MyFitnessPal refunds depend on which subscription you bought and how long ago

MyFitnessPal offers refunds within 14 days of purchase if you contact their support team directly. The refund window is shorter than many apps—most give 30 days—so timing matters. If you bought a monthly subscription, annual plan, or premium features through the app itself, through the web, or through a third-party platform like Amazon, the refund process differs slightly for each.

The company does not process refunds automatically. You have to request one by email or through their help center. If you are outside the 14-day window, refunds become harder to obtain, though not impossible if you have a legitimate reason—like a billing error, duplicate charge, or a feature that did not work as described.

Key Takeaways

  • MyFitnessPal refunds are available within 14 days of purchase if you contact support before that deadline passes.
  • You must request a refund directly through MyFitnessPal's support email or help center—they do not issue them automatically.
  • Refunds take different paths depending on whether you paid through the app, the website, or a third-party store like Amazon or Apple.
  • If you are past 14 days, explain the reason for your request; billing errors and duplicate charges are often refunded even after the window closes.

How to request a refund within the 14-day window

Contact MyFitnessPal support as soon as you decide you want your money back. Go to the MyFitnessPal help center at support.myfitnesspal.com and look for the "Contact Us" option. You can also email support@myfitnesspal.com directly. Have your receipt or order confirmation ready—include the date you were charged, the amount, and the subscription type you purchased.

In your message, state clearly that you want a refund and include your account email address. You do not need to explain why, though mentioning a reason can speed the process. MyFitnessPal typically responds within 2 to 5 business days. If they approve the refund, the money returns to your original payment method within 5 to 10 business days after that.

Refunds for subscriptions bought through the app store

If you bought MyFitnessPal through the Apple App Store or Google Play Store, you have two options. The fastest is to request a refund directly from Apple or Google before contacting MyFitnessPal. Apple allows refunds up to 14 days after purchase through the App Store; Google Play gives 48 hours for most subscriptions, though some refund requests are handled case-by-case.

To request through Apple, open the App Store, go to your account, find the MyFitnessPal charge, and tap "Report a Problem." Select "I would like a refund" and choose your reason. Google Play works similarly: go to your account, find "Payments and subscriptions," locate MyFitnessPal, and select "Cancel subscription" or "Report a problem." If the app store denies your request, you can then contact MyFitnessPal support directly and they may override the decision.

Refunds for subscriptions bought on the MyFitnessPal website

Purchases made directly on myfitnesspal.com are handled by MyFitnessPal's own payment processor. Email support@myfitnesspal.com with your order number and request a refund. These refunds are usually faster than app store refunds because there is no middleman—MyFitnessPal processes it themselves and the money goes back to your card or PayPal account within 5 to 10 business days.

Keep your order confirmation email handy. It contains the order number and exact charge date, both of which speed up the process. If you do not have it, MyFitnessPal can look up your account by email address.

What to do if you are past the 14-day window

The 14-day refund window is a guideline, not an absolute rule. If you are outside it, contact MyFitnessPal support anyway and explain your situation. Refunds are more likely if you have a legitimate reason: you were charged twice, a feature you paid for does not work, you cancelled but were still charged, or you discovered hidden charges.

Be specific in your request. Instead of "I want a refund," write "I was charged on [date] for a monthly subscription, but I cancelled on [date] and was charged again on [next date]." Include screenshots of the charges if you have them. MyFitnessPal support has discretion to refund outside the window, and they often use it when the customer has a clear case.

Billing errors and duplicate charges

If you were charged twice for the same subscription or charged after you cancelled, contact MyFitnessPal support immediately with proof. Take screenshots of your bank or credit card statement showing both charges, and include the dates and amounts. These are not refund requests—they are billing disputes, and MyFitnessPal treats them differently.

Duplicate charges and post-cancellation charges are almost always refunded, even months after they occur. MyFitnessPal will reverse the erroneous charge and may credit your account with extra time as an apology. If support does not respond within a week, you can also dispute the charge with your bank or credit card company, though going through MyFitnessPal first is faster.

What happens if MyFitnessPal denies your refund

If MyFitnessPal support denies your refund request, you have other options. If you paid by credit card or debit card, you can file a chargeback with your bank. Contact your bank's fraud or dispute department, explain that you requested a refund and were denied, and ask them to reverse the charge. This process takes 7 to 14 days and usually succeeds if you have documentation of your refund request.

If you paid through PayPal, log into your PayPal account, find the MyFitnessPal transaction, and open a dispute. PayPal will contact MyFitnessPal and ask them to respond. If MyFitnessPal does not respond or if PayPal sides with you, the money is returned to your PayPal balance. For app store purchases, you can appeal Apple or Google's decision if they initially denied you.

Frequently Asked Questions

How long does a MyFitnessPal refund take?

If approved, the refund takes 5 to 10 business days to appear in your original payment method after MyFitnessPal processes it. The approval itself usually takes 2 to 5 business days. App store refunds may take longer because Apple or Google must process them separately.

Can I get a refund if I used the premium features?

Yes. MyFitnessPal does not require you to have unused the service to get a refund within 14 days. They refund based on the purchase date, not on how much you used the app. After 14 days, having used the features makes a refund less likely, but not impossible if you have a billing error or the service did not work as described.

What if I bought MyFitnessPal through Amazon?

Amazon handles the refund, not MyFitnessPal directly. Log into your Amazon account, go to "Your Orders," find the MyFitnessPal charge, and select "Return or manage returns." Amazon will process the refund to your original payment method within 5 to 10 business days. If Amazon denies it, contact MyFitnessPal support with proof of your Amazon purchase.

Do I lose my data if I get a refund?

Your food logs, weight history, and other data remain in your account after a refund. The refund only cancels your premium subscription. You can still use MyFitnessPal's free version with all your data intact. If you resubscribe later, your history is still there.

Can I get a refund for an annual plan?

Yes, annual plans are refundable within 14 days of purchase. Contact MyFitnessPal support with your order number and request a refund for the full annual amount. After 14 days, annual plan refunds are less common, but you can still request one if you have a billing error or the service did not work as described.