Log in to Chase.com or the Chase Mobile App

To view your Chase Slate card account information, go to Chase.com and click "Sign In" in the upper right corner. Enter your username and password. If you do not have an online account yet, you will need to create one by clicking "Enroll" and providing your card number, Social Security number, and other identifying information.

Alternatively, download the Chase Mobile App from your phone's app store, open it, and sign in with the same username and password. The app shows the same account details as the website, so use whichever is more convenient for you at that moment.

If you have forgotten your password, click "Forgot username or password?" on the sign-in page. Chase will send a reset link to the email address on file or walk you through identity verification by phone.

Key Takeaways

  • Sign in at Chase.com or use the Chase Mobile App with your username and password to access your Slate card account.
  • Your account dashboard shows your current balance, available credit, recent transactions, and payment due date in one view.
  • Set up account alerts in your settings to receive notifications about payments, balance changes, or suspicious activity.
  • If you cannot remember your login credentials, use the password reset option on the sign-in page or call the number on the back of your card.

Find Your Balance, Credit Limit, and Payment Due Date

Once you are signed in, your account dashboard displays your current balance (what you owe), your available credit (how much you can still spend), and your credit limit (your total borrowing capacity). These three numbers appear near the top of the page on both the website and app.

Below that, you will see your payment due date and the minimum payment amount Chase requires by that date. The due date is typically 21 to 25 days after your statement closing date, which varies depending on when your account was opened.

If you carry a balance from a previous month, your dashboard will also show your current interest rate (APR) and how much interest you are accruing daily. For the Slate card specifically, check whether you are in a promotional period—some Slate offers include 0% APR for a set number of months on balance transfers or purchases.

Review Your Recent Transactions and Statement

Click on the "Transactions" tab or link to see a list of every charge, payment, and credit applied to your account. You can filter by date range, merchant, or transaction type. This is where you spot unauthorized charges, duplicate transactions, or purchases you do not recognize.

To view your full monthly statement, look for a "Statements" or "Documents" section. Chase stores statements for seven years online. You can download any statement as a PDF, which is useful if you need it for taxes, disputes, or your records. The statement shows your opening balance, all transactions that month, fees, interest charges, and your closing balance.

If you see a transaction you did not make, do not wait. Report it immediately through the app or website by clicking the transaction and selecting "Report as Unauthorized" or "Dispute This Transaction." Chase will investigate and typically issue a temporary credit while they look into it.

Set Up Alerts and Notifications

Chase allows you to receive alerts about your account through email, text, or push notification (if you use the app). Go to "Settings" or "Alerts" in your account and choose which notifications you want to receive.

Common alerts include: payment due reminders (sent a few days before your due date), low balance warnings, large transactions over an amount you set, international transactions, and suspicious activity detected by Chase's fraud monitoring. You can turn each alert on or off individually and choose how you want to be notified.

Setting up payment reminders is especially useful if you do not have automatic payments turned on. A text or email reminder gives you time to make a payment before you miss the due date and incur a late fee.

Make a Payment or Set Up Autopay

From your account dashboard, click "Make a Payment" or "Pay Now." You can pay your full balance, the minimum payment, or any amount in between. Chase lets you choose the payment date—you can pay immediately or schedule a payment for a future date (up to 30 days out).

Select your payment method: bank account (ACH transfer), debit card, or credit card. If you pay from a bank account, the payment typically posts within one to two business days. Debit or credit card payments post the same day or next business day.

To avoid missing a payment, set up "AutoPay" in your settings. You choose whether to pay the full balance, the minimum payment, or a fixed amount each month, and on which day. Once AutoPay is active, Chase withdraws that amount from your bank account automatically on the date you select.

Access Your Credit Score and Account History

Chase offers a free credit score through your online account. Look for a "Credit Journey" or "Credit Score" section on your dashboard. This shows your current score (usually updated monthly), factors affecting it, and how your score compares to others. The score Chase displays is typically a VantageScore, not a FICO score, but it gives you a general sense of your credit health.

Your account history—how long you have held the card, your payment history, and your credit utilization—is also visible in this section. This information helps you understand how your Slate card is affecting your overall credit profile.

Troubleshoot Login and Access Issues

If you cannot log in, first check that you are using the correct username and password. Passwords are case-sensitive. If you are still locked out, use the "Forgot username or password?" link to reset your credentials.

If you are a new cardholder and have not yet created an online account, you will need your card number, date of birth, and Social Security number to enroll. This process takes a few minutes and is required before you can view your account online.

If you are having technical problems—the website is slow, the app crashes, or a feature is not loading—try clearing your browser cache or reinstalling the app. If the problem persists, call the number on the back of your Slate card to speak with a representative who can help you troubleshoot or provide account information over the phone.

Frequently Asked Questions

How often does my balance update online?

Your balance updates in real time as transactions post to your account. Charges typically appear within 24 hours of purchase, and payments usually post within one to two business days. Your statement balance (the amount due on your bill) updates once a month on your statement closing date.

Can I download my statements from Chase?

Yes. Go to the Statements section of your account, select the month you want, and click "Download" or "View PDF." Chase stores statements for seven years, so you can retrieve any statement from that period. You can also set up automatic email delivery of your statement each month.

What should I do if I see a charge I did not make?

Click on the transaction in your account and select "Report as Unauthorized" or "Dispute This Transaction." Chase will investigate and typically issue a temporary credit while they look into it. You can also call the number on the back of your card to report fraud by phone.

Is my account information secure on the Chase app?

Chase uses encryption and multi-factor authentication to protect your account. You can add an extra layer of security by enabling biometric login (fingerprint or face recognition) in the app settings. Never share your password or one-time codes with anyone, even if they claim to be from Chase.

Can I view my account if I am outside the United States?

Yes. You can access Chase.com and the Chase Mobile App from anywhere with an internet connection. However, Chase may flag international login attempts as suspicious activity. If your account is locked, call the number on the back of your card to verify your identity and regain access.