Remove a payment method in three steps
To remove a payment method from your Roku TV, go to Settings > Billing > Payment Methods, select the card or account you want to remove, and choose Delete or Remove. The exact wording depends on your Roku model and software version, but the path is the same across all Roku devices. Once you confirm the deletion, that payment method is no longer stored on your device.
If you cannot find the Billing menu, your Roku model may store payment information differently. Older Roku devices or those running older software versions sometimes keep payment details in Settings > My Account instead. Check your device's Settings menu thoroughly before assuming the payment method cannot be removed.
Removing a payment method from your Roku TV does not cancel any active subscriptions or recurring charges tied to that card. You will need to cancel those services separately through the app or the service provider's website if you no longer want to be charged.
Key Takeaways
- Navigate to Settings > Billing > Payment Methods on your Roku TV to find stored payment information.
- Select the payment method you want to remove and confirm the deletion when prompted.
- Removing a payment method does not cancel subscriptions or stop recurring charges—you must cancel those separately.
- If you cannot find the Billing menu, check Settings > My Account, which is used on some older Roku models.
- After deletion, that card or account will no longer be available for new purchases on your device.
Why you might want to remove a payment method
You may need to remove a payment method if you are replacing an expired card, switching to a different payment account, or simply want to stop storing payment information on your device. Removing unused payment methods reduces the risk that an old or compromised card could be used for accidental purchases.
If you are selling or giving away your Roku TV, removing all payment methods is an important security step. Anyone with access to the device can otherwise use the stored payment information to make purchases. Clearing payment methods before handing over the device protects both your financial information and prevents unauthorized charges.
What happens after you delete a payment method
Once you confirm deletion, the payment method is removed from your Roku TV's stored information. If you try to make a purchase through the Roku Channel or another app on that device, you will be prompted to enter a new payment method. The device will not remember the deleted card.
Deleting a payment method from your Roku TV does not affect the same card or account on other devices. If you use the same Roku account on a phone, tablet, or computer, you will need to remove the payment method from those devices separately if you want it deleted everywhere.
Removing a payment method does not stop subscriptions
This is the most common source of confusion: deleting a payment method from your Roku TV will not cancel any subscriptions or recurring charges. If you have an active subscription to a streaming service, that service will continue to charge you, and the charge may fail if the card you deleted was the one on file.
Before removing a payment method, check which subscriptions are tied to it. You can see active subscriptions in Settings > Billing > Subscriptions on most Roku devices. If you want to stop being charged, cancel the subscription through that menu or through the service provider's website or app. Only after canceling should you remove the payment method.
Recovering a deleted payment method
Roku does not store a history of deleted payment methods, and you cannot recover one after deletion. If you delete a card by mistake, you will need to add it again manually by going to Settings > Billing > Payment Methods > Add Payment Method and entering the card details from scratch.
If you are unsure whether you want to remove a payment method permanently, you can leave it stored but simply not use it for new purchases. There is no penalty for keeping old payment information on file if you are not actively charging to it.
Removing payment methods from a shared Roku account
If your Roku TV is linked to a household account that multiple people use, removing a payment method affects everyone on that account. Any user trying to make a purchase will see that the payment method is no longer available. If other household members need a way to buy content, add a different payment method before deleting the old one.
If you want to prevent certain household members from making purchases, removing all payment methods is one way to do it. However, a more controlled approach is to set up a PIN for purchases in Settings > Parental Controls, which lets you allow or block purchases without removing payment information entirely.
Troubleshooting: Payment method won't delete
If the delete or remove option is grayed out or does not appear, the payment method may be tied to an active subscription. Try canceling any subscriptions associated with that card first, then attempt to delete it again. Some payment methods cannot be removed while they are the primary method on the account.
If deletion still does not work, restart your Roku TV by unplugging it for 30 seconds, then plugging it back in. After the restart, navigate back to the payment method and try deleting it again. If the problem persists, the issue may be with your Roku account or device software, and you may need to contact Roku support for further help.
Frequently Asked Questions
Will removing a payment method cancel my subscriptions?
No. Removing a payment method from your Roku TV does not cancel subscriptions. You must cancel subscriptions separately through the Subscriptions menu or the service provider's website. If you delete the card tied to an active subscription, the service may fail to charge you, but the subscription itself remains active.
Can I remove a payment method if I have an active subscription on it?
Most Roku devices will let you delete a payment method even if a subscription is tied to it, but the subscription will continue to attempt charging. The charge will likely fail, which may result in service interruption. Cancel the subscription first to avoid this problem.
Do I need to remove payment methods before selling my Roku TV?
Yes. Removing all payment methods and signing out of your Roku account before selling or giving away the device is a critical security step. Anyone with access to the device can otherwise use stored payment information to make purchases. Factory reset the device if possible to clear all personal information.
What if I accidentally deleted the wrong payment method?
Roku does not recover deleted payment methods. You will need to add the card again manually by going to Settings > Billing > Payment Methods > Add Payment Method and entering the card details. Keep a record of your payment methods to avoid confusion in the future.
Can I remove a payment method from my Roku account on my phone instead of the TV?
Payment methods are stored separately on each device. Removing a payment method from the Roku app on your phone does not remove it from your Roku TV. You must delete it directly on the TV through the Settings menu, or manage it through your Roku account online if that option is available for your account type.