Change your address online, by phone, or in person at a Chase branch

You can update your mailing address with Chase through three channels: the Chase mobile app or website (fastest, takes minutes), by phone to Chase customer service, or by walking into a branch with your ID. The address change applies to all your Chase accounts at once — checking, savings, credit cards, loans — and takes effect immediately for digital statements and online access. If you receive paper statements, allow 7 to 10 business days for Chase to mail anything to your new address.

The online method is the most direct. Log into your Chase account, go to Profile or Account Settings (the exact location varies slightly between the mobile app and website), find the address field, enter your new address, and confirm. You'll see a confirmation message on screen. If you prefer to speak to someone, call the number on the back of your Chase card or 1-800-935-9935 for general customer service; they'll verify your identity and update it over the phone in under five minutes.

Key Takeaways

  • The Chase mobile app and website let you change your address yourself in minutes without calling or visiting a branch.
  • Address changes apply to all your Chase accounts — checking, savings, credit cards, loans — at the same time.
  • Paper statements will continue going to your old address for 7 to 10 business days after you make the change.
  • If you have a Chase credit card with an annual fee or rewards tied to your address, verify the change went through before your next billing cycle.

Changing your address online through the Chase app or website

Open the Chase mobile app or go to chase.com and log in with your username and password. On the mobile app, tap the menu icon (three horizontal lines) in the bottom right, then select "Profile" or "Settings." On the website, look for your name or profile icon in the top right corner and click it, then select "Profile" or "Account Settings."

Find the section labeled "Address," "Mailing Address," or "Personal Information." Click "Edit" or "Change," delete your old address, and type in your new one. Chase will ask you to confirm the address — make sure the street, city, state, and ZIP code are correct before you submit. You'll see a confirmation message immediately, and your address is updated right away in Chase's system.

If you have multiple Chase accounts (a checking account and a credit card, for example), you only need to do this once. Chase links all accounts to the same profile, so the change applies everywhere. However, if you have a joint account, only the primary account holder can change the address online; the secondary holder will need to call or visit a branch.

Changing your address by phone

Call the customer service number on the back of your Chase card, or dial 1-800-935-9935 if you don't have a card handy. A representative will ask for your account number and will verify your identity by asking for your Social Security number, date of birth, or answers to security questions you set up when you opened the account.

Once verified, tell the representative your new address and spell it out clearly. They'll read it back to you to confirm. The change takes effect immediately, and they'll send you a confirmation number via email or text if you have those on file. Keep that confirmation number in case you need to reference the change later.

Changing your address in person at a Chase branch

Bring a government-issued photo ID (driver's license, passport, or state ID) to any Chase branch. Tell a teller or banker that you need to update your mailing address. They'll pull up your account, verify your identity, and make the change on the spot. You'll receive a receipt or confirmation slip showing your new address.

This method is useful if you're already at a branch for another reason, or if you prefer to handle it face-to-face. It's also the only option if you've lost access to your online account or forgotten your password and can't reset it through email or phone.

What happens to mail and statements after you change your address

If you receive paper statements, Chase will continue sending them to your old address for 7 to 10 business days after you make the change. This is because Chase's mailing system runs on a schedule and doesn't update instantly. To avoid missing a statement, consider switching to paperless statements through your online account before you move, or update your address at least two weeks before your move-in date.

Any mail Chase sends after the 10-day window — statements, tax documents, credit card offers, notices — will go to your new address. If you're concerned about a specific statement or document, you can download it from your online account or app instead of waiting for the paper version to arrive.

Updating your address for credit cards and loans

If you have a Chase credit card, your billing address and mailing address are usually the same. When you change your mailing address, the billing address updates automatically. However, if you've set up a different billing address (for example, a P.O. box or a business address), you'll need to update that separately through your account settings or by calling customer service.

For Chase loans — auto loans, mortgages, home equity lines of credit — the address change applies to loan statements and payment notices. If you're making automatic payments from a Chase checking account, the address change doesn't affect the payment itself, only the address where Chase sends you notices. If you have a mortgage or home equity loan and your property address is different from your mailing address, tell the representative which one you're changing.

Fixing a mistake or reverting an address change

If you entered the wrong address by mistake, you can change it again immediately using any of the three methods above. There's no waiting period or limit on how many times you can update your address. Log back into your account, call customer service, or return to the branch and correct it.

If someone else changed your address without your permission, that's a sign of fraud or account compromise. Call Chase immediately at the number on your card, tell them your address was changed without your consent, and ask them to change it back to your correct address. Chase will flag the account and may ask you to verify recent transactions to make sure no unauthorized activity occurred.

Frequently Asked Questions

Does changing my address affect my routing number or account number?

No. Your routing number and account number stay the same. Only your mailing address changes. If you need your routing and account numbers for direct deposit or wire transfers, they remain valid after an address change.

What if I'm moving to a different state?

Update your address the same way. Chase operates in all 50 states, so moving to a new state doesn't require you to close your account or open a new one. Your account stays active, and all services continue without interruption. If you're moving out of the country, contact Chase to discuss options, as some services may not be available internationally.

Will changing my address affect my credit score?

No. A mailing address change is not reported to credit bureaus and does not impact your credit score. Only payment history, credit utilization, and other financial behavior affect your score.

How long does it take for checks to reflect my new address?

If you order new checks through Chase, they'll print with your new address. Existing checks with your old address are still valid and will clear normally — the address on a check doesn't have to match your current mailing address. If you want checks with your new address, order them through your online account or by calling 1-800-935-9935; they typically arrive within 7 to 10 business days.

Can I change my address if my account is frozen or closed?

If your account is frozen due to suspected fraud, you can still update your address by calling customer service and verifying your identity. If your account is closed, you can't change the address through online banking, but you can call Chase and they'll update it in their records for any remaining statements or notices related to the closed account.