are the issue, you may be able to reduce your balance below the minimum to avoid them, or switch to a different Chase savings product with lower requirements. Call 1-800-935-9935 and ask a representative about other savings options that might fit your needs better.
If you are closing because of poor customer service or a dispute, document the issue and consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) before you leave. This creates a record and may help other customers who experience the same problem.
Frequently Asked Questions
Can I close my Chase savings account online?
No, Chase does not allow you to close a savings account through their website or mobile app. You must call 1-800-935-9935, visit a branch in person, or mail a written request. Phone is the fastest option.
What if I have a negative balance or overdraft?
Chase will not close the account until the negative balance is paid. Transfer funds into the account to bring it to zero, then request closure. If you ignore the negative balance, Chase may charge overdraft fees and eventually close the account on their own, which can affect your banking history.
Do I lose my account history after closure?
No, Chase keeps your account records for seven years after closure. You can request copies of statements or transaction history by calling customer service. After seven years, records are archived and may take longer to retrieve.
Will closing this account hurt my credit score?
Closing a savings account does not directly affect your credit score because savings accounts are not reported to credit bureaus. However, if the account has an overdraft or unpaid balance that goes to collections, that can damage your credit.
How long does it take to receive my final check if there's a remaining balance?
If you close the account with money still in it, Chase mails a check to your address on file within two to four weeks. If you do not receive it, contact Chase to request a replacement check, which takes another two to four weeks.