You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a fully online closure process for savings accounts. You can initiate the closure through your Chase account, but you will need to either transfer or withdraw your remaining balance first, and you may need to call Chase to complete the final step. The process takes a few minutes if your balance is already zero, or longer if you need to move money out first.
If your account has a balance, move that money before you start. You can transfer funds to another Chase account or an external bank account using Chase's transfer tool. Once the balance reads zero and there are no pending deposits or withdrawals, you can request closure through the app or website. Chase will then confirm the closure, usually within one business day.
Key Takeaways
- Your Chase savings account balance must be zero before you can close it online; Chase will not close an account with money in it.
- Transfer or withdraw your remaining balance using Chase's transfer tool or by visiting an ATM or branch.
- After the balance clears, you can request closure through the Chase mobile app or website under account settings.
- Chase may require a phone call to a representative to finalize the closure, even if you start the process online.
- Closing your account does not affect your other Chase accounts or credit history, but it will close any linked services like bill pay or alerts tied to that specific account.
How to move your money out before closing
Log into your Chase account on the website or mobile app. Go to the account you want to close and look for the balance. If it is not zero, you need to move that money first.
To transfer to another Chase account: Select "Transfer Money," choose the savings account as the source, and pick the destination account (checking, another savings account, or a money market account). Enter the amount and confirm. The transfer usually posts within one business day.
To transfer to a bank outside Chase: Go to "Transfer Money" and select "External Transfer" or "Move Money Out." You will need the routing number and account number of the receiving bank. Chase may place a hold on external transfers for verification the first time you use a new account. This can take one to three business days.
If you prefer to withdraw cash instead, visit a Chase branch or ATM. ATM withdrawals are limited to your daily withdrawal limit, which varies by account type but is often $500 to $1,000 per day. If your balance exceeds that, you may need multiple withdrawals or a trip to a branch to withdraw a larger amount in person.
Requesting closure through the Chase app or website
Once your balance is zero and any pending transactions have cleared, open the Chase mobile app or go to chase.com. Navigate to the account settings or account details page for the savings account you want to close.
Look for an option labeled "Close Account," "Account Options," or "Manage Account." The exact wording varies depending on whether you are using the app or website. Select it and follow the prompts. Chase will ask you to confirm that you want to close the account and may ask why you are closing it (this is optional to answer).
After you submit the request, Chase will show a confirmation message. You should receive an email confirmation within a few hours. The account closure is usually processed within one business day, though Chase may contact you by phone to verify the request if there is any unusual activity on the account.
When Chase requires a phone call to complete closure
Some savings accounts cannot be closed entirely through the app or website. If you see a message saying you need to call Chase, or if your closure request does not go through after 24 hours, contact Chase customer service at the number on the back of your debit card or at 1-800-935-9935.
Have your account number ready. Tell the representative you want to close your savings account. They will verify your identity, confirm that your balance is zero, and process the closure over the phone. This call usually takes five to ten minutes. Ask the representative to email you a confirmation of the closure for your records.
If you have a Chase savings account that is linked to a credit card rewards program or a special promotional rate, Chase may ask additional questions before closing. Answer honestly about why you are closing the account, but you are not required to keep the account open.
What happens to your other Chase accounts and services
Closing one savings account does not affect your other Chase accounts. If you have a checking account, credit card, or another savings account with Chase, those remain open and active. Your credit history is also not affected by closing a savings account.
However, if you set up bill pay, automatic transfers, or account alerts tied specifically to that savings account, those services will stop working once the account closes. If you have automatic deposits going to that account (such as direct deposit from your employer), you will need to update your employer's records with a different account number before you close it, or those deposits will fail.
If you have a Chase debit card linked only to that savings account, the card will no longer work after closure. If your debit card is linked to a checking account as well, it will continue to work on that checking account.
Timing and what to expect after you request closure
The time from request to full closure is usually one to three business days. Chase processes closures during business hours, Monday through Friday. If you request closure on a Friday evening or weekend, the process will not start until the next business day.
You will receive an email confirmation once the account is closed. This email will include the date of closure and your final account balance (which should be zero). Keep this email for your records in case you need proof that the account was closed.
After closure, you will no longer see the account in your Chase app or website. If you try to log in and look for it, it will not appear. You can still view closed account history by contacting Chase, but the account itself is gone.
Frequently Asked Questions
What if my Chase savings account still has a small balance and I cannot transfer it?
Contact Chase customer service. If the balance is very small (under $25), Chase may waive it and close the account. If the balance is larger, the representative will help you move it to another account or arrange a check to be mailed to you.
Can I close my Chase savings account if I have pending direct deposits or automatic payments?
No. Wait until all pending transactions clear before requesting closure. If you have recurring automatic payments or deposits set to that account, cancel or redirect them first. This usually takes one to two business days to take effect.
Do I lose my transaction history after I close the account?
No. Chase keeps your closed account history for a set period. You can request statements or transaction records by calling customer service, even after the account is closed. The history is not deleted immediately.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts (credit cards, loans) impact your credit history.
What if I change my mind after requesting closure?
If the account has not yet been fully closed, call Chase immediately and ask to cancel the closure request. If the account is already closed, you will need to open a new savings account. Chase may reopen the old account in rare cases, but this is not may provide.