Remove a payment method through your account settings
Log into your Chegg account on a computer or the mobile app. Go to Account Settings (usually found in the menu or profile icon), then select Payment Methods or Billing. You will see a list of all cards, bank accounts, or other payment methods linked to your account. Next to each one, there should be a Delete, Remove, or trash icon button. Click it, and Chegg will ask you to confirm the removal. Once confirmed, that payment method is no longer stored on your account.
The process takes less than a minute. Chegg does not charge you to remove a payment method, and removing one does not affect any active subscriptions or rentals—it only deletes the stored payment information itself.
Key Takeaways
- You can remove any payment method from your Chegg account by going to Account Settings, selecting Payment Methods, and clicking the delete or remove button next to the card or bank account you want to remove.
- Removing a payment method does not cancel your subscription or affect any active rentals; it only deletes the stored payment information.
- If you remove your only payment method and have an active subscription, Chegg will prompt you to add a new one before your next billing date.
- If a payment method is declined or expired, you may need to remove it and add a working one to keep your account in good standing.
What happens if you remove your only payment method
If you delete the only payment method on file and you have an active Chegg subscription or rental, your account will still work temporarily. However, when your next billing date arrives, Chegg will not be able to charge you. At that point, Chegg will send you an email asking you to add a new payment method within a set number of days (usually 3 to 7 days).
If you do not add a new payment method before that deadline, Chegg may suspend your access to textbooks, study tools, or other services until you update your billing information. Your subscription does not automatically cancel—it simply pauses until payment can be processed.
Removing a payment method that is expired or declined
If Chegg has tried to charge a card and it was declined, or if a card has expired, you should remove it and add a working one. Sometimes Chegg will flag an expired or declined card in your Payment Methods list with a warning label. Click the remove button next to it, then add a new card or bank account.
Removing a declined card does not reverse any failed charges. If you were charged a late fee or overdraft fee because of a declined payment, you will need to contact Chegg's customer service to discuss a refund. Keep the declined payment notice or bank statement as proof of the failed charge.
How to add a new payment method after removing one
After you remove a payment method, you can add a new one immediately or wait until Chegg prompts you. To add one on your own, go back to Account Settings and Payment Methods, then look for an Add Payment Method or Add Card button. Enter your card number, expiration date, and CVV (or your bank account and routing number if paying by ACH), then save it.
Chegg may run a small temporary charge (usually $1) to verify the card is real. This charge will be reversed within a few business days. Once the card is verified, it becomes your active payment method for future charges.
Removing a payment method on the Chegg mobile app
The steps are the same on the Chegg app as on the website. Open the app, tap your profile icon or menu, select Account Settings or Billing, then tap Payment Methods. Swipe left on the payment method you want to remove (on iPhone) or long-press it (on Android), then tap Delete or Remove. Confirm the removal when prompted.
If you are having trouble finding the payment methods section on the app, try updating Chegg to the latest version. Older versions may have the option in a slightly different location.
When you should remove a payment method
Remove a payment method if you no longer use that card or bank account, if it has been compromised or lost, or if you want to stop Chegg from charging it. You should also remove it if the card is expired and you have added a new one—keeping old cards on file increases the risk that Chegg will try to charge the wrong one if there is a billing error.
If you are concerned about fraud or unauthorized charges, remove the card immediately and contact your bank or credit card company to report it. Then add a new, secure payment method to your Chegg account.
Frequently Asked Questions
Does removing a payment method cancel my Chegg subscription?
No. Removing a payment method only deletes the stored card or bank account information. Your subscription remains active until you manually cancel it or until Chegg suspends it for non-payment. If you remove your only payment method, Chegg will ask you to add a new one before your next billing date.
Can I remove a payment method if I have a pending charge?
Yes, but Chegg may still try to charge the card if the charge has already been processed. If you remove a card and then see a charge appear on your statement, contact your bank to dispute it or contact Chegg's customer service to request a refund.
What if I remove a payment method by mistake?
You can add it back immediately by going to Payment Methods and clicking Add Payment Method. Enter the same card or bank account details, and it will be restored to your account. There is no penalty for removing and re-adding a payment method.
Will Chegg charge me a fee to remove a payment method?
No. Removing a payment method is free. Chegg does not charge for adding, removing, or updating payment information.
How do I remove a payment method if I forgot my password?
You will need to reset your password first. Go to the Chegg login page, click Forgot Password, and follow the link sent to your email. Once you have reset your password and logged in, you can remove the payment method through Account Settings.