Call Chase to close your account, not the branch
To close a Chase business account, you must call Chase Business Banking at 1-800-935-9935 and speak to a representative. You cannot close a business account online, through a branch visit, or by mail. The phone line is the only way to initiate the closure.
Have your account number and tax ID ready when you call. The representative will confirm your identity, verify that you want to close the account, and walk you through what happens next. The call usually takes 10 to 15 minutes.
If you have a dedicated business banker (common for accounts with higher balances or activity), you can also call that banker directly. Your most recent statement or online banking portal will show the phone number for your relationship manager.
Key Takeaways
- Call Chase Business Banking at 1-800-935-9935 to close your account; online closure is not an option for business accounts.
- You must have a zero balance and no outstanding checks, ACH transfers, or automatic payments before Chase will close the account.
- Bring your account number and tax ID to the call, and ask the representative to confirm the closure in writing.
- After closure, Chase will send you a final statement showing the date the account was closed and any remaining balance or fees.
- If you have a business credit card tied to the account, you will need to close that separately or transfer it to another account.
What you need to do before calling
Chase will not close your account if there is any money left in it or if transactions are still pending. Before you call, withdraw or transfer all remaining funds to another account. Check your current balance in Chase online banking or by calling the automated balance line.
Stop all automatic payments, recurring transfers, and ACH debits that pull from this account. Log into your Chase business portal and cancel any standing orders. If you have payroll set up through Chase, move it to another bank first or pause it until after the account closes.
Wait for any checks you have written to clear. If you have outstanding checks, tell the representative during your closure call. Chase may hold the account open longer or ask you to provide a list of check numbers and amounts so they can monitor for them.
If you have a business debit card or credit card linked to this account, decide what to do with it. You can close the card at the same time, transfer it to another Chase account, or keep it open (though it will no longer be funded by this account). Ask the representative which option works for your situation.
What happens during the closure call
The representative will verify your identity by asking for your account number, tax ID, and possibly the last four digits of the Social Security number on file. They may also ask security questions based on recent account activity.
Once verified, the representative will confirm that your balance is zero and that no transactions are pending. If there are pending items, they will tell you how long to wait before calling back. Do not hang up and call again immediately—pending transactions can take several business days to clear.
The representative will ask why you are closing the account. You do not have to give a detailed reason, but Chase may offer to address concerns or suggest alternative products. You can decline and proceed with closure.
Ask the representative to email or mail you a written confirmation of the closure, including the date it takes effect. This confirmation is useful if you need to show proof of account closure to a vendor, landlord, or accountant.
What happens after you close the account
The account closes on the date the representative specifies, usually the same day or the next business day. You will no longer be able to log into the account online or use any debit cards tied to it.
Chase will send you a final statement within 30 days showing the closing date, any remaining balance (if applicable), and any fees charged during the final period. Keep this statement for your records and for tax purposes.
If you had a business credit card on this account, it will continue to exist but will no longer be linked to the closed checking account. You can use it with a different Chase account or close it separately by calling the credit card customer service line.
If a vendor, payroll processor, or other service still has your old account number on file, they may attempt to process a transaction after closure. Chase will reject the transaction and return it to the sender. Contact those vendors and update your banking information before closure to avoid delays or failed payments.
If you have a business line of credit or loan
If your business account has a linked line of credit or loan, you cannot close the account until that credit product is paid off or transferred. The representative will tell you during the closure call if this applies to you.
Pay off the balance in full, or contact Chase about moving the credit line to another account. Once the credit product is resolved, call back to close the checking account.
Closing a business savings or money market account
If you have a Chase business savings account or money market account instead of (or in addition to) a checking account, the process is the same: call 1-800-935-9935, withdraw all funds, and confirm closure with the representative.
If you have both a checking and savings account and want to close both, you can do it on the same call. The representative will close them together or separately depending on your preference.
Frequently Asked Questions
Can I close my Chase business account online?
No. Chase does not allow online closure for business accounts. You must call 1-800-935-9935 to speak with a representative. Personal accounts can sometimes be closed online, but business accounts require a phone call.
What if I have a pending check that hasn't cleared yet?
Tell the representative about the pending check during your closure call. Provide the check number and amount if you have it. Chase will hold the account open until the check clears, or they may close it and honor the check from a holding account. Ask which option applies to you.
Do I have to pay a fee to close my account?
Chase does not charge a fee to close a business account. However, if you have an outstanding balance, unpaid fees, or an overdraft, Chase will deduct that from any remaining funds before closure.
How long does it take for the account to actually close?
The account usually closes the same day you call or the next business day. The representative will give you a specific date. You will receive a final statement within 30 days confirming the closure date.
What if I need to reopen the account later?
Once a business account is closed, you cannot reopen it. You would need to open a new business account. Contact Chase Business Banking to start a new account if you change your mind.