Heirlooms cannot be refunded once purchased in Apex Legends

Once you spend Apex Coins or Crafting Metals on an Heirloom, Respawn Entertainment does not reverse the purchase or return your currency. Heirlooms are permanent cosmetic items tied to your account, and the purchase is treated as final. This applies whether you bought the Heirloom directly, received it from a loot box, or obtained it through an event.

The only exception is if a purchase was made by someone without permission — for example, a child spending money on an account they should not have access to. In that case, you can contact Respawn support and explain the unauthorized purchase. They may review the transaction, but refunds are not may provide and depend on the circumstances and your account history.

Respawn's refund policy for cosmetics, including Heirlooms, is stricter than many other games because these items are account-bound and cannot be traded, sold, or transferred to another player. Once the purchase goes through, the item is yours to keep.

Key Takeaways

  • Heirloom purchases are final and cannot be reversed through normal customer support channels.
  • Unauthorized purchases by minors or account theft may may have access to for a refund review, but approval is not may provide.
  • Heirlooms cannot be traded, sold, or moved to another account, which is why Respawn treats them as permanent purchases.
  • If you bought an Heirloom by mistake, contact Respawn support immediately with your transaction details and explain what happened.
  • Refund requests are handled on a case-by-case basis and may take several days to receive a response.

When Respawn might consider a refund request

Respawn will look at a refund request if the purchase was made without authorization or if there was a clear account security issue. This typically means a minor accessed the account and made purchases, or someone else gained access to your account and spent your currency. You will need to provide proof of the unauthorized access — such as showing you changed your password after the purchase, or evidence that the purchase happened at an unusual time or location.

Accidental purchases are handled differently. If you bought an Heirloom by mistake — for example, you tapped the wrong button or did not realize you were spending real money — Respawn may still decline the refund. However, it is worth contacting them and explaining what happened. Include your transaction ID, the date of purchase, and the specific Heirloom involved. The sooner you report it, the better your chances.

Respawn support does not refund Heirlooms because you changed your mind, regret the purchase, or prefer a different cosmetic item. That falls outside their refund policy.

How to request a refund from Respawn

Go to the official Respawn Entertainment support website and select "Contact Us." Choose the category for billing or in-game purchases. Describe what happened — whether it was unauthorized, accidental, or a security issue — and include as much detail as possible. Provide your EA account email, your in-game name, the date of the purchase, the Heirloom name, and the amount spent.

Respawn support typically responds within 24 to 72 hours, though during busy periods it may take longer. They will ask follow-up questions if they need more information. Be honest and specific; vague requests are less likely to be reviewed seriously.

Do not expect a fast resolution. Even if Respawn decides to refund you, the process can take a week or more because the refund has to go back through your original payment method — credit card, PayPal, mobile carrier billing, or whatever you used to buy the Apex Coins.

Why Respawn does not refund cosmetics like other games might

Heirlooms are tied permanently to your account and cannot be removed, traded, or sold. Unlike some games where cosmetics can be returned within a window or exchanged for other items, Apex Legends treats Heirloom purchases as irreversible. This is by design — Respawn wants players to think carefully before spending on rare cosmetics.

The policy also prevents abuse. If refunds were easy to get, players could buy Heirlooms, use them for a while, and then request their money back. That would undermine the value of the cosmetic and create a loophole in the payment system.

What to do if you bought an Heirloom by accident

Act immediately. The sooner you contact Respawn after a mistake, the more likely they are to help. Go to their support page, explain that you purchased an Heirloom by accident, and provide your transaction details. Tell them exactly what happened — did you tap the wrong button, did you not realize it cost real money, or did you misunderstand the purchase screen?

Include a screenshot of your purchase history if you can. In your EA account, go to your transaction history and find the Heirloom purchase. Screenshot it and attach it to your support ticket. This shows Respawn that you are serious and have documented proof.

Be prepared that they may decline. But if you contact them within a few days and explain clearly, you have a reasonable chance of getting the refund reversed.

If your account was hacked or compromised

If someone else accessed your account and bought an Heirloom without your permission, treat it as a security issue first. Change your password immediately, enable two-factor authentication on your EA account, and check your email for any unauthorized login attempts. Then contact Respawn support and explain that your account was compromised.

Provide Respawn with details about the unauthorized purchase — when it happened, what Heirloom was bought, and any evidence that your account was accessed from an unusual location or device. Respawn can see login history and may be able to confirm that the purchase came from a different IP address or device than your normal activity.

Account compromise is taken seriously, and Respawn is more likely to refund a purchase in this situation. However, you still need to prove that the access was unauthorized and that you have since secured your account.

Frequently Asked Questions

Can I trade or sell an Heirloom to another player?

No. Heirlooms are permanently bound to your account and cannot be traded, gifted, or sold to anyone else. This is why Respawn does not refund them — they are yours to keep once purchased, and no one else can benefit from them.

What if I bought an Heirloom with Crafting Metals instead of Apex Coins?

The refund policy is the same whether you spent Crafting Metals or Apex Coins. Crafting Metals are earned through gameplay or purchased with real money, but either way, the purchase is final. Respawn will not reverse it unless there was unauthorized access or a clear mistake.

How long does a refund take if Respawn approves it?

If Respawn approves your refund, the money goes back to your original payment method. This can take 3 to 10 business days depending on your bank or payment provider. Credit card refunds are typically faster than mobile carrier billing refunds.

Can I get a refund if I just do not like the Heirloom anymore?

No. Changing your mind about a cosmetic purchase is not a reason Respawn will refund. The refund policy covers unauthorized purchases, account security issues, and clear mistakes — not buyer's remorse.

What if Respawn denies my refund request?

If they deny it, you can reply to their support ticket and ask them to reconsider, but do not expect a different answer. You can also contact your payment provider or credit card company directly and dispute the charge, though this may result in your EA account being flagged or suspended.