Whether you can get a refund depends on when you cancel and what your contract says
LoJack refunds are not automatic. The company offers a money-back may provide only within a specific window — usually 30 days from purchase — and only if you have not used the service. After that period, cancellation stops your charges but does not return what you have already paid. Some contracts include early termination fees that reduce or eliminate any refund. Your actual refund amount depends on your contract type, how long you have owned the service, and whether LoJack considers the system "used."
The path forward depends on where you are in the 30-day window and how you purchased LoJack. If you bought it directly from LoJack within the last month and have not activated the tracking service, you can request a full refund. If you purchased it through your insurance company or vehicle loan, the process is different and goes through that company instead. Understanding which category you fall into will determine your next step.
Key Takeaways
- LoJack's 30-day money-back may provide is your only path to a full refund, and it requires that you have not activated or used the service.
- After 30 days, you can cancel your subscription to stop future charges, but you will not receive a refund for what you have already paid.
- Some LoJack contracts include early termination fees that can offset or eliminate any refund you might otherwise receive.
- Contact LoJack customer service directly with your account number and proof of purchase to start a cancellation or refund request.
- If you financed LoJack through your vehicle loan or insurance, cancellation may require coordination with your lender or insurer.
The 30-day money-back may provide and what disqualifies you
LoJack advertises a 30-day money-back may provide, but the may provide has conditions. You must request the refund within 30 days of your purchase date, and the system must not have been activated or used during that time. "Used" typically means the tracking service was turned on or you accessed the app to locate your vehicle. Simply having the device installed does not automatically disqualify you, but LoJack reserves the right to verify usage through their system logs.
The 30-day clock starts from your purchase date, not from installation. If you bought LoJack on a specific date but did not have it installed until weeks later, the 30-day window is still measured from the purchase date. This means you may have less than 30 days of actual use time to decide. Keep your receipt or order confirmation — you will need the exact purchase date to request the refund. If you cannot locate your original receipt, LoJack can look up the purchase date using your phone number or email address associated with the account.
Cancellation after the 30-day window
Once the 30-day may provide period ends, LoJack treats your request as a cancellation rather than a refund. Cancellation stops your monthly or annual charges going forward, but it does not return money you have already paid. If you paid for a full year upfront and cancel after three months, you lose the remaining nine months of prepaid service. This is the standard policy across most LoJack plans.
Some LoJack plans include an early termination fee if you cancel before your contract term ends. This fee can range from $50 to several hundred dollars depending on your plan and how much time remains on your contract. LoJack will deduct this fee from any remaining balance on your account. If the early termination fee exceeds what you have prepaid, you may owe LoJack money rather than receive a refund. Always ask LoJack to calculate the exact termination fee before you confirm cancellation.
How to request a refund or cancellation
Contact LoJack customer service by phone at 1-800-4-LOJACK (1-800-456-5225) or through their website. Have your account number, vehicle identification number (VIN), and proof of purchase ready. If you are within the 30-day window, clearly state that you want to request a refund under the money-back may provide and confirm that you have not used the service. If you are past 30 days, ask about cancellation options and whether your contract includes early termination fees.
LoJack will verify your account status and usage history before processing any refund. This verification can take several business days. Once approved, refunds are typically issued to your original payment method within 5 to 10 business days, though this varies by your bank or credit card company. Request a confirmation number and expected refund date in writing — either through email or by asking the representative to send a summary of the call. Keep this confirmation in case you need to follow up later.
Refunds when LoJack is bundled with insurance or financing
Many people purchase LoJack through their auto insurance company or as part of vehicle financing. In these cases, you cannot cancel directly with LoJack — you must go through your insurance company or lender instead. Contact your insurance agent or loan servicer and ask them to remove LoJack from your policy or loan. They will handle the cancellation with LoJack on your behalf and manage any refund that results.
Refunds for bundled LoJack work differently than direct purchases. Insurance companies may credit your account rather than send a check, and lenders may apply the refund to your loan balance. Ask your insurance company or lender specifically how the refund will be processed and when you can expect to see it. Some bundled plans do not offer refunds at all — they only allow you to stop future charges. Get this answer in writing so you know what to expect.
What to do if LoJack denies your refund request
If LoJack denies your refund and you believe the denial is incorrect, ask for a written explanation of why they denied it. Request the specific usage data or system logs they used to determine that you "used" the service. Review your own records — check your email for any activation confirmations, app download history, or location requests you may have made. Sometimes a denial is based on incomplete information that you can clarify.
If you used a credit card to purchase LoJack, you can dispute the charge with your card issuer if LoJack's denial seems unfair. Credit card companies can reverse charges if you can show that you requested a refund within 30 days and that the company's denial was unreasonable. This process is called a chargeback. Contact your credit card company's customer service line and explain that you requested a refund within 30 days but LoJack denied it without clear justification. Provide copies of your refund request and LoJack's denial letter.
Frequently Asked Questions
Can I get a refund if I used LoJack once to find my car?
No. Any use of the tracking service, even once, disqualifies you from the 30-day money-back may provide. LoJack considers the system "used" if you activated it or accessed the app to locate your vehicle. If you are still within 30 days, contact LoJack immediately and explain your situation — some representatives may make exceptions, but there is no may provide.
What if I cancel LoJack but keep the device in my car?
Cancellation stops your service and charges, but the physical device remains in your vehicle. It will not function without an active subscription. You can leave it installed or remove it yourself. LoJack does not require you to return the hardware. If you want to reactivate later, you can contact LoJack to restart your subscription.
How long does a refund take after I request it?
LoJack typically processes refunds within 5 to 10 business days of approval, but the time varies depending on your bank or credit card company. Some banks take an additional 3 to 5 business days to post the credit to your account. Request a confirmation number when you submit your refund request so you can track its status.
Do I owe money if my early termination fee is higher than my prepaid balance?
Yes. If your contract includes an early termination fee that exceeds your remaining prepaid balance, you will owe LoJack the difference. LoJack will bill you for this amount. Ask customer service to calculate the exact fee before you confirm the cancellation so you know what to expect.
Can I transfer my LoJack subscription to a different vehicle?
LoJack subscriptions are tied to a specific vehicle. You cannot transfer an active subscription to a different car. If you want LoJack on a new vehicle, you must cancel the old subscription and purchase a new one for the new vehicle. Canceling the old subscription may trigger an early termination fee depending on your contract.