You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. A representative will verify your identity, confirm you want to close the account, and process the closure on the spot. If you have money in the account, Chase will ask how you want it sent—by check, transfer to another bank account, or deposit to another Chase account you own. The account closes within one to three business days after that call.
You can also close the account in person at any Chase branch. Bring your ID and the account number if you have it. A banker will walk through the same steps: confirm the closure, handle any remaining balance, and close the account that day. If you prefer not to call or visit a branch, some account types allow closure through the Chase mobile app or website, though this option is not available for all savings products.
Before you close, make sure any automatic deposits or bill payments tied to the account are moved to another bank account. Chase will not process transactions after the account closes, and you could miss a payment or lose a deposit.
Key Takeaways
- Call Chase at 1-800-935-9935 to close your account by phone; a representative will handle the closure and any remaining balance in one call.
- Visit a Chase branch in person with your ID to close the account the same day.
- Move any automatic deposits or bill payments to another account before closing to avoid missed transactions.
- Chase will send any remaining balance by check, bank transfer, or deposit to another Chase account within one to three business days.
- Some Chase savings products allow closure through the app or website, but phone or in-person closure works for all account types.
What happens to your money when you close the account
If your savings account has a balance, you must tell Chase where to send it. The most common options are a check mailed to your address, a transfer to another bank account (yours or someone else's), or a deposit to another Chase account you own. A check typically arrives within five to seven business days. A transfer to another bank account usually takes one to three business days, depending on the receiving bank.
If you have a very small balance—under $25 in some cases—Chase may ask whether you want to keep the account open or close it anyway. Confirm your choice clearly so there is no confusion later. If the account has a negative balance (you owe Chase money), you must pay that before closing. Chase will not close an account with an outstanding debt.
Closing the account does not affect other Chase products
Closing one savings account does not close your checking account, credit cards, or other Chase products. Each account is separate. If you want to close multiple accounts, you will need to request closure for each one individually.
If you have a Chase checking account linked to the savings account for overdraft protection, that link will break once the savings account closes. Make sure you understand how overdraft protection works on your checking account before you close the savings account, or you could face overdraft fees if you do not have another backup account set up.
Timing: when the account actually closes
Chase closes the account within one to three business days after you request closure. During that window, do not attempt to use the account or make deposits. Any transactions you try to make may fail or be rejected.
If you closed the account by phone or in person and the representative said it would close on a specific date, that date is when Chase removes the account from your profile. You will no longer see it in the Chase app or online banking. If you need to verify the closure, log into your Chase account online or call customer service to confirm the account no longer appears.
What to do if you want to reopen the account later
If you close your Chase savings account and later change your mind, you can open a new savings account with Chase. However, it will be a new account with a new account number—Chase does not reactivate closed accounts. You will go through the same process as opening any new Chase savings account, including any current promotional offers that may apply.
If you closed the account because of a problem—poor customer service, unexpected fees, or a dispute—contact Chase customer service before closing to see whether the issue can be resolved. Sometimes a supervisor can waive a fee or address a complaint without requiring you to close the account.
Avoiding common mistakes when closing
The most common mistake is closing the account without moving automatic transactions first. If you have a paycheck deposited into the savings account, a bill paid from it, or a transfer set up to move money to it, those will fail once the account closes. Log into your Chase account and check the "Transfers" or "Bill Pay" section to see what is linked to the savings account. Move each one to your new account before you request closure.
Another mistake is not confirming where your remaining balance is going. If you say "send a check" but do not confirm your mailing address, the check could go to an old address on file. Before you hang up or leave the branch, repeat back the address where the check will be sent or the account number where the transfer will go.
Do not close the account if you have pending transactions. If you just made a deposit or transfer that has not cleared yet, wait for it to post before closing. Closing an account with pending activity can cause those transactions to fail or bounce.
Frequently Asked Questions
Can I close my Chase savings account online?
Some Chase savings accounts can be closed through the mobile app or website, but not all. Call 1-800-935-9935 or visit a branch if the online option is not available for your account type. Phone and in-person closure work for every Chase savings account.
What if I have a negative balance or owe Chase money?
Chase will not close an account with a negative balance. You must pay what you owe first, either by transferring money into the account or paying over the phone. Once the balance is zero or positive, you can request closure.
How long does it take to get my money after I close?
If Chase sends a check, it arrives within five to seven business days. A transfer to another bank account typically takes one to three business days. A deposit to another Chase account you own can be instant or take up to one business day.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans appear on your credit report.
What if I forgot to move a bill payment before closing?
Contact Chase immediately and tell them the account is still closing. If the closure has not fully processed, they may be able to reopen it temporarily or redirect the payment. If the account is already closed, contact the company you pay to update your payment method to a different account.