GoFan refunds depend on when you request them and what the event organizer allows

GoFan is a ticketing platform where you buy tickets to high school and college sports events, performing arts shows, and other live events. Refunds are not automatic — you have to request one, and whether you get your money back depends on the event's refund policy and how close you are to the event date.

Most events on GoFan fall into one of three categories: fully refundable (money back anytime), refundable until a cutoff date (usually 24 to 48 hours before the event), or non-refundable. The policy is set by the event organizer, not by GoFan itself. You can see which policy applies to your ticket before you buy it, and you can also see it in your order confirmation email.

Key Takeaways

  • Check your order confirmation email or your GoFan account to see whether your specific event allows refunds and what the deadline is.
  • Request your refund through the GoFan website or app by finding your order and selecting the refund option — do not email GoFan support first.
  • Refunds typically post to your original payment method within 5 to 10 business days after approval.
  • If the event organizer has set a non-refundable policy, GoFan cannot override it, but you may be able to transfer your ticket to someone else.
  • If your refund does not arrive within two weeks, contact GoFan support with your order number and the date you requested the refund.

How to request a refund through your GoFan account

Log into your GoFan account on the website or open the GoFan app. Go to "My Orders" or "My Tickets" (the exact label varies by app version). Find the event you want a refund for and tap or click on it to open the order details.

Look for a button or link that says "Request Refund" or "Cancel Order." Click it. GoFan will show you the refund policy for that event and ask you to confirm. If the event is still within the refund window, you will see a confirmation that your refund has been requested. If the refund deadline has passed, GoFan will tell you the policy does not allow it — in that case, you cannot proceed through this route.

Save or screenshot the confirmation page or email you receive. It will include a refund request number and the date you submitted the request. You will need this if you have to follow up with GoFan support later.

Refund timelines and payment methods

Once you request a refund, GoFan sends it to the event organizer for approval. This step usually takes 1 to 3 business days. After the organizer approves it, GoFan processes the refund and sends it back to your original payment method — the card, PayPal account, or other method you used to buy the ticket.

The refund itself typically arrives within 5 to 10 business days after approval. If you paid by credit or debit card, the refund shows up as a credit on your statement. If you paid by PayPal, the money goes back to your PayPal account. If you paid by Apple Pay or Google Pay, the refund goes to the card linked to that service.

In rare cases, refunds can take up to two weeks. If more than two weeks have passed since you requested the refund and you have not seen it, contact GoFan support with your order number and refund request number.

What to do if the event has a non-refundable policy

Some events, especially high school games and certain performing arts shows, are marked non-refundable by the organizer. If your event falls into this category, GoFan will not process a refund request, and you will see a message saying the policy does not allow it.

In this situation, your best option is usually to transfer your ticket to someone else. GoFan allows ticket transfers on most events. Go to your order, look for a "Transfer Ticket" option, and enter the email address of the person you want to give it to. They will receive an email with a link to claim the ticket. This does not get your money back, but it ensures someone uses the ticket.

If transfer is not available for your event, contact GoFan support and explain your situation. They cannot override a non-refundable policy, but they may be able to suggest other options or escalate your case if there was an error in how the policy was displayed when you bought the ticket.

Refund requests after the event has happened

If you bought a ticket but did not attend the event, you can still request a refund if the event's policy allows it. The refund deadline is usually measured from the event date, not from when you bought the ticket. For example, if an event was refundable until 24 hours before it started, and you request a refund the day after the event, you are past the deadline.

Check your order confirmation to see the exact refund deadline. If you are within the window, follow the steps above to request your refund. If you are past the deadline but believe you have a legitimate reason (such as a technical error on GoFan's part or a misrepresentation of the refund policy), contact GoFan support with your order number and an explanation. They will review your case, though they cannot may provide an exception.

Contacting GoFan support if your refund is delayed or denied

If you requested a refund and it was denied, or if more than two weeks have passed and you have not received it, go to the GoFan website and look for a "Contact Us" or "Support" link, usually at the bottom of the page. You can also find support options in the app under "Settings" or "Help."

When you contact support, have your order number, the event name and date, and your refund request number ready. Explain what happened — whether your refund was denied, is taking longer than expected, or did not arrive. GoFan support typically responds within 1 to 2 business days. If your refund was incorrectly denied, they can escalate it to the event organizer. If it is delayed, they can check the status with the payment processor.

Keep copies of all emails and confirmation numbers. If you need to dispute a charge with your credit card company or PayPal, you will need this documentation to show that you requested a refund through the proper channel.

Frequently Asked Questions

Can I get a refund if I bought the ticket more than a week ago?

The time since you bought the ticket does not matter. What matters is whether the event's refund policy allows it and whether you are still within the refund deadline. Check your order confirmation for the deadline date. If you are before that date, you can request a refund regardless of when you purchased the ticket.

What if GoFan charged me a fee and I want that back too?

GoFan's service fees are usually non-refundable, even if the ticket itself is refundable. When you request a refund, you will see exactly what amount is being refunded — typically the ticket price minus the fee. If you believe a fee was charged in error, contact GoFan support with your order number and they can review it.

Can I transfer my ticket instead of getting a refund?

Yes, if the event allows transfers. Go to your order, select "Transfer Ticket," and enter the email of the person you want to give it to. They will receive an email to claim it. This works even if the event is non-refundable, and it is faster than waiting for a refund to process.

How do I know if my refund was actually approved?

After you request a refund, GoFan sends you a confirmation email with a refund request number. The email will say whether the request was submitted successfully. After the event organizer approves it (usually 1 to 3 days), you should receive another email confirming approval. If you do not see a second email after a week, contact GoFan support with your refund request number.

What if my refund shows up as pending on my credit card?

Pending refunds typically clear within 5 to 10 business days. If it has been longer than that, the pending status may not update until your bank's next processing cycle. If more than two weeks have passed and it is still pending, contact your credit card company and have your GoFan refund confirmation number ready — they can check the status with GoFan's payment processor.