Change your address online, by phone, or in person at a Chase branch
You can update your mailing address in your Chase online banking account in about two minutes. Log in, go to your profile or account settings, find the address section, and save the new one. Chase will use this address for statements, tax documents, and account mail. If you do not have online access or prefer to speak with someone, call the number on the back of your card or visit a branch with a photo ID and proof of your new address.
The address change takes effect immediately in your online account, but physical mail may still arrive at your old address for a few weeks while Chase updates its systems. If you are moving soon, consider having mail forwarded through the postal service at the same time.
Key Takeaways
- Log into Chase.com, go to Settings or Profile, and update your mailing address in the address section—no appointment needed.
- Call the customer service number on your debit or credit card to change your address over the phone without logging in online.
- Visit any Chase branch in person with a photo ID and proof of your new address, such as a utility bill or lease.
- The address change is instant in your online account, but paper statements and tax forms may still go to your old address for two to three weeks.
- Changing your address does not affect your account number, routing number, or any automatic payments you have set up.
Update your address through Chase online banking
Open Chase.com and sign in with your username and password. Once logged in, look for a Settings, Profile, or Account menu—the exact label varies depending on whether you are using the website or the mobile app. Tap or click on it, then find the section labeled Address, Personal Information, or Contact Details.
Enter your new street address, city, state, and ZIP code. Make sure the address is spelled correctly and complete, because Chase uses this for mail delivery and fraud verification. Save or confirm the change. You will see a confirmation message on screen, and the new address is now active in your account.
If you have multiple accounts with Chase (checking, savings, credit card), you may need to update the address separately for each one, or the change may apply to all of them at once—this depends on how your accounts are linked. Check each account after you save to make sure the address updated correctly.
Change your address by calling Chase customer service
Call the phone number on the back of your Chase debit card, credit card, or account statement. A representative will ask for your account number and may verify your identity by asking for your Social Security number, date of birth, or recent transaction details.
Tell the representative your new address and confirm it is spelled correctly. They will update it in the system immediately. Ask them to confirm the change was saved and to provide a reference number for your records. The call usually takes five to ten minutes.
This method works if you do not have online access, prefer not to use the website, or want to make sure the change is recorded by a person. You can also use this route if you are unsure whether your address updated correctly online.
Update your address in person at a Chase branch
Walk into any Chase branch location with a photo ID (driver's license, passport, or state ID) and a document that shows your new address. Acceptable proof includes a utility bill, lease agreement, mortgage statement, or government mail dated within the last 60 days.
Tell a teller or banker that you need to update your mailing address. They will verify your identity, confirm your new address, and update it in the system while you wait. The change is instant, and you will receive a receipt or confirmation.
This option is useful if you are already at a branch, prefer face-to-face service, or want to handle the change the same day you move. No appointment is necessary for an address change.
What happens to your account after you change your address
Your account number, routing number, and all account settings remain the same. Any automatic payments, direct deposits, or transfers you have set up will continue without interruption. The address change only affects where Chase sends your mail and statements.
Future statements, tax forms (like 1099s), and account notices will go to your new address. However, mail that was already in the postal system before you updated your address may still arrive at your old location. If you are concerned about missing important documents, set up paperless statements in your Chase account so you receive them by email instead.
If you changed your address because you moved, also file a change of address form with the U.S. Postal Service. This will forward mail from your old address to your new one for up to one year, giving you extra protection in case Chase or other companies send mail before they update their records.
Update your address on a Chase credit card separately
If you have a Chase credit card, the mailing address for the card may be separate from your bank account address. When you update your address in online banking, check whether the change applied to your credit card as well.
If your credit card address did not update, log into your credit card account separately and look for the address section in settings. You can also call the number on the back of your credit card to update it by phone, or visit a branch. Some Chase credit cards allow you to update the address through the mobile app under Card Settings.
Keeping your credit card address current is important because credit card statements, replacement cards, and fraud alerts are mailed to this address. If the address is wrong, you may not receive important notices about your account.
What to do if your address change does not go through
If you updated your address online but it reverted or did not save, try logging out completely and logging back in to see if the change took effect. If it still shows the old address, clear your browser cache and cookies, then try again. If the problem persists, call Chase customer service or visit a branch.
When you call, explain that you updated your address online but it did not save. The representative can check whether the change went through on their end and update it manually if needed. Ask for a confirmation number and the date the change was made.
If you are having trouble accessing your online account or cannot update the address for technical reasons, visiting a branch is the fastest way to resolve it. A banker can update your address immediately and confirm it is saved.
Frequently Asked Questions
Does changing my address affect my direct deposit or automatic payments?
No. Your account number and routing number stay the same, so direct deposits and automatic payments continue without any interruption. The address change only affects where Chase sends your mail and statements.
How long does it take for Chase to stop sending mail to my old address?
The address change is instant in your online account, but mail that was already printed or in the postal system before the update may still arrive at your old address for two to three weeks. File a change of address with the postal service to forward mail to your new location.
Can I change my address if I do not have proof of my new address?
Online and by phone, you usually do not need to show proof—your account access and identity verification are enough. If you visit a branch in person, they will ask for a photo ID and a document showing your new address, such as a utility bill or lease.
What if I have multiple Chase accounts?
If your accounts are linked, updating the address in one account may update all of them. If they are separate, you may need to update each one individually. Log into each account after you make the change to confirm the address is correct everywhere.
Do I need to update my address on my Chase debit card or credit card itself?
No. The physical card does not have your address printed on it. Updating your address in your account is all you need to do. If you order a replacement card, it will be mailed to your new address automatically.