You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a full account closure option in their online banking portal. Instead, you withdraw your remaining balance to another account, then contact Chase by phone or in person to formally close the account. The online app and website let you initiate a transfer out, but the final closure step requires a phone call to Chase customer service or a visit to a branch.
If your account has a zero balance and no holds, the process takes about 5 to 10 minutes on the phone. If you have pending deposits, transfers, or a negative balance, Chase will not close the account until those are resolved. The account will remain open and may incur monthly fees if it falls below the minimum balance requirement.
Key Takeaways
- Chase savings accounts cannot be fully closed through the app or website—you must call customer service at 1-800-935-9935 or visit a branch in person.
- Before calling, transfer or withdraw your entire balance to bring the account to zero, and wait for any pending transactions to clear.
- If your account has a monthly service fee, closing it stops future charges, but you will still owe any fees already posted.
- After you close the account, Chase will send a final statement in the mail confirming the closure and showing the last transaction date.
Steps to prepare your account for closure
Start by checking your current balance in the Chase app or on Chase.com. Go to your savings account details and look for any pending deposits, transfers, or holds. If you see a pending transaction, wait for it to post before proceeding—Chase will not close an account with uncleared activity.
Next, transfer or withdraw your full balance. You can move money to another Chase account, an external bank account, or withdraw it as cash at a Chase branch or ATM. Use the "Transfer Money" or "Send Money" feature in the app to move funds to an external account; this usually takes 1 to 3 business days. If you withdraw cash, do it at a branch so you have a receipt showing the withdrawal.
After your balance reaches zero, wait 2 to 3 business days to make sure no pending transactions post to the account. Then you are ready to call Chase or visit a branch to close it.
Calling Chase to close your account
Call Chase customer service at 1-800-935-9935. Have your account number ready—you can find it on your debit card, a recent statement, or in the app. Tell the representative you want to close your savings account. They will confirm your identity by asking for your Social Security number, date of birth, or other verification information.
The representative will verify that your balance is zero and that no transactions are pending. If everything is clear, they will process the closure immediately. Ask them to confirm the closure date and request that they email or mail you a final statement showing the account is closed.
If you have multiple Chase accounts, be specific about which savings account you are closing. Chase will not close other accounts unless you explicitly ask them to.
Closing your account in person at a Chase branch
Visit any Chase branch with a photo ID and your debit card. Tell a teller you want to close your savings account. They will pull up your account, confirm the balance is zero, and process the closure on the spot. This method is faster than calling if you prefer face-to-face confirmation.
Bring your account number or debit card so the teller can locate your account quickly. If you have questions about fees or pending transactions, the teller can answer them before you close the account. Ask for a receipt or written confirmation of the closure.
What happens to monthly fees before closure
If your savings account has a monthly maintenance fee (Chase calls this a "Monthly Maintenance Charge"), closing the account stops future fees but does not refund fees already charged. For example, if your last fee posted on the 15th and you close the account on the 20th, you cannot recover that fee.
Some Chase savings accounts have no monthly fee if you maintain a minimum balance or set up direct deposit. If your account has been charged fees, ask the representative whether the fee can be waived as a one-time courtesy before you close the account. This does not always work, but it is worth asking.
Timeline for account closure to complete
Once Chase processes your closure request, the account is closed immediately in their system. However, it can take 5 to 10 business days for the closure to appear in your online banking profile. During this time, you will not be able to access the account, and no new transactions can post.
Chase will mail a final statement to the address on file within 30 days. This statement shows the closure date, your final balance, and any fees or interest posted in the last month. Keep this statement for your records in case you need proof that the account was closed.
Reasons Chase may not close your account immediately
If your account has a negative balance (you owe Chase money), they will not close it until you pay the amount owed. This can happen if a debit card transaction posted after your balance hit zero, or if a fee was charged. Transfer funds back into the account to cover the negative balance, then call to close it again.
If you have a pending direct deposit or transfer scheduled, Chase will wait for it to post before closing. Cancel any recurring transfers or direct deposits before you call. If you are unsure whether anything is pending, ask the representative to check before attempting closure.
Some accounts linked to a Chase credit card or other products may have holds or restrictions. If this applies to you, the representative will explain what needs to happen before closure is possible.
Frequently Asked Questions
Will closing my Chase savings account affect my credit score?
No. Closing a savings account does not appear on your credit report and does not affect your credit score. Credit reports track credit accounts (credit cards, loans, lines of credit), not deposit accounts. You can close a savings account without any impact to your credit.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time after closure. However, if your account was closed due to fraud, violation of Chase's terms, or repeated overdrafts, Chase may deny you the ability to open a new account. If you closed it voluntarily with a zero balance, you can reopen one without issue.
What if I closed my account but still see it in my app?
Closed accounts sometimes remain visible in the app for 30 to 60 days after closure. This is normal. You will not be able to access or use the account, and it will eventually disappear from your account list. If it stays visible after 60 days, call Chase to confirm the closure went through.
Do I need to close my account if I just want to stop using it?
If your account has no monthly fee and you do not mind it sitting open, you do not have to close it. However, if there is a monthly maintenance charge, closing it stops future fees. If you plan never to use the account again, closing it is cleaner and prevents accidental fees.
What if I have a joint savings account with someone else?
Both account holders must agree to close a joint account. Call Chase with the other account holder present, or have them call separately to authorize the closure. Chase will not close a joint account if only one owner requests it.