ClickBank refunds go through the vendor who sold you the product, not through ClickBank itself
ClickBank is a payment processor and marketplace — it handles the transaction but does not decide whether you get your money back. The person or company who created and sold you the product (called the vendor) controls the refund policy. You contact them directly to request a refund, not ClickBank. ClickBank's role is to process the refund once the vendor approves it.
Most ClickBank vendors offer a money-back may provide, often 30, 60, or 90 days from purchase. The exact terms are listed on the sales page where you bought the product. If you bought something and want your money back, you need to find that vendor's refund request process — usually an email address or a form on their website.
Key Takeaways
- ClickBank processes the payment but the vendor (the person who sold you the product) decides whether to refund you.
- The refund policy and deadline are shown on the sales page where you made the purchase — check there first for the vendor's contact method.
- You contact the vendor directly by email or their refund form, not ClickBank, to request your money back.
- If the vendor ignores your refund request or ClickBank processes a chargeback, the dispute can take 30 to 90 days to resolve.
- Keep your order confirmation email and any communication with the vendor in case you need to file a dispute with your credit card company or bank.
Finding the vendor's refund policy and contact information
Start with the confirmation email you received when you bought the product. It should include the vendor's name, the product name, the purchase date, and often a link to the vendor's website or support page. Open that email and look for a refund policy statement or a support email address.
If the email does not have contact details, go back to the sales page where you originally bought the product. Scroll to the bottom — most sales pages list a refund policy and a contact email. If the page is no longer live, search for the vendor's name plus "refund policy" or "support" in your browser. Many vendors have a help desk or contact form on a separate support site.
Write down the refund deadline from the policy. If you are outside that window (for example, the policy says 60 days and you are on day 75), the vendor may refuse the refund. However, if you are within the window, you have a clear basis to request one.
How to submit a refund request to the vendor
Send an email to the vendor's support address with your order number, the date you purchased, and a brief reason for the refund request. Be direct: "I purchased [product name] on [date] with order number [number]. I would like to request a refund under your [X]-day money-back may provide." Attach or paste a screenshot of your order confirmation if you have it.
Some vendors use a refund form instead of email. If the sales page or confirmation email mentions a form, use that — it may speed up the process. Fill in all required fields and submit. Either way, keep a copy of what you sent and note the date you sent it.
Expect a response within 3 to 7 business days. The vendor may ask follow-up questions about why you want the refund or may approve it immediately. If they approve it, they will process the refund through ClickBank, which then sends the money back to your original payment method (credit card, debit card, or PayPal account). That return typically takes 5 to 10 business days after approval.
What to do if the vendor does not respond or refuses
If you do not hear back within a week, send a follow-up email. Vendors sometimes miss messages or have slow support. Reference your original request and ask for a status update. If a second week passes with no response, move to the next step.
If the vendor refuses your refund request or ignores you, you can file a dispute with your credit card company or bank. This is called a chargeback. Contact your card issuer or bank and tell them you purchased something from ClickBank, the vendor will not refund you, and you want to dispute the charge. Provide your order number, the purchase date, and copies of any emails you sent to the vendor.
Your bank or card company will open an investigation and typically give the vendor 10 to 30 days to respond. If the vendor does not respond or your bank sides with you, the money is returned to your account. This process usually takes 30 to 90 days total. During that time, the charge remains on your account.
ClickBank's role in disputes and chargebacks
ClickBank does not mediate disputes between you and the vendor. However, if a chargeback is filed against a vendor through ClickBank, ClickBank is notified and may take action against the vendor if chargebacks become frequent. This does not speed up your refund, but it does create a record.
If you file a chargeback, ClickBank may temporarily hold the vendor's account or require them to respond to the dispute. The outcome depends on what your bank decides, not on ClickBank's judgment. ClickBank simply processes the transaction and the reversal.
Refund timelines and payment method differences
Once the vendor approves your refund, the time it takes to reach your account depends on your payment method. Credit and debit card refunds typically post within 5 to 10 business days. PayPal refunds are often faster — usually 3 to 5 business days. Bank transfers or ACH payments may take up to 10 business days.
Your bank or card company may show the refund as "pending" for a few days before it fully clears. During that time, the money is on its way but not yet available. If more than two weeks pass after the vendor says they approved the refund and you still do not see it, contact your bank to check the status.
Protecting yourself before and after purchase
Before you buy anything on ClickBank, read the refund policy on the sales page. Look for the may provide period (30, 60, 90 days, or "no may provide") and the contact method. If there is no clear refund policy or no way to contact the vendor, that is a red flag.
After you purchase, save your confirmation email and take a screenshot of the sales page showing the refund policy. If you later need to dispute the charge, you will have proof of what was promised. Also note the vendor's name and website in case you need to search for them later.
Frequently Asked Questions
Can I get a refund directly from ClickBank instead of the vendor?
No. ClickBank only processes payments and refunds on behalf of vendors. The vendor controls the refund decision. You must contact the vendor first. Only if the vendor refuses or does not respond should you file a chargeback through your bank or card company.
What if the sales page says "no refund" or "all sales final"?
If the policy explicitly states no refunds, the vendor is not obligated to refund you. However, you can still request one — the worst they can do is say no. If you used a credit card and believe the product was misrepresented, you can file a chargeback with your card issuer, though success is not may provide.
How long does a chargeback take?
A chargeback investigation typically takes 30 to 90 days from the date you file it with your bank or card company. Your bank will contact the vendor and give them time to respond. If the vendor does not respond or your bank sides with you, the refund is issued. The charge remains on your account during the investigation.
What if I bought the product months ago?
If you are outside the vendor's refund window (for example, 90 days have passed), the vendor is not required to refund you. However, you can still request one — some vendors make exceptions. If they refuse, your only option is a chargeback through your bank, though banks are less likely to side with you if the purchase was very old.
Do I need to return the product or cancel access to get a refund?
This depends on the vendor's policy. Some digital products (like ebooks or courses) cannot be "returned," so the vendor may refund you without asking you to do anything. Others may ask you to delete files or stop using the product. Check the refund policy or ask the vendor before you request the refund.