You can close a TD savings account online through TD's website or mobile app, but the process depends on your account type and whether you have a balance

TD Bank offers online closure for most personal savings accounts, but the exact steps vary. If your account has a zero balance, you can often close it directly through your online banking portal. If there is money in the account, you will need to transfer it out first — to another TD account, an external bank account, or request a check. Some account types, like those with pending transactions or linked services, may require a phone call to TD's customer service line at 1-800-225-5832 instead.

The fastest route is to log into your TD online banking account, navigate to your savings account settings, and look for a "Close Account" or "Account Services" option. If that option does not appear, your account likely needs to be handled by phone. TD does not charge a fee to close a savings account, and the process typically completes within one to three business days after you submit the closure request.

Key Takeaways

  • You must have a zero balance in your TD savings account before closing it online; transfer any remaining funds first.
  • Log into TD's website or mobile app, find your account settings, and look for a close or cancel account option.
  • If the online option is not available, call TD customer service at 1-800-225-5832 to close the account over the phone.
  • TD does not charge a fee to close a savings account, and closure usually takes one to three business days.
  • After closure, you will receive written confirmation by mail within one to two weeks.

Steps to close your account through TD's online banking

Start by logging into your TD online banking account with your username and password. Once you are logged in, locate the savings account you want to close and click on it to view the account details page.

Look for a menu or settings option — this is often labeled "Account Services," "Manage Account," "More Options," or a three-dot menu icon. Click on that menu and search for an option that says "Close Account," "Cancel Account," or "Close This Account." The exact wording varies depending on whether you are using the website or mobile app.

Before you can proceed, TD will confirm that your account balance is zero. If there is money in the account, you will be prompted to transfer it. You can move funds to another TD account you own, or to an external bank account if you have set up an external transfer. Once the balance reaches zero, the close account option will become available.

Click through the confirmation screens, which will ask you to verify that you want to close the account. TD may ask why you are closing it, but this is optional. After you confirm, you will receive an on-screen message stating that your closure request has been submitted. Save or screenshot this confirmation for your records.

Transferring your balance before closing

If your TD savings account has money in it, you must move that balance before you can close the account. You have three main options: transfer to another TD account you own, transfer to an external bank account, or request a check from TD.

To transfer to another TD account, go to your online banking dashboard and select "Transfer Money" or "Move Money Between Accounts." Choose your savings account as the source and the destination account as the target. Enter the amount you want to transfer — if you want to close the savings account completely, transfer the entire balance. The transfer usually completes within one business day.

To transfer to an external bank account, you will need to have already set up that account in your TD online banking profile. Go to "Transfer Money," select your TD savings account as the source, and choose the external account as the destination. External transfers typically take one to three business days, depending on your other bank. Some banks may take longer.

If you prefer a physical check, call TD customer service at 1-800-225-5832 and request that they mail you a check for your account balance. TD will mail the check to the address on file, and it usually arrives within five to seven business days. Once you receive and cash the check, your account balance will be zero and you can proceed with closing the account online.

What to do if the close account option does not appear online

Not all TD savings accounts can be closed through online banking. If you log in and cannot find a close account option, your account likely has a restriction that requires phone support. Common reasons include pending transactions, linked services like overdraft protection, or account types that TD requires to be closed by phone.

Call TD customer service at 1-800-225-5832 and tell them you want to close your savings account. Have your account number ready. The representative will confirm your identity, verify that your balance is zero, and process the closure over the phone. They will also confirm your mailing address so TD can send you written closure confirmation.

If you reach customer service during business hours (Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time), you can complete the closure in one call. If you call outside those hours, you may reach an automated system; select the option for account services and leave a callback number.

Timeline for account closure and confirmation

After you submit your closure request — whether online or by phone — TD typically processes it within one to three business days. During this time, your account remains open but inactive. You will not be able to make deposits or withdrawals, and no interest will accrue.

Once the closure is complete, TD will mail you a written confirmation letter to the address on file. This letter usually arrives within one to two weeks and includes your final account statement. Keep this letter for your records, as it serves as proof that the account was closed.

If you do not receive confirmation within three weeks, call TD customer service to verify that the closure went through. Occasionally, mail is delayed, but you can also ask them to email or re-mail the confirmation if needed.

What happens to your debit card and checks after closure

If your TD savings account was linked to a debit card, that card will stop working once the account closes. You do not need to do anything — TD will deactivate it automatically. If you want to destroy the card yourself, you can cut it up and throw it away, or you can wait for it to expire naturally.

If you have checks linked to your savings account (which is uncommon but possible), stop using them immediately after you submit your closure request. Any checks you write after the account closes will bounce. If you have unused checks, you can destroy them or contact TD to request that they cancel the check stock.

If you have other accounts with TD — such as a checking account or credit card — those will not be affected by closing your savings account. Only the savings account you specified will be closed.

Frequently Asked Questions

Can I close my TD savings account if it has a negative balance?

No. You must bring the balance to zero or positive before closing. If your account is overdrawn, you will need to deposit money to cover the negative balance first. Call TD customer service if you are unsure of the exact amount owed.

Will closing my TD savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and will not impact your credit score. Only credit accounts like credit cards and loans affect your credit history.

What if I close my account and then want to reopen it?

You can open a new TD savings account at any time by visiting a branch, calling customer service, or using TD's online banking. However, you cannot reopen the exact same closed account — you will be opening a new account with a new account number.

Do I need to close my account in person at a TD branch?

No. Most TD savings accounts can be closed online or by phone. You only need to visit a branch if you prefer to close it in person or if online and phone options are not working for you.

How long does it take for my money to arrive after I transfer it out?

Transfers to another TD account usually complete within one business day. Transfers to an external bank account take one to three business days. Checks mailed by TD take five to seven business days to arrive.