FC Points refunds depend on where you bought them and the reason you want them back

FC Points are the premium currency in EA Sports FC, and refund rules vary by platform and purchase method. If you bought them through PlayStation, Xbox, Nintendo Switch, or PC, your refund goes through that platform's store, not through EA directly. If you bought them through the FIFA or FC mobile app, the refund process is different. The reason matters too — unused points are easier to refund than points you have already spent on players or packs.

The window to request a refund is usually 14 days from purchase on most platforms, though some allow up to 30 days. After that, most stores treat the purchase as final. If you are outside the refund window, EA may still consider a refund if the points were purchased fraudulently or if there was a billing error, but this requires contacting EA Support directly.

Key Takeaways

  • FC Points refunds go through your platform's store (PlayStation, Xbox, Nintendo, Steam) within 14 to 30 days of purchase, not through EA.
  • Unused points are refunded as store credit on that platform, not as real money back to your payment method.
  • Points you have already spent on packs or players cannot be refunded; only the unspent balance qualifies.
  • If you are past the refund window, contact EA Support with proof of purchase and explain the reason — fraudulent charges or billing errors may still be considered.
  • Mobile app purchases (iOS and Android) have separate refund policies tied to Apple App Store and Google Play Store rules.

Refunding unused FC Points through your platform store

Start by going to the store where you made the purchase. On PlayStation, open your account, go to Wallet, find the FC Points transaction, and select the option to report a problem. You can request a refund directly from this menu if you are within 14 days. On Xbox, visit your purchase history, find the FC Points transaction, and select "Get help with this purchase" — the system will walk you through a refund request. Nintendo Switch uses a similar process through your account settings under Purchase History.

On Steam (PC), right-click FC 25 in your library, select View Licenses, find the FC Points transaction in your purchase history, and click "I would like a refund for this purchase." Steam's window is 14 days from purchase and within two hours of playtime, so if you have played significantly since buying the points, the refund may be denied.

All of these refunds come back as store credit on that platform, not as money returned to your original payment method. PlayStation refunds appear as PlayStation Store credit, Xbox refunds as Microsoft Store credit, and so on. You cannot convert store credit back to cash.

What happens to points you have already spent

If you used the FC Points to open packs, buy players, or complete other transactions in FC, those points cannot be refunded. The platform stores will deny a refund request if the points have been consumed. However, if you opened packs and received players you believe were obtained through a system error or fraud, you can contact EA Support to report the issue — they may reverse the transaction and restore your points, though this is not may provide.

The key distinction is between the points themselves and what you bought with them. The points are the currency; once spent, they are gone. If you want to reverse a specific purchase (like a player card you regret buying), that is a different request and goes to EA Support, not your platform store.

Refunding FC Points bought through the mobile app

FC Mobile and FC 25 Mobile purchases go through Apple App Store or Google Play Store, depending on your device. On iOS, open the App Store, tap your profile icon, go to Purchase History, find the FC Points transaction, and tap "Report a Problem." Apple typically allows refunds within 90 days for unused purchases, though this can vary. On Android, open Google Play, go to your account, select Payments and Subscriptions, then Purchase History, find the transaction, and tap "Report a problem."

Like platform refunds, mobile app refunds return as credit to your Apple or Google account, not as cash. The refund window is often longer on mobile (up to 90 days) compared to console stores, but the same rule applies: points you have already spent on packs or players will not be refunded.

Contacting EA Support if you are past the refund window

If your purchase is older than 14 to 30 days and your platform store has denied the refund, you can still contact EA Support. Go to help.ea.com, search for "FC Points refund," and select "Contact Us." You will need your EA account email, the platform you purchased on, the date of purchase, and the transaction ID or receipt.

EA Support can issue a refund or restore points if there was a billing error (like being charged twice), if the purchase was fraudulent, or if there was a technical issue that prevented you from receiving the points. They cannot refund points you have spent, but they may be able to help if the purchase itself was problematic. Response times vary, but EA typically replies within 24 to 48 hours.

Refunds for disputed or fraudulent charges

If someone else made the purchase without your permission, or if you were charged multiple times for a single purchase, report it to both your platform store and EA Support. On your platform, you can file a dispute through the purchase history menu. Your platform's support team will investigate and may reverse the charge.

For fraud, also change your EA account password and enable two-factor authentication to prevent future unauthorized purchases. If the charge came from a stolen payment method, contact your bank or credit card company directly — they can dispute the charge on their end, which may result in a chargeback to EA.

What to expect after you request a refund

Platform store refunds typically process within 5 to 10 business days. The credit appears in your store wallet, not your bank account. If you requested the refund through your platform's store, you should see a confirmation email within a few hours; the actual credit takes longer to appear.

If you contacted EA Support, they will send you an email confirming whether the refund was approved. If approved, the points or credit will be restored to your account within 24 to 48 hours. If denied, they will explain why — usually because the points were spent, the purchase is too old, or the request does not meet their refund criteria.

Frequently Asked Questions

Can I get a refund if I opened packs with the FC Points?

No, points that have been spent on packs cannot be refunded. Only unused points may have access to. However, if you believe the packs were opened due to a system error or fraud, contact EA Support with details — they may investigate and potentially restore your points.

How long do I have to request a refund?

Most platforms allow 14 days from purchase. Mobile app stores (Apple and Google) sometimes allow up to 90 days. After the window closes, your platform store will deny the request, though EA Support may still consider it if there was fraud or a billing error.

Will I get money back to my credit card or just store credit?

Refunds come back as store credit on the platform where you made the purchase — PlayStation Store credit, Microsoft Store credit, Apple credit, or Google Play credit. You cannot convert this back to cash or transfer it to a different platform.

What if my refund request was denied?

If your platform store denied it, try contacting EA Support with your receipt and transaction ID. If EA also denies it, you can dispute the charge with your bank or credit card company, though this may result in your EA account being flagged for chargebacks.

Do I lose my FC team if I get a refund?

No, a refund only returns the points or credit — it does not delete your team or reverse any trades or sales you made. However, if you spent the refunded points on players and then get a refund, those players stay in your squad.