Change your address online, by phone, or in person at a Chase branch
You can update your mailing address in your Chase online account in about two minutes. Log in, go to Profile Settings, select Addresses, and update your mailing address. Chase will use this address for statements, tax documents, and account correspondence. If you use Chase mobile banking, the same address change syncs across all your accounts and devices.
If you do not have online access or prefer to speak with someone, call Chase customer service at the number on the back of your debit or credit card. A representative can change your address over the phone while you verify your identity. You can also walk into any Chase branch with a photo ID and ask a teller to update your address on the spot.
Address changes take effect immediately in the system, but physical mail sent before the update will still arrive at your old address. If you are moving, file a change of address with the U.S. Postal Service so mail forwarding catches anything Chase sends before the update processes.
Key Takeaways
- The fastest way to change your address is through your Chase online account under Profile Settings, which takes about two minutes.
- You can also call the customer service number on your card or visit a Chase branch in person with a photo ID.
- Address changes take effect immediately, but mail sent before the update will still go to your old address.
- File a change of address with the U.S. Postal Service to catch any Chase mail that arrives after you move.
- Changing your address does not affect your account number, routing number, or any automatic payments you have set up.
Changing your address online through Chase.com
Log into your Chase account at chase.com or through the Chase mobile app. Once you are logged in, look for your profile or account settings — this is usually in the top right corner or in a menu labeled "Profile" or "Settings."
Select "Addresses" or "Contact Information." Chase will show you the mailing address currently on file. Click "Edit" or "Update" next to the mailing address field. Type in your new street address, city, state, and ZIP code. Do not change your billing address unless you have a separate billing address (for example, if you use a P.O. box for bills). Most people update only the mailing address.
Review the new address for typos, then click "Save" or "Confirm." Chase will show a confirmation message. The change is live immediately. If you have multiple Chase accounts (checking, savings, credit card), the address update applies to all of them at once.
Changing your address by phone
Call the customer service number on the back of your Chase debit card, credit card, or account statement. Have your account number and a photo ID ready. Tell the representative you want to update your mailing address.
The representative will ask you to verify your identity by confirming your name, date of birth, or the last four digits of your Social Security number. Once verified, give them your new complete address. They will read it back to you to confirm there are no errors. The change takes effect immediately.
If you call outside business hours, you may reach an automated system. Some Chase phone lines allow you to update your address through the automated menu without speaking to a representative. Follow the prompts and enter your new address using your phone keypad.
Changing your address in person at a Chase branch
Visit any Chase branch during business hours. Bring a photo ID (driver's license, passport, or state ID). Walk up to a teller or ask at the desk for help updating your address.
The teller will pull up your account and ask you to confirm your current address. Then they will ask for your new address and enter it into the system. They may ask you to sign a form or may simply confirm the change on screen. The update is immediate, and you will receive a receipt or confirmation.
Updating in person is useful if you are moving and want to handle other account needs at the same time — for example, ordering new checks or discussing account options. It also eliminates any chance of typing errors, since the teller enters the address directly.
What happens to automatic payments and direct deposits when you change your address
Changing your mailing address does not affect your account number or routing number. Automatic bill payments, direct deposits, and transfers will continue without interruption. Your employer, creditors, and other organizations sending money to your account do not need to be notified of an address change.
However, if you have set up automatic payments to pay bills by mail (for example, sending a check to your electric company), those arrangements are separate from your Chase address. You will need to contact each biller separately to update your mailing address with them if you want their statements or bills to go to your new address.
If you receive paper statements from Chase, the new address will appear on your next statement, which is usually generated 7 to 10 days after the address change. If you have paperless statements enabled, there is no change to your delivery method.
Updating your address if you have a joint account
If your account is joint (shared with a spouse or another person), changing the address in your online profile or through a representative will update the address for both account holders. Both of you will receive mail at the new address.
If you and the other account holder have different mailing addresses and want to keep them separate, you will need to contact Chase directly. Some joint accounts allow a secondary mailing address, but this is not standard. Call customer service or visit a branch to ask whether your account type supports separate addresses.
If you are the only authorized user making the change, the other account holder will see the new address reflected in their account the next time they log in.
What to do if your address change does not go through
If you changed your address online but it did not save, try logging out and logging back in to confirm the change took effect. Sometimes the system requires you to refresh the page or clear your browser cache. If the address still shows the old one after logging back in, the change did not process.
Call Chase customer service or visit a branch to update it manually. Provide the new address and ask the representative to confirm it is saved before you hang up or leave. If you are having trouble with the online system, a phone call or in-person visit is more reliable.
If Chase sends mail to your old address after you have changed it, contact them with the date you made the change and the date the mail arrived. They can investigate whether the update was processed correctly. In the meantime, file a change of address with the U.S. Postal Service so mail forwarding catches anything that slips through.
Frequently Asked Questions
How long does it take for Chase to update my address?
The address change is immediate in the Chase system. However, mail that was already printed and sent before your change will still arrive at your old address. Future statements and documents will go to your new address. File a change of address with the U.S. Postal Service to forward any mail that arrives after you move.
Do I need to change my address if I only use Chase online banking?
Yes. Even if you do not receive paper statements, Chase uses your mailing address for tax documents (like 1099 forms), legal notices, and account security communications. Keeping it current ensures you receive important documents and can be contacted if there is suspicious activity on your account.
Can I change my address on the Chase mobile app?
Yes. Open the app, log in, go to Profile or Settings, select Addresses, and update your mailing address the same way you would on chase.com. The change syncs across all your devices and accounts immediately.
What if I am moving to a different state?
Simply enter your new state and ZIP code when you update your address. Chase does not require you to notify them separately about moving to a different state. Your account remains active, and all services continue without interruption. If you have a Chase credit card, the address change applies to that account as well.
Do I need to update my address with Chase if I already filed a change of address with the post office?
Yes. The post office will forward your mail, but Chase needs your correct address in their system for their records, tax documents, and account security. Updating both ensures you receive everything and that your account information is accurate.