You can close a Chase savings account online, by phone, or in person at a branch
The fastest way is online through your Chase account if you have access to Chase.com or the mobile app. You can also call Chase customer service at 1-800-935-9935 and ask to close the account, or walk into any Chase branch with your ID. Chase will not charge you a fee to close a savings account. The account closes immediately if you do it online or by phone, or within one business day if you close it in person at a branch.
Before you close the account, make sure any pending transactions have cleared and that you have withdrawn or transferred out any remaining balance. Chase will not automatically send you the money — you need to move it yourself or ask them to send a check to your address on file.
If your account is overdrawn or has a negative balance, Chase will not let you close it until the balance is paid. If you have a linked checking account with overdraft protection, closing the savings account will remove that link.
Key Takeaways
- Close your account online through Chase.com or the mobile app, by calling 1-800-935-9935, or by visiting a Chase branch in person with your ID.
- Withdraw or transfer your remaining balance before closing — Chase will not automatically return the money to you.
- If your account has a negative balance, you must pay it off before Chase will allow you to close the account.
- Closing a savings account does not affect your checking account or credit score, and Chase charges no fee to close.
- The account closes immediately online or by phone, or within one business day if you close it at a branch.
How to close your account online
Log into Chase.com or open the Chase mobile app and go to your account settings. Look for the option labeled "Close Account" or "Account Services" — the exact wording varies depending on whether you are using the website or the app. Select your savings account from the list of accounts, then follow the prompts to confirm the closure.
Chase will ask you to confirm that you have withdrawn your balance. If there is still money in the account, you will see a warning and the option to transfer it to another account (yours or someone else's) or to leave it for Chase to mail to you. Do not leave money in the account after closing — it becomes harder to access later. Once you confirm, the account closes immediately and you will receive an email confirmation.
If you cannot find the close account option in your app or on the website, your account type may not support online closure. In that case, use the phone or branch method instead.
How to close your account by phone
Call Chase customer service at 1-800-935-9935. Tell them you want to close your savings account and have your account number ready. They will verify your identity by asking for your Social Security number, date of birth, or other information on file.
The representative will confirm your current balance and ask what you want to do with any remaining money. You can ask them to transfer it to another Chase account you own, transfer it to an external bank account, or mail a check to your address on file. The account closes at the end of the call, and you will receive written confirmation in the mail within 5 to 7 business days.
Wait times vary depending on the time of day and day of the week. Calling early in the morning on a weekday usually means shorter hold times.
How to close your account at a Chase branch
Visit any Chase branch location with a valid photo ID and your account number (or the debit card linked to the account). Tell a teller you want to close your savings account. They will pull up your account, confirm your balance, and ask how you want to handle any remaining money.
You can withdraw the balance in cash, transfer it to another account, or ask the teller to mail a check. If you withdraw in cash, bring a bag or envelope — large balances come in bills. The account closes at the end of the transaction, and the teller will give you a receipt. The closure appears in your online account within one business day.
Some branches are busier than others. If you want to avoid a wait, call ahead to ask when the branch is least crowded, or use the online or phone method instead.
What happens to your money after you close
If you transferred your balance to another Chase account during closure, the money appears in that account within one business day. If you transferred it to an external bank account, it takes 1 to 3 business days depending on the receiving bank. If you asked Chase to mail a check, it arrives within 7 to 10 business days.
Once the account is closed, you cannot reopen it under the same account number. If you want a Chase savings account again later, you will have to open a new one. Your old account number will not work for deposits or transfers.
Closing a savings account does not affect your credit score or your checking account (if you have one). It also does not affect any other Chase products or services you use.
What to do if your account has a negative balance
If your account is overdrawn — meaning you owe Chase money — you cannot close it until you pay the negative balance. The amount owed is usually small (often $25 or less), but Chase will not process the closure until it is paid.
You can pay the negative balance by transferring money from another account, depositing cash or a check at a branch, or asking Chase to deduct it from a linked checking account. Once the balance is zero or positive, you can proceed with closing the account using any of the three methods above.
What to do if you cannot access your account online
If you have forgotten your password, you can reset it on the Chase login page before trying to close the account. If you have locked your account due to too many failed login attempts, you will need to call Chase or visit a branch to unlock it first.
If your account is frozen due to suspected fraud or unusual activity, Chase will not let you close it until the investigation is complete. Call 1-800-935-9935 to ask about the status of any freeze on your account. This usually takes 1 to 3 business days to resolve.
Frequently Asked Questions
Will Chase charge me a fee to close my savings account?
No. Chase does not charge a fee to close a savings account. There are no early closure penalties or other charges, regardless of how long you have had the account or how much money was in it.
Can I close my account if I still have pending transactions?
You can close the account, but it is safer to wait until all pending transactions have cleared. If a transaction posts after the account is closed, Chase may have trouble processing it and you could face overdraft fees or other issues. Wait 1 to 2 business days after your last transaction before closing.
What if I close my account and then want to reopen it?
You can open a new Chase savings account at any time, but it will have a different account number. The old account cannot be reopened. Opening a new account takes about 5 to 10 minutes online or at a branch.
Does closing my savings account affect my checking account?
No. Closing a savings account does not affect any other accounts you have with Chase. Your checking account, credit cards, and other products remain open and active. If you had overdraft protection linked between the two accounts, that link will be removed when you close the savings account.
How long does it take for the account to close?
If you close online or by phone, the account closes immediately. If you close at a branch, it closes within one business day. You will see the closed status in your online account within 1 to 2 business days.