Yes, you can refund games on Battle.net, but only within a specific window and under certain conditions
Blizzard Entertainment allows refunds for games purchased on Battle.net within 30 days of purchase and as long as you have played for fewer than 2 hours. This applies to full games, expansions, and battle passes. The refund must be requested through your Battle.net account — there is no phone or chat option for this process.
The 30-day and 2-hour limits are firm. If you bought a game 31 days ago or have 2 hours and 15 minutes of playtime, you will not meet the threshold. Blizzard does not make exceptions for these windows, even if you have a good reason.
Refunds are issued back to the original payment method. If you paid with a credit card, the money goes back to that card. If you used Battle.net balance (store credit), it returns as balance. The refund itself typically processes within 5 to 10 business days after approval, though the time varies depending on your bank or payment processor.
Key Takeaways
- You have 30 days from purchase to request a refund, and you must have played for fewer than 2 hours total.
- Request refunds directly through your Battle.net account under Purchase History — there is no other official method.
- Refunds return to your original payment method and take 5 to 10 business days to appear in your account.
- Expansions and battle passes follow the same 30-day, 2-hour rule as full games.
- Once you exceed either limit, Blizzard does not process refunds regardless of the reason.
How to request a refund through your Battle.net account
Log into your Battle.net account and go to the Account section. Select Purchase History from the menu on the left. Find the game or item you want to refund in the list and click on it. You will see a Request Refund button if the purchase still falls within the 30-day window and you have not exceeded 2 hours of playtime.
Click the button and select your reason from the dropdown menu. Blizzard offers several options: "I no longer want this product," "The product does not work as expected," "I purchased this by mistake," and others. Choose the reason that matches your situation. You do not need to write a detailed explanation — the dropdown selection is enough.
After you submit, you will see a confirmation message. The refund request is now in Blizzard's system. You can check the status by returning to Purchase History and looking at that item — it will show "Refund Pending" or "Refund Approved." Do not make another request for the same purchase; one request per item is the rule.
What happens if you are over the 2-hour playtime limit
If your playtime exceeds 2 hours, the Request Refund button will not appear in Purchase History. Blizzard's system automatically blocks refunds once you cross this threshold. There is no way to override this through customer support or by contacting Blizzard directly — the policy is absolute.
Playtime is tracked from the moment you launch the game. Cutscenes, menus, and time spent in the game world all count toward the 2-hour total. If you are close to the limit and unsure whether you want to keep the game, check your playtime before the clock runs out. You can see your playtime in your Battle.net account under the game's details.
What happens if you are past the 30-day window
Once 30 days have passed since your purchase date, the Request Refund button disappears from Purchase History. Like the 2-hour playtime limit, this is not negotiable. Blizzard does not extend the window for any reason, including technical problems, change of mind, or financial hardship.
The 30 days are counted from the date you completed the purchase, not from the date you first downloaded or installed the game. If you bought a game on January 1st, your refund window closes on January 31st at the same time of day you purchased it.
Refunds for in-game purchases and cosmetics
Battle.net refund policy covers full games, expansions, and battle passes. In-game cosmetics, skins, mounts, and other cosmetic items do not have a refund option through the standard Purchase History tool. Once you buy a cosmetic item, it is yours to keep.
The only exception is if a cosmetic item has a known bug or does not display correctly. In that case, you can contact Blizzard Support through your account and explain the issue. Support may issue a refund or replacement, but this is handled case-by-case and is not may provide. Cosmetics purchased more than 30 days ago are almost never refunded, even if there is a defect.
How to contact Blizzard Support if something goes wrong
If your refund request was denied, or if you believe you should be within the refund window but the button is not showing, you can open a support ticket through your Battle.net account. Go to the Support section, select Contact Us, and choose the game or service you need help with. Describe your situation clearly: the game name, the purchase date, and why you believe you should be refunded.
Support will review your account and playtime data. If you are genuinely within the 30-day and 2-hour limits and the refund button failed to appear, they can process the refund manually. However, if you are outside these limits, support will not override the policy. Response time is typically 24 to 48 hours, though it can be longer during high-volume periods.
Do not open multiple support tickets for the same refund request. One ticket is enough, and opening more will only slow down the response.
Refunds for pre-orders and early access games
Pre-orders and early access games follow the same 30-day, 2-hour rule. The 30-day clock starts from the date you pre-ordered, not from the official release date. If you pre-ordered a game 25 days ago and it launches today, you have only 5 days left to request a refund.
Playtime for early access games is tracked from the moment you first launch the game in early access. If you play during the early access period and then the game officially releases, all your playtime counts toward the 2-hour limit — there is no reset when the game leaves early access.
Frequently Asked Questions
Can I refund a game if I bought it on sale or with a discount?
Yes. The refund amount is the price you actually paid, not the full retail price. If you bought a game for $20 on sale when it normally costs $40, your refund will be $20. The discount does not affect your refund status or amount.
What if I bought a game as a gift for someone else?
The person who received the gift can request the refund through their own Battle.net account if they own the game and are within the 30-day, 2-hour window. The refund will go back to the original payment method used by the person who purchased it, not to the gift recipient's account.
Do I lose the game immediately after requesting a refund?
No. You keep access to the game until the refund is approved and processed. Once approved, the game is removed from your library and you can no longer launch it. This usually happens within a few hours of approval, though it can take up to 24 hours.
Can I refund a game if I used in-game currency or bought battle pass tiers?
Spending in-game currency or battle pass tiers does not disqualify you from a refund as long as you are within the 30-day and 2-hour limits. However, those purchases are separate and cannot be refunded individually — only the base game or expansion can be refunded through Purchase History.
What if my refund was denied but I think it should have been approved?
Open a support ticket and provide the exact purchase date and your current playtime. If you are genuinely within both limits and the system denied you in error, support can review and process the refund manually. If you are outside the limits, the denial is final.