You can change the name on your Chase checking account online, by phone, or in person at a branch

Chase allows you to update the name on your checking account through three main routes: their online banking portal, a phone call to customer service, or a visit to a local branch. The online method is fastest if your name change is recent and you have the legal documents ready. Phone and branch visits work if you prefer to speak with someone directly or if your situation is more complex—for example, if you're updating a joint account or if there's a delay between your legal name change and your account update.

The process itself is straightforward: you'll need to provide proof of your legal name change (usually a court order, marriage certificate, or updated government ID) and confirm your identity. Chase typically processes the change within one to three business days, though some situations take longer. Your account number stays the same, and your existing debit card, checks, and direct deposits will continue to work during the transition.

Key Takeaways

  • You can update your name online through Chase's website, by calling 1-800-935-9935, or by visiting a branch in person with your legal documents.
  • Chase requires proof of your legal name change, such as a court order, marriage certificate, divorce decree, or a government-issued ID that reflects the new name.
  • Your account number does not change, so your direct deposits, automatic payments, and linked services will continue without interruption.
  • The name change typically takes one to three business days to process, though joint accounts or complex situations may take longer.
  • If you have a joint account, both account holders may need to be present or provide consent, depending on Chase's requirements at your branch.

Changing your name online through Chase's website

Log into your Chase account at chase.com and navigate to the account settings or profile section. Look for an option labeled "Profile," "Account Settings," or "Personal Information"—the exact wording varies depending on whether you're using the desktop site or mobile app. Select the option to edit your name or personal details.

Chase will ask you to upload or provide proof of your legal name change. Accepted documents include a certified copy of a court order, a marriage certificate, a divorce decree, or a government-issued ID (driver's license, passport, or state ID) that shows your new name. Take a clear photo or scan of the document and upload it through the portal. Chase will verify the document and process the change, usually within one to three business days. You'll receive a confirmation email once the update is complete.

Changing your name by phone

Call Chase customer service at 1-800-935-9935 and tell the representative you need to update the name on your checking account. They will verify your identity by asking security questions or requesting information from your account. Have your legal name-change document ready to reference during the call—you may need to describe it or provide details from it, though you will typically need to mail or upload the actual document afterward.

The representative will walk you through the process and may send you a secure link to upload your proof of name change, or they may provide instructions for mailing it to Chase. Once Chase receives and verifies the document, the name change is processed. This method usually takes three to five business days from the time you submit your document, depending on mail delivery time.

Changing your name in person at a Chase branch

Visit a Chase branch near you with your legal name-change document and a government-issued photo ID. Bring the original document or a certified copy—a photocopy alone is usually not accepted. Tell the teller or account representative that you need to update the name on your checking account.

The branch staff will review your documents, verify your identity, and process the change on the spot. This is the fastest method if you have everything with you; the change often takes effect the same day or within one business day. If you have a joint account, both account holders should ideally be present, though some branches allow one person to update the account with written consent from the other. Call your branch ahead of time to confirm their specific requirements.

What happens to your account during and after the name change

Your account number remains the same throughout the process. This means your direct deposits, automatic bill payments, and any linked services (like transfers to other banks or linked credit cards) will continue without interruption. You do not need to notify your employer, creditors, or other institutions about the account number change because it has not changed.

Your existing debit card will continue to work during the transition, though the name printed on the card will not match your account until you request a replacement card. If you want a new debit card with your updated name, you can request one during the name-change process or afterward through your online account or by calling customer service. A replacement card typically arrives within five to seven business days.

If you have a joint account

Joint accounts require special handling. If only one account holder is changing their name, Chase may allow one person to make the update, but policies vary by branch. Some branches require both account holders to be present or to provide written consent. Call your branch or customer service before you visit to confirm what documentation and signatures are needed.

If both account holders are changing their names (for example, after a marriage), you may be able to update both names in a single transaction, either online or at the branch. Bring both legal name-change documents and both forms of ID. The process is the same, but it may take slightly longer because Chase needs to verify both changes.

Delays and what to do if your name change is taking longer than expected

Most name changes process within one to three business days. If it has been longer and you have not received a confirmation, log into your account to see if the name has updated. Sometimes the online display updates before the confirmation email arrives.

If more than a week has passed and your name has not changed, call Chase at 1-800-935-9935 and provide your confirmation number or the date you submitted your documents. The delay is usually because Chase is still verifying your document or because the document did not upload clearly. The representative can check the status and, if needed, ask you to resubmit your proof of name change. If you submitted documents by mail, allow an additional five to seven business days for delivery and processing.

Frequently Asked Questions

Do I need to change my name on my Chase credit card too?

Chase checking and credit accounts are separate, so you will need to update the name on your credit card separately if you have one. You can do this through the same methods—online, by phone, or at a branch—and the process is identical. Some customers update both accounts at the same time by calling customer service and requesting both changes in one call.

What if I don't have an original or certified copy of my legal name-change document?

Chase typically requires an original or certified copy, not a photocopy. If you do not have a certified copy, contact the court that issued your name-change order or the vital records office in your state to request one. For marriage certificates or divorce decrees, contact the vital records office or county clerk where the document was filed. This process usually takes one to two weeks.

Can I change my name on my account if I'm not the primary account holder?

If you are an authorized user or secondary account holder, you generally cannot change the primary account holder's name yourself. The primary account holder must make the change or provide written authorization. If you are the secondary account holder and want to change your own name on the account, contact Chase to see if that is possible; policies vary.

Will changing my name affect my credit score or credit history?

Changing your name on your Chase account does not affect your credit score. Your credit history remains linked to your Social Security number, not your name, so the change is transparent to credit bureaus. However, if you have a credit report, you may want to notify the three major credit bureaus (Equifax, Experian, and TransUnion) of your name change so your credit file is accurate.

What if my name change was due to a court order and I have a case number?

Bring your certified copy of the court order along with the case number. Chase will accept this as proof of your legal name change. The case number can help speed up verification if there are any questions about the document's authenticity.