You can close a Chase savings account by phone, in person, or online, depending on your account type and what Chase calls it

Chase offers several ways to close a savings account, but the fastest route depends on whether you have a basic savings account, a high-yield savings account, or a money market account. Phone is usually quickest — you call Chase customer service, confirm your identity, and they process the closure while you're on the line. In-person closure at a branch takes longer because you may need to wait for an available banker, but you get a receipt immediately. Online closure is available for some account types through your Chase account dashboard, though not all savings products support it.

Before you close, move any remaining money out of the account. Chase will not close an account with a balance, and if you leave money behind, they may charge monthly maintenance fees until the account reaches zero. You also need to know your account number and have your ID ready, whether you're calling, visiting a branch, or using the online portal.

Key Takeaways

  • Call Chase at 1-800-935-9935 to close your savings account over the phone; this is the fastest method for most people.
  • You must withdraw or transfer all money from the account before Chase will close it, or fees will continue to accrue.
  • If you close the account online through your Chase dashboard, you will receive immediate confirmation, but not all savings account types support this option.
  • Closing takes effect immediately, but checks or automatic payments tied to the account may still process for a few days afterward.
  • Ask Chase to confirm the closure in writing or take a screenshot of the confirmation, so you have proof the account is closed.

Closing by phone with Chase customer service

Call Chase customer service at 1-800-935-9935. Have your account number, Social Security number, and a government-issued ID ready. The representative will verify your identity by asking security questions — usually your mother's maiden name, a recent transaction amount, or your address on file. This typically takes two to three minutes.

Once verified, tell the representative you want to close your savings account. They will confirm the account balance and ask where you want the money sent. If the balance is zero, they will process the closure immediately. If there is money in the account, they will either transfer it to another Chase account you name, send a check to your address on file, or arrange an ACH transfer to an external bank account. The transfer or check usually arrives within three to five business days.

Ask the representative for a confirmation number and write it down. Request that they email or mail you written confirmation of the closure. This protects you if Chase later claims the account is still open or tries to charge fees.

Closing in person at a Chase branch

Walk into any Chase branch with your ID and ask to speak with a banker about closing your savings account. Bring your account number if you have it, though the banker can look it up using your ID. The banker will pull up your account, confirm the balance, and ask how you want to handle any remaining money.

If your account has a balance, the banker can transfer it to another Chase account on the spot, print a check, or set up an ACH transfer to an external bank. If the account is already at zero, they will close it immediately. The whole process usually takes 10 to 20 minutes, depending on how busy the branch is.

Ask the banker to print a receipt showing the account is closed. Keep this receipt for your records. If the banker says they cannot close it in person, ask why — some account types require a phone call to close, and the banker should tell you which number to call.

Closing through your Chase online account

Log into your Chase account at chase.com. Go to the account settings or account management section — the exact location varies depending on whether you use Chase's website or mobile app. Look for an option that says "Close Account" or "Account Services." Not all savings account types support online closure, so if you do not see this option, you will need to call or visit a branch instead.

If the option is available, click it and follow the prompts. Chase will ask you to confirm the account balance and direct you to transfer or withdraw any remaining money before proceeding. Once the balance is zero, you can complete the closure. You will receive an on-screen confirmation with a reference number — take a screenshot of this screen.

Online closure is instant, but Chase may still send a confirmation email within 24 hours. Check your email and keep that confirmation. If you do not receive an email within a day, call customer service to verify the account is actually closed.

What happens to pending transactions and automatic payments

If you have automatic bill payments or transfers set up from this savings account, they may still process for a few days after you close it. Chase does not automatically cancel pending transactions when you close an account — you have to do that yourself before you initiate the closure. Log into your account and cancel any recurring payments or transfers linked to the savings account.

If a payment processes after the account is closed, Chase will typically return it unpaid and may charge the merchant a fee. This can cause late fees on bills or overdraft fees at the merchant's bank. To avoid this, cancel all automatic payments at least one week before you close the account.

If you have checks linked to this account, stop using them immediately. Checks can take weeks to clear, and if the account is closed when a check arrives at Chase, the check will bounce. The merchant may charge you a returned-check fee.

Handling remaining money and account balances

Chase will not close an account that still has money in it. Before you call, visit a branch, or go online, decide where the remaining balance should go. Your options are: transfer it to another Chase account you own, request a check mailed to your address, or arrange an ACH transfer to an external bank account.

Transfer to another Chase account is instant — the money moves while you are on the phone or in the branch. A mailed check takes five to seven business days to arrive, and you have to deposit it yourself. An ACH transfer to an external bank account takes one to three business days and requires you to provide the routing number and account number of the receiving bank.

If the account has a very small balance — under $25 — Chase may offer to donate it to charity or simply close the account and keep the balance. Ask what your options are rather than assuming.

Avoiding fees after closure

Some Chase savings accounts charge a monthly maintenance fee if the balance falls below a certain amount or if there is no activity for a set period. Once you close the account, these fees should stop immediately. However, if you close the account but leave it open by accident — for example, if the closure did not actually process — fees will continue to accrue.

Check your Chase account online or call customer service about two weeks after closure to confirm the account no longer appears in your account list. If it is still there, call immediately and ask why. If fees have been charged after the closure date, ask Chase to reverse them as a courtesy, since the account should have been closed.

Keep your confirmation number and any written confirmation from Chase for at least one year. If a debt collector later claims you owe money on this account, you can show proof that it was closed and that you had a zero balance.

Frequently Asked Questions

Can I close my Chase savings account if I have a negative balance?

No. If your account is overdrawn, you must deposit money to bring it to zero before Chase will close it. The bank will not close an account that owes them money. Call customer service to find out the exact amount owed, including any overdraft fees, and deposit that amount before attempting to close.

What if I close my account but Chase keeps charging fees?

Call Chase immediately at 1-800-935-9935 and explain that the account should have been closed. Ask them to verify the closure date in their system. If fees were charged after that date, request a reversal. If Chase refuses, file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.

How long does it take for a closed Chase savings account to disappear from my credit report?

A closed savings account typically stays on your credit report for seven to ten years, even after closure. This does not hurt your credit score — closed accounts in good standing actually help it. The account will eventually fall off your report automatically.

Can I reopen a Chase savings account I just closed?

Yes. You can open a new Chase savings account at any time by visiting a branch, calling customer service, or using chase.com. There is no waiting period. However, if you closed the account because of a problem with Chase, that problem may still exist with a new account.

Do I need to close my checking account too if I close my savings account?

No. Closing a savings account does not affect any other accounts you have with Chase. Your checking account, money market account, or credit card will remain open unless you separately close them.