FC Points Are Generally Non-Refundable

FC Points — the premium currency in EA Sports FC (formerly FIFA) — are almost never refunded once you buy them. EA's terms of service classify them as a non-refundable digital good, similar to in-game cosmetics or battle pass purchases. Once you spend them on card packs, player items, or cosmetics, that transaction is final.

The only exceptions are narrow: if you purchased FC Points by mistake (charged twice, for example), or if a technical error prevented you from receiving what you paid for, EA may reverse the charge. But a refund because you regret the purchase or spent poorly is not something EA grants.

If you bought FC Points through a platform like PlayStation, Xbox, Steam, or the App Store rather than directly from EA, you have a slightly different path — the platform's refund policy may override EA's. But even then, most platforms have strict windows (often 14 days) and require that you have not yet spent the currency.

Key Takeaways

  • FC Points purchased directly from EA are non-refundable once bought, regardless of how you spend them.
  • If you bought FC Points through PlayStation, Xbox, Steam, or the App Store, check that platform's refund policy — it may allow returns within 14 days if you have not spent the currency.
  • Refunds are possible only if you were charged twice, charged without authorization, or did not receive the points you paid for.
  • Contacting EA Support with proof of the error (duplicate charge, missing points) is your only realistic path to a refund.

Refunds Through Gaming Platforms vs. Direct Purchase

Where you bought the FC Points matters. If you purchased them directly through the EA app or website, you are bound by EA's non-refund policy. If you bought them through PlayStation Store, Xbox Game Pass, Steam, or Apple App Store, the platform's policy takes precedence.

PlayStation and Xbox both allow refunds within 14 days of purchase if you have not spent the currency. Steam has a 14-day window as well, though Steam's policy is stricter about "consumable" items. The App Store (iOS) gives you 15 minutes to request a refund before the purchase is locked in; after that, you must contact Apple Support directly and explain the error.

To request a refund through any of these platforms, go to your purchase history, find the FC Points transaction, and select "Request a Refund." You will be asked why — choose "I did not intend to make this purchase" or "I did not receive what I ordered." Do not claim the purchase was unauthorized unless it genuinely was, because false claims can result in your account being flagged.

When EA Support Might Reverse a Charge

EA Support can reverse FC Points purchases in specific situations. The most common is a duplicate charge — you see two identical transactions on your card or account statement for the same amount. Contact EA Support with screenshots of both charges, your transaction IDs, and your payment method details (last four digits only).

A second scenario is missing points. You paid for 2,200 FC Points but only received 1,100. This is rare but happens occasionally due to server errors or connection drops during purchase. Again, provide your transaction ID and the date and time of purchase.

A third, less common case is unauthorized purchase — someone else used your account or payment method without permission. If this happened, you will also need to change your password and enable two-factor authentication before contacting support, because EA will not process the refund until your account is secured.

How to Contact EA Support About a Refund

Go to help.ea.com and select "Contact Us." Choose "Billing and Payments" as your issue category, then "Refund Request." You can submit a ticket or start a live chat, depending on what is available for your region and platform.

Have ready: your EA account email, the transaction ID (from your email receipt or payment statement), the date of purchase, the amount charged, and a clear explanation of the error. If you were charged twice, include screenshots of both charges. If points are missing, describe what you bought and what you received.

Response times vary. Live chat is faster (often same day) but may not be available in all regions. Ticket submissions typically get a response within 24 to 48 hours. Be direct and factual — do not claim fraud or unauthorized use unless it is true, because false claims delay legitimate refunds and can result in account restrictions.

Why FC Points Are Non-Refundable

EA treats FC Points as a digital good with no resale value, similar to cosmetics in other games. Once purchased, they exist only in your account and cannot be transferred, sold, or converted back to real money. This is why most game publishers do not refund them — the currency has already been delivered and integrated into your account.

The non-refund policy also protects against fraud. If refunds were easy, players could buy packs, sell the cards for coins, then request a refund and keep the coins. To prevent this, EA locks FC Points as non-refundable the moment you buy them.

What to Do If You Spent FC Points and Regret It

If you spent FC Points on card packs or items and now regret the purchase, there is no refund path. EA does not reverse spending decisions, even if you opened a pack and got poor cards. The only exception would be if the pack itself was bugged — for example, if you bought a "Rare Gold Pack" and received common cards instead.

Some players ask whether they can recover coins (the in-game currency earned through play) if they spent FC Points poorly. The answer is no — once coins are spent, they are gone. The same applies to player cards bought with FC Points. There is no "undo" button for in-game transactions.

If you find yourself spending more than you intend, consider setting a monthly budget and using a prepaid card with a set balance rather than a credit card. Some players also set up parental controls or purchase restrictions through their platform (PlayStation, Xbox, etc.) to prevent accidental spending.

Frequently Asked Questions

Can I get a refund if I opened a pack and got bad cards?

No. Once you open a pack, the transaction is complete and the cards are yours. EA does not refund based on pack contents, even if you feel you got unlucky. The only exception is if the pack itself was bugged — for example, if you bought a premium pack and received common cards instead of the promised rarity.

What if I bought FC Points on my kid's account without knowing?

Contact EA Support immediately and explain the unauthorized purchase. Provide your account email, the transaction ID, and the date. You will likely need to change the account password and enable two-factor authentication before EA processes the refund. If you bought through a platform like PlayStation or Xbox, contact that platform's support as well — they may reverse the charge faster.

Do I get a refund if I stop playing FC?

No. Stopping play does not may have access to you to a refund of FC Points you purchased. They remain in your account indefinitely, and you can use them if you return to the game later. There is no "inactivity refund" policy.

Can I sell my FC Points to another player?

No. FC Points cannot be transferred, gifted, or sold to other players. They are tied to your account only. If you want to help a friend, you cannot send them FC Points directly — they must buy their own.

What if my payment method was charged but I never received the points?

Contact EA Support with your transaction ID and a screenshot of the charge on your statement. This is a legitimate refund reason. Provide the date and time of purchase, the amount, and your payment method (last four digits). EA typically resolves these within 24 to 48 hours.