The fastest way to close a Chase savings account
You can close a Chase savings account by phone, in person at a branch, or through the Chase mobile app. The phone route is fastest if you have your account number ready — call the number on the back of your debit card or 1-800-935-9935 and tell them you want to close the account. They will ask why, confirm your identity, and process the closure on the call. In-person closure at a Chase branch takes about 10 minutes. The app option is available for some account types but not all, so check your account settings first.
Before you close, decide what to do with any money in the account. Chase will not close an account with a negative balance, so you must bring it to zero or positive first. If you have a positive balance, you can ask Chase to transfer it to another account (yours or someone else's), mail you a check, or leave it in the account temporarily while you arrange a transfer yourself. The closure itself is immediate once the balance is settled, though it may take a few business days for the account to fully disappear from your online banking.
Key Takeaways
- Call 1-800-935-9935 or visit a Chase branch to close your savings account; the phone method is fastest and takes one call.
- Your account balance must be zero or positive before Chase will close it — bring any negative balance to zero first.
- You can have Chase transfer your remaining balance to another account, mail you a check, or withdraw it yourself before closure.
- The account closes immediately after you request it, but may take a few business days to stop appearing in your online banking.
- If you have a Chase checking account linked to automatic payments or direct deposit, closing the savings account will not affect it.
What happens to money still in the account
Chase will not process the closure if your account has a negative balance — you must pay that amount first. If the balance is positive, you have three options. The simplest is to ask Chase to transfer the money to another bank account during the closure call; you will need the routing number and account number of the receiving bank. Chase can also mail you a check, which typically arrives within 7 to 10 business days. If you prefer to handle the transfer yourself, you can withdraw the money in cash at a branch or through an ATM before closing.
If you close the account and forget to move the money, Chase will hold it in your name for a set period (usually 90 days to several years depending on your state's unclaimed property laws). After that, the money goes to your state's unclaimed property program. You can recover it by contacting your state's treasurer or comptroller office, but the process is slower than moving it yourself at closure time.
Closing the account by phone
Call 1-800-935-9935 and have your account number, Social Security number, and a form of ID ready. Tell the representative you want to close your savings account. They will verify your identity by asking security questions or confirming recent transactions. Once verified, they will ask about your account balance and how you want to handle any remaining money. If you want a transfer, provide the routing and account number of the receiving bank. If you want a check, confirm your mailing address. The representative will process the closure and give you a confirmation number.
The call usually takes 5 to 10 minutes. Chase will send you a confirmation email or letter within a few days. If you have pending transactions or holds on the account, the representative will tell you during the call — these must clear before the account fully closes.
Closing the account in person at a Chase branch
Bring your ID and debit card to any Chase branch. Tell a teller you want to close your savings account. They will pull up your account, confirm your identity, and show you the current balance. If the balance is positive, they will ask how you want to receive the money — as a check, a transfer to another account, or cash. If you choose cash, they will count it out at the teller window. If you choose a transfer, provide the routing and account number. If you choose a check, they will print it on the spot or mail it to you.
The in-person process takes about 10 minutes. You will receive a receipt confirming the closure. The account will close immediately, though it may take a few business days to disappear from your online banking and mobile app.
Closing the account through the Chase mobile app
Not all Chase savings accounts can be closed through the app — it depends on your account type and whether you have linked accounts or pending transactions. Open the Chase mobile app, go to your savings account, tap the menu or settings icon, and look for a "Close Account" or "Account Services" option. If the option appears, follow the prompts to confirm your identity and choose what to do with your balance. If the option does not appear, you will need to close by phone or in person.
Closing through the app is instant, but you should receive a confirmation email within a few hours. If you do not see the close option in the app, do not assume the account cannot be closed — it just means you need to use phone or branch closure instead.
What to do if you have automatic payments or direct deposit linked to the account
If your savings account receives direct deposit or has automatic bill payments set up, you must move those before closing. Direct deposit is usually linked to your checking account, not your savings account, so closing savings will not affect it — but check your employer's payroll system to be sure. Automatic payments are more likely to be tied to savings, so log into each service (utilities, subscriptions, loan payments) and update the payment method to a different account or card.
If you close the account while automatic payments are still linked, those payments will fail and you may face late fees or service interruptions. Chase will not process the closure if there are active pending transactions, so the system will catch most of these — but it is safer to update them yourself first. Give yourself at least a week before closing to make these changes.
After the account is closed
Once closed, you cannot reopen the same account — you would have to open a new savings account if you change your mind. The account number will not be reused for at least a year. You will no longer see the account in your Chase online banking or mobile app, though it may appear in your account history for several months. If you need a record of transactions from the closed account, download or print your statements before closing, or contact Chase afterward to request a copy.
If you had a Chase savings account bonus or promotional rate, closing the account ends that benefit. Some Chase products have restrictions on how soon you can close after opening (usually 90 days to 6 months) — if you are within that window, Chase will tell you during the closure process and may ask you to wait.
Frequently Asked Questions
Can I close my Chase savings account if I have a negative balance?
No. You must bring the account to zero or positive first by depositing money or paying the overdraft. Once the balance is zero or higher, you can close it. If you have overdraft fees, ask Chase whether they will waive them as a courtesy before you close.
How long does it take for the account to fully disappear from my online banking?
The account closes immediately when you request it, but may take 3 to 5 business days to stop appearing in your Chase app and online banking. It will remain in your account history for several months after that.
What if I close the account and then need to access old statements?
Download or print your statements before closing. After closure, you can still contact Chase and request copies of statements from the closed account, usually for up to 7 years. There may be a small fee for statements older than 2 years.
Will closing my savings account affect my Chase checking account?
No. Closing one account does not affect any other accounts you have with Chase. Your checking account, credit cards, and any other products will remain open and active.
Can I reopen the same account after I close it?
No. Once you close an account, that specific account cannot be reopened. You would have to open a new savings account if you want to bank with Chase again. The account number will not be reused for at least a year.