Where to find your payment settings on Roku
To change your payment method on Roku, start in the account menu on your device or through the Roku website. On a Roku TV or streaming device, go to Settings, then Account, then Payment method. On the Roku website (roku.com), sign into your account, click your profile icon in the top right, select Account, then Payment & subscriptions. Both routes lead to the same place — your stored payment information.
The exact menu names vary slightly depending on whether you are using a Roku TV, a Roku streaming stick, or the Roku mobile app, but the structure is the same: Settings or Account menu first, then Payment or Billing. If you cannot find the payment section, search the settings menu for "payment" or "billing" — most Roku devices have a search function that will take you directly there.
Key Takeaways
- Access your payment method through Settings > Account > Payment method on your device, or through roku.com by signing in and navigating to Account > Payment & subscriptions.
- Roku accepts credit cards, debit cards, PayPal, and gift cards; you can store multiple payment methods and choose which one to use for each purchase.
- Changing your payment method does not affect active subscriptions — they will continue to charge to your old method until you manually update them.
- If a payment fails, Roku will retry it for several days; you can update your payment method immediately to prevent service interruption.
Adding a new payment method to your Roku account
Once you are in the Payment method section, select Add payment method or the plus icon. Roku will ask you to choose a payment type: credit card, debit card, PayPal, or Roku gift card. Enter the required information — for cards, this means the card number, expiration date, CVV, and billing address. For PayPal, you will be directed to sign into your PayPal account to authorize the connection. For gift cards, enter the code on the back of the card.
After you add the new method, Roku stores it in your account. You can add as many payment methods as you want. The most recently added method becomes your default, but you can change which one is default by selecting it and choosing Make default. When you make a purchase or renew a subscription, Roku will charge the default method unless you choose a different one at checkout.
Removing or updating an old payment method
To remove a payment method, go back to your Payment method list, select the card or account you want to delete, and choose Remove or Delete. Roku will ask you to confirm. If this payment method is currently set as default, Roku will prompt you to choose a new default before you can delete it.
To update information on an existing card — for example, if your card number changed but the account is the same — you cannot edit the card directly. Instead, remove the old card and add it again with the new information. This takes about two minutes and ensures Roku has the correct details on file.
What happens to subscriptions when you change payment methods
Changing your default payment method does not automatically update your active subscriptions. If you have a Roku Channel subscription, a streaming service subscription, or any other recurring charge, it will continue to bill to the old payment method until you manually change it. You must go into each subscription individually and update the payment method there.
To update a subscription's payment method, go to Account > Subscriptions, select the subscription you want to change, and choose Edit payment method. Select the new payment method from your stored options and confirm. This change takes effect on the next billing date for that subscription.
Handling a failed or declined payment
If a payment fails — because the card expired, the account was closed, or the card issuer declined the charge — Roku will retry the payment automatically for several days. You will receive an email notification that the payment failed. During this retry period, you can update your payment method immediately to prevent service interruption.
Go to your Payment method section, add a new card or select a different stored method, and make it default. Roku will attempt to charge the new method on the next retry cycle, which usually happens within 24 to 48 hours. If you do not update the payment method before all retries are exhausted, Roku may suspend access to paid content or services until the payment is resolved.
Payment methods Roku accepts and security
Roku accepts Visa, Mastercard, American Express, and Discover credit and debit cards. Roku also accepts PayPal, which lets you pay without storing your card directly with Roku. Roku gift cards can be used to add credit to your account, which you can then spend on channels, subscriptions, or purchases. You cannot use a gift card as a default payment method, but you can use your gift card balance to cover charges before Roku charges your default card.
Roku does not store your full card number on its servers. Instead, it stores a token — a unique identifier that lets Roku charge your card without keeping the sensitive information. This is the same security standard used by most major retailers and streaming services. When you add a payment method, Roku encrypts the information in transit and at rest.
Troubleshooting payment method changes that do not stick
If you add a payment method and it does not appear in your list, or if you change your default and it reverts, sign out of your Roku account completely and sign back in. This refreshes your account data and usually resolves the issue. On a Roku device, go to Settings > Account > Sign out, wait 10 seconds, then sign back in with your email and password.
If the problem persists, try adding the payment method again from a different device — for example, use the Roku website instead of your TV, or use the mobile app instead of the website. Sometimes a single device has a cached version of your account that does not sync immediately. If you still cannot add or change a payment method after trying multiple devices, contact Roku Support through roku.com/support and provide them with the error message you received.
Frequently Asked Questions
Can I use a prepaid card on Roku?
Yes, prepaid cards work the same way as debit cards on Roku. Enter the card number, expiration date, CVV, and billing address just as you would for any other card. Some prepaid cards require you to register the card with the issuer first — if Roku rejects your prepaid card, check with the card issuer to make sure it is activated and registered.
What if I want to use a different payment method for a single purchase?
At checkout, before you confirm the purchase, Roku will show you your default payment method. Select Change payment method or click on the payment method to see your stored options. Choose the one you want to use for that purchase only. This does not change your default — the next purchase will use your default method again.
Do I need to update my payment method if my card expires but I get a replacement card with the same number?
Yes. Even though the card number is the same, the expiration date is different, and Roku's system will reject charges to the old expiration date. Remove the old card and add the new one with the updated expiration date. This usually takes less than a minute.
Can I remove my only payment method?
No. Roku requires at least one payment method on file to use paid services. If you try to remove your only method, Roku will prompt you to add a new one first. You can add a new method, then remove the old one, but you cannot leave your account with no payment method at all.
Will changing my payment method affect my Roku Channel subscription?
Changing your account's default payment method will not automatically update your Roku Channel subscription. You must go to Account > Subscriptions, select Roku Channel, and manually update the payment method there. The change takes effect on your next billing date.