Where to find your payment settings in the Peloton app

Open the Peloton app on your phone or tablet and tap the profile icon in the bottom right corner. From there, select Settings, then scroll down and tap Billing or Payment Method—the exact label depends on whether you're using iOS or Android, but both lead to the same place. You'll see your current card or payment method listed there.

If you're on a web browser instead, log into your Peloton account at peloton.com, click your profile name in the top right, and select Account Settings. Then click Billing in the left menu. This route shows the same payment information as the app.

You do not need to cancel your membership or subscription to change your payment method. The update takes effect immediately for your next billing cycle.

Key Takeaways

  • Your payment method lives in Settings > Billing on the Peloton app, or Account Settings > Billing on the website.
  • You can add a new card, update an existing one, or switch between payment methods without interrupting your membership.
  • Changes take effect right away, so your next charge will use the new method you entered.
  • If a payment fails after you update your method, check your email for a notification from Peloton and retry the charge from your billing page.

Adding a new card or payment method

Once you're in the Billing section, look for a button that says Add Payment Method or Add Card. Tap or click it, then enter the card number, expiration date, CVV (the three-digit code on the back), and the billing zip code. Peloton accepts Visa, Mastercard, American Express, and Discover.

After you add the new card, it will appear in your list of saved payment methods. You can then set it as your default by tapping or clicking the radio button next to it. If you have multiple cards on file, Peloton will charge whichever one is marked as default.

The entire process takes less than two minutes. Your new card is ready to use immediately.

Removing an old or expired card

If you want to delete a card you no longer use, go back to Billing and find the card in your list. Next to it, you should see a trash icon, three dots (menu), or a Remove button—again, this varies by app version. Tap or click it and confirm the deletion.

You cannot remove the card that is currently set as your default payment method. If you want to delete your current card, you must first add a new one and set it as default. Only then can you remove the old card.

Peloton does not charge you for removing a card. The deletion is instant and does not affect your membership.

What happens if your payment fails

If Peloton cannot charge your card on your billing date, you'll receive an email notification within a few hours. The email will explain why the charge failed—usually because the card expired, was reported lost, or the bank declined it for insufficient funds or fraud concerns.

Your membership does not automatically cancel after one failed payment. Peloton typically retries the charge a few times over the next week or so. During this window, you can still access your classes and content. However, if the payment is not resolved, your account will eventually be suspended.

To fix a failed payment, log into your account, go to Billing, and update your payment method with a valid card. Then look for a Retry Payment or Pay Now button on the same page. Clicking it will attempt to charge your new card immediately.

Updating a card that's about to expire

If your card is expiring soon, you do not have to wait for a payment to fail. You can update it proactively by going to Billing and editing the card directly. Tap or click the card you want to update, change the expiration date and CVV, and save the changes.

Some banks and card issuers send Peloton updated expiration dates automatically, so your card may stay active even after the printed expiration date passes. However, this is not may provide. Updating it yourself ensures there are no surprises on your next billing date.

Switching between multiple payment methods

If you have more than one card saved to your Peloton account, you can switch between them at any time. Go to Billing, find the card you want to use next, and tap or click the radio button or toggle to set it as default. Your next charge will use that card instead.

This is useful if you have a primary card and a backup, or if you want to charge your membership to a different card for budgeting reasons. The change takes effect immediately, so if your billing date is coming up, make sure you switch before then if you want to use a different card for that charge.

Troubleshooting payment method issues

If you add a card but it does not appear in your payment methods list, refresh the app or browser and try again. Sometimes the page needs to reload to show the new card. If it still does not show up after refreshing, try adding it again—you may have missed a required field like the billing zip code.

If you see an error message like "Invalid card number" or "Card declined," double-check that you entered the number, expiration date, and CVV correctly. A single typo will cause the card to be rejected. If the information is correct and the card still will not go through, contact your bank to confirm the card is active and has not been flagged for fraud.

If you cannot access your Billing section at all, try logging out of the Peloton app completely, closing it, and logging back in. If the problem persists, contact Peloton Support through the app or at support.peloton.com. They can see your account and help you add or update a payment method if the app is not cooperating.

Frequently Asked Questions

Will updating my payment method cancel my membership?

No. Changing your card, adding a new one, or removing an old one does not affect your membership status. Your subscription continues without interruption, and your next charge will simply use the new payment method you entered.

Can I use a debit card instead of a credit card?

Yes. Peloton accepts debit cards that carry a Visa, Mastercard, American Express, or Discover logo. Enter it the same way you would a credit card—the system treats it identically. Make sure your debit card account has enough funds to cover the charge on your billing date.

What if I want to use a different payment method for each billing cycle?

You can add multiple cards to your account and switch your default payment method whenever you want. Go to Billing, select the card you want to use next, and set it as default. The change takes effect right away for your next charge.

How long does it take for a payment method change to go into effect?

Immediately. Once you save your new card or update an existing one, it is ready to use. If your billing date is coming up, the new method will be charged on that date. If your billing date has already passed this month, the new method will be charged on your next scheduled billing date.

What should I do if Peloton keeps declining my card?

Contact your bank first to confirm the card is active, has not been reported lost or stolen, and has sufficient funds. Ask them to check for fraud blocks or declined transactions from Peloton. Once your bank confirms the card is good, try adding it to your Peloton account again. If it still does not work, contact Peloton Support with your card details and the exact error message you received.