Citizen Bank branch and customer service hours vary by location and service type

Citizen Bank does not have a single opening time across all locations. Most branches open between 9 a.m. and 10 a.m. on weekdays and close between 4 p.m. and 6 p.m., but some locations stay open later or have different weekend hours. The fastest way to learn about your specific branch is open today is to search for the branch address on Citizen Bank's website, call the branch directly, or use their branch locator tool.

Customer service phone lines operate on a different schedule than physical branches. Citizen Bank's main customer service line typically opens at 7 a.m. on weekdays and closes at 11 p.m., but holiday hours and weekend availability depend on the service you need. If you need to reach someone today, calling ahead takes less than a minute and tells you whether your branch or the service you need is staffed right now.

Key Takeaways

  • Citizen Bank branch hours typically run 9 a.m. to 5 p.m. on weekdays, but individual locations vary by as much as two hours on either end.
  • The branch locator on Citizen Bank's website shows today's hours for your specific location and whether it is open right now.
  • Customer service phone lines open at 7 a.m. on weekdays and stay open until 11 p.m., but weekend and holiday hours are shorter.
  • Calling your branch directly is faster than visiting in person if you only need to confirm hours or ask a quick question.

Finding your branch's hours on Citizen Bank's website

Go to citizensbank.com and click the "Locations" or "Find a Branch" link, usually near the top of the page. Enter your city, zip code, or street address. The search results show each nearby branch with its address, phone number, and today's hours listed directly below the location name.

The website also displays whether the branch is currently open or closed, which updates in real time. If you see "Closed" next to a branch, you can check tomorrow's hours on the same page without having to search again. Some branches also list special services—like a drive-through that opens earlier than the lobby—so check whether the service you need has separate hours.

Calling Citizen Bank to confirm hours

If you cannot access the website or need to speak to someone, call your local branch directly. The phone number appears in the branch locator results. A staff member can tell you whether the branch is open today, when it closes, and whether they can help with what you need over the phone instead.

Citizen Bank's main customer service line is 1-800-922-9999. This line handles account questions, card issues, and general banking needs. It opens at 7 a.m. on weekdays and closes at 11 p.m. Eastern time. On Saturday, the line opens at 8 a.m. and closes at 5 p.m. On Sunday, hours are 10 a.m. to 6 p.m. Holiday hours are shorter, so if today is a federal holiday, call the branch directly instead.

What to do if your branch is closed today

Citizen Bank operates ATMs 24 hours a day at most branch locations and many other places. You can withdraw cash, deposit checks, and transfer money between your own accounts at any Citizen Bank ATM without waiting for the branch to open. If you need to deposit a check and do not have access to an ATM, you can also use mobile deposit through the Citizen Bank app if you have set it up on your phone.

For transactions that require a person—like opening a new account, getting a cashier's check, or discussing a loan—you will need to visit during business hours or call customer service. If your branch is closed today but you need help with your account, the 1-800 number can often solve the problem over the phone without you having to visit in person.

Citizen Bank holiday hours and closures

Citizen Bank closes all branches on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. On these days, ATMs remain open but you cannot reach a staff member by phone or in person. Customer service lines may have reduced hours or be closed entirely.

The day after a major holiday, branches usually open at their normal time, but call ahead to be sure. Some branches may have adjusted hours if the holiday falls on a Friday or Monday. Check the branch locator on the Citizen Bank website a day or two before a holiday if you know you will need to visit, because the site updates holiday closures in advance.

Using Citizen Bank's mobile app to avoid a trip

The Citizen Bank mobile app lets you handle many tasks without visiting a branch or calling. You can check your balance, transfer money, pay bills, deposit checks by photo, and message customer service through the app. These features work 24 hours a day, so you do not have to wait for the branch to open.

If you run into a problem the app cannot solve, you can start a chat or request a callback through the app itself. A representative will contact you during business hours. This is often faster than calling the main line, because you do not have to wait on hold.

Frequently Asked Questions

What time does Citizen Bank open on weekdays?

Most Citizen Bank branches open between 9 a.m. and 10 a.m. on weekdays, but some open as early as 8 a.m. or as late as 10:30 a.m. Use the branch locator on citizensbank.com to see the exact opening time for your location.

Are Citizen Bank branches open on Saturday?

Many Citizen Bank branches are open on Saturday, usually from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., but not all locations have Saturday hours. Check the branch locator to see whether your nearest branch is open this Saturday and what time it closes.

Can I deposit a check if the branch is closed?

Yes. You can use mobile deposit through the Citizen Bank app to photograph and deposit a check 24 hours a day. You can also deposit checks at any Citizen Bank ATM during the hours that ATM is accessible, though not all ATMs have deposit capability.

What is the phone number for Citizen Bank customer service?

The main customer service line is 1-800-922-9999. It opens at 7 a.m. on weekdays and closes at 11 p.m. Eastern time. Weekend and holiday hours are shorter, so check the website or call your local branch if you need service outside regular weekday hours.

Do Citizen Bank ATMs work when the branch is closed?

Yes. Citizen Bank ATMs operate 24 hours a day at most locations, even when the branch itself is closed. You can withdraw cash, deposit checks, and transfer money between your accounts at any time.