NBS Facts is a payment system used by the National Board of Certification for Animal Acupressure and Massage

NBS Facts is the online payment and transaction platform run by the National Board of Certification for Animal Acupressure and Massage (NBCAAM). If you are paying for certification exams, renewal fees, or course materials related to animal acupressure and massage, you will encounter this system. The platform processes credit card payments, handles payment confirmations, and maintains transaction records for all NBCAAM services.

The system is designed specifically for NBCAAM's member and candidate base. You access it through NBCAAM's official website when you register for an exam, renew your certification, or purchase study materials. NBS Facts handles the payment processing end-to-end — it does not route you to a third-party payment processor, though it may use standard payment gateways behind the scenes.

Most payments through NBS Facts are one-time transactions tied to a specific service: exam registration, renewal, or course purchase. The system generates a receipt and confirmation number immediately after payment clears, which you should save for your records.

Key Takeaways

  • NBS Facts is NBCAAM's official payment system for exam fees, certification renewals, and course materials.
  • You access it directly through the NBCAAM website when you need to pay for a service.
  • The system accepts credit cards and generates immediate payment confirmations with a reference number.
  • Payment disputes or refund requests go through NBCAAM directly, not through a separate NBS Facts support line.
  • Keep your confirmation number and receipt in case you need to verify payment or request a refund later.

What you pay for through NBS Facts

NBS Facts processes payments for three main categories of NBCAAM services. The first is exam registration — whether you are taking the Certified Animal Acupressure Practitioner (CAAP) exam, the Certified Animal Massage Practitioner (CAMP) exam, or any other NBCAAM certification test. The exam fee varies depending on which certification you are pursuing and whether you are a first-time candidate or renewing.

The second category is certification renewal. Once you hold an active NBCAAM certification, you pay a renewal fee through NBS Facts to maintain your credential. Renewal fees are typically lower than initial exam fees and are due on a schedule set by NBCAAM — usually every two or three years, depending on your certification type.

The third category is course materials and study resources. NBCAAM offers prep courses, study guides, and educational materials that you can purchase through the same system. Some candidates pay for these materials separately from their exam fee; others bundle them together.

How payment works on NBS Facts

When you log into your NBCAAM account and select a service that requires payment, the system directs you to the NBS Facts payment page. You enter your credit card information — card number, expiration date, CVV, and billing address. NBS Facts encrypts this information using standard payment security protocols.

After you submit your payment, the system processes it in real time. If the transaction is approved, you receive an on-screen confirmation with a reference or confirmation number. This number is critical — write it down or screenshot it immediately. You will need it if you ever need to dispute the charge, request a refund, or verify that payment was received.

The system also sends a confirmation email to the address associated with your NBCAAM account. Check your spam folder if you do not see it within a few minutes. This email contains your receipt and confirmation number again.

What happens if your payment is declined

If your credit card is declined, NBS Facts will display an error message on the payment page. Common reasons include insufficient funds, an expired card, a card flagged for fraud, or a mismatch between the billing address you entered and the address on file with your bank.

The system typically allows you to try again immediately. Update your card information or use a different card and resubmit. If the same card keeps declining, contact your bank to ask whether they are blocking the transaction. Some banks flag payments to unfamiliar merchants or out-of-state vendors as suspicious.

If you have tried multiple times and still cannot get payment to go through, contact NBCAAM directly. They can tell you whether there is a technical issue on their end or whether the problem is with your card. Do not assume your payment went through if you did not receive a confirmation number — it did not.

Refunds and payment disputes

Refund requests go through NBCAAM, not through NBS Facts. If you paid for an exam and need to cancel, or if you believe you were charged in error, contact NBCAAM's office with your confirmation number and the date of the transaction. NBCAAM's refund policy varies depending on how close you are to your exam date and whether you have already taken the test.

If you dispute a charge with your credit card company, provide them with your NBS Facts confirmation number and the date of the transaction. Your bank will contact NBCAAM to verify the charge. This process usually takes 30 to 60 days. In the meantime, the charge remains on your account.

If you were charged twice for the same service by accident, contact NBCAAM immediately with both confirmation numbers. They can often process a refund for the duplicate charge faster than disputing it through your bank.

Keeping your payment information secure

NBS Facts uses encryption to protect your credit card data while it is being transmitted. However, you should still take basic precautions: never share your confirmation number or receipt with anyone, and do not enter your payment information on a public or shared computer if you can avoid it.

After you complete your payment, log out of your NBCAAM account, especially if you used a shared device. Your confirmation email contains sensitive information — keep it in a secure location or delete it after you have saved the confirmation number elsewhere.

If you notice a charge on your credit card statement that you do not recognize, or if you suspect your card information was compromised, contact your bank immediately. They can cancel your card and issue a new one. Then contact NBCAAM to let them know there may have been fraudulent activity on your account.

Timing and when your payment posts

NBS Facts processes most credit card payments instantly. Your confirmation appears on screen within seconds of approval, and your bank receives the transaction within one business day. However, it may take two to three business days for the charge to appear on your credit card statement, depending on your bank's processing schedule.

If you are paying close to an exam date, confirm that your payment went through before you show up to test. Do not assume that because you submitted payment, you are registered. Log back into your NBCAAM account and verify that your exam registration shows as paid and confirmed.

If you paid but your account still shows as unpaid after two business days, contact NBCAAM. There may be a technical glitch, or your payment may have been declined without a clear error message.

Frequently Asked Questions

Can I pay for an exam through NBS Facts using a debit card?

Yes. NBS Facts accepts most debit cards that carry a Visa or Mastercard logo. The process is the same as paying with a credit card — enter the card number, expiration date, CVV, and billing address. Debit card payments may take slightly longer to post to your bank account, but you will still receive an immediate confirmation number.

What if I lose my confirmation number?

Log back into your NBCAAM account. Your payment history should show all transactions, including the confirmation number and date. You can also contact NBCAAM with your name and the approximate date of payment, and they can look up the transaction for you.

Does NBS Facts charge a fee on top of the exam or renewal fee?

NBS Facts itself does not add a separate processing fee. However, NBCAAM may build a small payment processing cost into the advertised fee. Check the fee breakdown on the payment page before you submit — it will show the total amount you will be charged.

Can I get a refund if I change my mind about taking the exam?

Refund policies vary by how close you are to your exam date. Contact NBCAAM directly with your confirmation number to ask about their cancellation and refund policy. Some refunds are issued as credits toward a future exam rather than cash refunds.

Is NBS Facts the same as NBCAAM?

No. NBS Facts is the payment platform; NBCAAM is the certification organization. NBS Facts handles the transaction, but NBCAAM controls the exam, renewal, and course policies. If you have questions about what you are paying for, contact NBCAAM. If you have questions about the payment itself, you can contact either.