You can close a Chase savings account by phone, in person at a branch, or online through Chase.com — the fastest way is usually a phone call to the number on the back of your card
Chase does not charge a fee to close a savings account. You can initiate the closure without visiting a branch, though you will need to decide what to do with any remaining balance first. The account closes within a few business days once you have completed the steps, but you should verify the closure on your next statement or by logging into your account online.
Before you close, withdraw or transfer any money in the account. Chase will not close an account with a balance, and if you leave money behind, it may sit untouched and subject to inactivity fees depending on your account type. Check your account for any pending transactions or automatic transfers that might fail after closure.
Key Takeaways
- Call the number on the back of your debit card or savings account statement to close over the phone — this is the fastest method and requires no branch visit.
- You must move or withdraw all money from the account before Chase will close it; the bank will not close an account that holds a balance.
- Closing takes three to five business days after you complete the request, but you should confirm closure on your next statement or through your online account.
- If your savings account is linked to overdraft protection on a checking account, that link will be removed when you close the savings account.
Closing by phone
Call the customer service number on the back of your Chase debit card or the savings account statement. Have your account number and Social Security number ready. Tell the representative you want to close the savings account.
The representative will confirm your identity, review any remaining balance, and ask where you want the money sent if there is any. You can request a check, a transfer to another Chase account, or a transfer to an external bank account. If you choose an external transfer, provide the routing number and account number for the receiving bank.
Ask the representative to confirm the closure date and provide a reference number for your records. Request that they note in the account that you initiated the closure, so there is no confusion if Chase tries to contact you later about the account.
Closing in person at a Chase branch
Visit any Chase branch with a valid government-issued ID and your savings account number or debit card. Tell the teller you want to close the account. They will verify your identity and check the balance.
If there is money in the account, the teller will ask how you want it handled. You can withdraw cash on the spot, request a check, or transfer it to another account. If you choose a check or transfer, ask how long it will take to process.
The teller will give you a receipt or confirmation number. Keep this document until you see the closure reflected in your online account, usually within three to five business days.
Closing through Chase.com or the mobile app
Log into your Chase account online or through the mobile app. Navigate to your savings account and look for a settings or account options menu. Some Chase accounts allow you to request closure directly through the app, though the option may not appear for all account types.
If you do not see a closure option in the app, you will need to call or visit a branch. Chase does not always enable online closure for savings accounts, so do not assume it is available until you look.
What happens to linked services when you close
If your savings account is set up as overdraft protection for a checking account, that link will be removed when the savings account closes. Your checking account will no longer have overdraft coverage from that savings account, though you may have other overdraft options depending on your account type.
Any automatic transfers scheduled to or from the savings account will fail after closure. If you have set up automatic deposits or bill payments tied to this account, update those arrangements before you close. Failing to do so may result in missed payments or bounced transfers.
What to do if you cannot access your account
If you have forgotten your password or cannot log into Chase.com, call the number on the back of your card and ask to reset your credentials before attempting to close. If your account has been frozen or locked due to suspicious activity, you will need to resolve that issue first — the representative can walk you through verification steps.
If you have lost your debit card and do not have the account number, call Chase and provide your Social Security number and date of birth. The representative can look up your account and help you close it without the card number.
Confirming the closure
After you request closure, check your online account or mobile app within three to five business days. The account should no longer appear in your account list, or it should show a status of "closed." If it still appears as active after a week, call Chase to confirm the closure went through.
Keep any confirmation number or receipt you received when you requested the closure. If there is ever a dispute about whether the account was closed, this documentation will help resolve it quickly.
Frequently Asked Questions
Does Chase charge a fee to close a savings account?
No. Chase does not charge a closure fee for savings accounts. However, if your account has an outstanding balance or pending fees, those will be deducted from your balance before the account closes.
What happens to my money if I close the account?
You choose where your money goes when you close. You can withdraw it as cash at a branch, request a check, or transfer it to another bank account. The money does not disappear — you direct it during the closure process.
Can I close my account if there is still money in it?
Chase will not close an account with a balance. You must move or withdraw all money first. If you leave money behind, the account will remain open and may be subject to inactivity fees.
How long does it take for the account to close?
Closure typically takes three to five business days after you submit the request. You should see the account removed from your online account within that window. Weekends and holidays may extend the timeline.
What if I change my mind after requesting closure?
If you request closure but change your mind before it is finalized, call Chase immediately. If the closure has already been processed, you will need to open a new savings account. Chase cannot reopen a closed account.